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Jib, (and I won't call you a douche for what you do for a living anymore because after knowing you, I now admire your personal integrity as opposed to those other salesmen)
I appreciate that very much.
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Have you ever lied to a customer?
I am not going to say that I have never maybe embellished a little or left out certain things, because I am sure that I have at times. But what I can say is that I have never told someone something like a car is good when it is not. I will not do something like that. I have sold cars that were not the greatest in the world, and that is exactly what I told people. I have also lost a lot of money in my career because I am not willing to say what it takes if that means lying. But I sleep a lot better at night.
I had a couple one time that was upside down in their car and they wanted to get out. They did not have good credit either. So after rolling their inequity into the new one and looking at the interest rate that they would get I sat down with them. I was the sales manager at the time. I told them that I could do the deal and that the bank would take it, but it was not the smart thing for them to do. They should keep the car that they have, as there was nothing wrong with it, and wait till they are in a better situation. They wanted to do the deal anyway. It was not smart for them, but I did my part and told them straight that in my professional opinion is was a bad move. I slept well that night. And I will continue to do the same thing. Being a salesman is not as black and white as most people think. There is a lot that goes into it.
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How likely is it that you will lie to a customer in the future?
Outright lie, 0. Being in the exotic car end again it is much easier and better to be straight forward. You can do better in the long run by not lying. That is why I stay in this end of the business. It is more about building relationships with people.
In order to be a good sales person you do not have to lie. Although in the domestic market it helps as the customers lie every chance they can, so it levels the playing field. But you can make a good living not lying and you life is a lot less stressful.