So over a week ago before they explained that all the promo giving would be delayed I sent them a couple of e-mails requesting my bonus from the Thursday promo be deposited into my account asap so I could start clearing it. I received a transfer for my initial funds and had not deposited so I was getting no bonus.
I eventually gave up and just deposited some via Western Union so I could start earning the bonus.
I copied Seth on the e-mails and he eventually responded the next day he wouldapply it very soon. That was about a week ago but I really don't care about the delay anymore since I deposited anyway.
Today I got an e-mail back from regular support about it...and was surprised that they don't even seem to know what "Thursday promo" I was talking about. To my knowledge they only have one Thursday promo. You get a $150 bonus into your account if you play 2500 hands. It's right there on your website. Why the heck should I have to show you where it is or link to it for you?
Weird.
I have confidence I'll get my bonus stuff and satellite tickets, etc eventually. But the fact that their support would ask me to link to where their own promo is just struck me as so odd. "
Email I sent to them over a week ago and their reply:
Quote:
Hi,
I played 2500 hands on RPM on Thursday (today). If possible, I would like the $150 bonus credited to my account as soon as possible so that I may begin working it off. I believe I read somewhere on 2+2 that this was possible for players who aren't currently working off a bonus as long as you request it.
Liking the site and all the different promotions you have there by the way. Keep up the good work. You are winning me over.
Thanks,
Quote:
Dear Bob,
Thank you for contacting us.
Thank you for your email. We sincerely apologize for the delay in responding, we are currently experiencing a high volume of emails. Staff adjustments are being finalized and our response times should return to normal shortly. Your understanding and patience during this period of unprecedented growth are greatly appreciated.
[FONT=Times New Roman][SIZE=3]Please forward us the link to the promo you are mentioning in order to help you further?[/SIZE][/FONT]
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is XXXXXX; please quote this number in any further communication on this subject.
Kind regards,
Marco Griffin --