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Old 03-15-2019, 07:00 PM   #1
spesbona
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Join Date: Mar 2019
Posts: 4
Xg gammon customer "support" is non-existent

Have emailed XG support 3 times in the past 3 weeks and have received NO response. Has anyone else had the same experience with them?
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Old 03-16-2019, 10:03 AM   #2
Robertie
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Re: Xg gammon customer "support" is non-existent

What's your question? It's possible someone here could answer it.
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Old 03-18-2019, 07:08 PM   #3
spesbona
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Re: Xg gammon customer "support" is non-existent

Thanks..! I am just very disappointed that they don't even bother to reply considering that I bought and paid for the full program as recently as Oct last year in order to prepare for the Cyprus tournament.

As I use a Mac I had to download "Wine" in order to make it run. It worked fine but now when I try to open the program it won't, and I don't even find my activation code.

Today I took my MacBook to a Mac specialist and the guy there said the problem was due to it needing 64-bit authentication, and I had been using 32-bit. (I don't understand this because, as I said, it was working perfectly before). At first he thought he had succeeded but after spending about 20 minutes doing this and that and downloading Wine again and again, he finally said he couldn't get it to work and said I would have to book it in at some considerable cost.

I understand the program is not supported on Macs but I am quite prepared to buy a basic Windows lap book/netbook just to run XG but, as I said, I don't have my activation code - and I don't think I should have to pay again. You would think XG gammon support would at the very least reply to my email and give me that piece of information. Their lack of response is totally unethical behaviour.
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Old 03-19-2019, 06:25 AM   #4
spesbona
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Join Date: Mar 2019
Posts: 4
Re: Xg gammon customer "support" is non-existent

Could this be any help to understand the nature of the problem....?
Hopefully some computer geek will be able to interpret all this....

Anthonys-MacBook-Air:~ anthonyhavens$ wine /Users/anthonyhavens/Desktop/eXtreme\ Gammon\ 2.desktop
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
0032:fixme:urlmon:InternetBindInfo_GetBindString not supported string type 20
0033:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform
0032:fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
0009:errrocess:__wine_kernel_init boot event wait timed out
wine: Bad EXE format for Z:\Users\anthonyhavens\Desktop\eXtreme Gammon 2.desktop.
Anthonys-MacBook-Air:~ anthonyhavens$ preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
0037:fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
0032:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 1)
0032:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 1)
0029:err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.
0029:fixme:dwmapiwmIsCompositionEnabled 0x45f1518
0029:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform
003c:fixme:iphlpapi:NotifyIpInterfaceChange (family 0, callback 0x8dd3de, context 0x4a06790, init_notify 0, handle 0x52ffa40): stub
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
0050:err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.
0050:fixme:dwmapiwmIsCompositionEnabled 0x3ef3018
0052:fixme:iphlpapi:NotifyIpInterfaceChange (family 0, callback 0x9eb608, context 0x4168a60, init_notify 0, handle 0x49afce8): stub
0050:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.200.3/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
wine: configuration in '/Users/anthonyhavens/.wine' has been updated.

Anthonys-MacBook-Air:~ anthonyhavens$ wine /Users/anthonyhavens/Desktop/eXtreme\ Gammon\ 2.desktop
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
preloader: Warning: failed to reserve range 00007fff40000000-00007fff41ff0000
wine: Bad EXE format for Z:\Users\anthonyhavens\Desktop\eXtreme Gammon 2.desktop.
Anthonys-MacBook-Air:~ anthonyhavens$

Last edited by spesbona; 03-19-2019 at 06:31 AM.
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Old 03-22-2019, 12:21 PM   #5
spesbona
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Join Date: Mar 2019
Posts: 4
Re: Xg gammon customer "support" is non-existent

Xavier has now contacted me and apologised for the fact that my emails to "support" went into a spam folder. He wouldn't have known unless a kind reader here - kudos to that person - hadn't spotted my post and contacted him.

I am giving up on using my Mac - even though it worked fine before - and have now bought a basic windows computer specifically for XG practice. Xavier has also emailed me my activation code so hopefully all should go well. My sincere thanks to Xavier and, of course, Bill Robertie.
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Old 03-23-2019, 10:40 AM   #6
hagadol
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Join Date: Jun 2017
Posts: 14
eXtreme Gammon

I recently purchase Extreme Gammon and have it running without any issues on
My Mac using Wine Windows Emulator. I took the instructions from this article:

https://medium.com/@thomaskoch_75333...ne-7f6a5346c34
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