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Old 07-15-2020, 11:37 PM   #26
fullerene
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Join Date: Oct 2017
Posts: 122
Re: Co-founder of Backgammon Galaxy AMA

Just thought of something else that has happened to me a few times and it's quite annoying. In fact, it just happened again a few minutes ago.

I clicked to join a game, but there was some website error as the game screen was being brought up. Everything kind of froze with the game graphic somewhat showing. I was stuck in limbo. Other tabs worked fine. I tried to click out of it, but it didn't work.

So website errors happen. Betas are buggy. I get it. But I was given the loss and docked points. This has happened a handful of times before where there was some website error that has given me the loss. I think I've lost about 50 points in total this way.

Is there a way to safeguard against losses like this? Perhaps give the player a loss if he never makes a move, but don't subtract points.
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Old 07-16-2020, 03:49 AM   #27
Tue
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Join Date: Jun 2020
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Re: Co-founder of Backgammon Galaxy AMA

Quote:
Originally Posted by fullerene View Post
Just thought of something else that has happened to me a few times and it's quite annoying. In fact, it just happened again a few minutes ago.

I clicked to join a game, but there was some website error as the game screen was being brought up. Everything kind of froze with the game graphic somewhat showing. I was stuck in limbo. Other tabs worked fine. I tried to click out of it, but it didn't work.

So website errors happen. Betas are buggy. I get it. But I was given the loss and docked points. This has happened a handful of times before where there was some website error that has given me the loss. I think I've lost about 50 points in total this way.

Is there a way to safeguard against losses like this? Perhaps give the player a loss if he never makes a move, but don't subtract points.
Canít pinpoint exactly what is going on for your device there, but 90% of these issues are fixed by using Chrome and clearing your cache - Safari works perfectly for me too.
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Old 07-19-2020, 01:21 PM   #28
fullerene
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Join Date: Oct 2017
Posts: 122
Re: Co-founder of Backgammon Galaxy AMA

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Originally Posted by Tue View Post
Canít pinpoint exactly what is going on for your device there, but 90% of these issues are fixed by using Chrome and clearing your cache - Safari works perfectly for me too.
True, I am a Firefox user and prefer to stay that way. Some of the issue probably lies there. However, I think I also lost a handful of points back a two or three months ago when Galaxy went all buggy and shut down. My guess is everyone on turn lost points.

Again, not a big deal. Not like we get to spend our points. And that was a beta version after all. Just think it would be a good idea not to subtract points if the first move of the first game is never made.

---

Remembering another similar problem that has happened a couple times...

Clicked to join a game. Waited for player to accept. After about 8 seconds, clicked out of game because player not present. Later find out I clicked out at the same time that the player accepted, yet I was never taken to the game. Instead, I was docked 20ish points.

I think this has happened twice. Maybe three times.
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Old 07-30-2020, 09:09 AM   #29
Tuma
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Location: the tallest towers
Posts: 14,386
Re: Co-founder of Backgammon Galaxy AMA

Hi. The software is really nice. I like that I can see % errors after games, are there any plans to add learning tools or stuff for training?
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Old 08-01-2020, 03:37 AM   #30
Tue
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Re: Co-founder of Backgammon Galaxy AMA

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Hi. The software is really nice. I like that I can see % errors after games, are there any plans to add learning tools or stuff for training?
Hi Tuma. Yes we are adding a blunder database in the next update - it automatically categorizes blunders and provides tips based on the category.
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Old 08-01-2020, 04:09 AM   #31
Robot9999
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Join Date: May 2017
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Re: Co-founder of Backgammon Galaxy AMA

Hey tue,
How come, when you beat a player with a higher rating, your rating will stay the same?

Other times it will go up?
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Old 08-01-2020, 05:12 AM   #32
Robot9999
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Join Date: May 2017
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Re: Co-founder of Backgammon Galaxy AMA

also, i have noriced that when the game clock gets under 30 seconds, time will run off the clock even if the player moves in under the allotted 10 seconds. is this some kind of glitch?
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Old 08-02-2020, 05:10 AM   #33
Tue
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Join Date: Jun 2020
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Re: Co-founder of Backgammon Galaxy AMA

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Originally Posted by Robot9999 View Post
Hey tue,
How come, when you beat a player with a higher rating, your rating will stay the same?

Other times it will go up?
The rating format dictates that you need to win the PR and the match to get rating. Notice the two crown icons on your end game screen - both have tobe on your side.

You other question about the clock: itís not possible, maybe you have some lag in you user interface so that the time ticks in the backend, but your interface is behind. Try always using chrome or safari - and clear your cache/play in incognito mode! Some people never turn of their computer or close their browser tabs...this may cause serious glitches with any web based application.
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