Hello there,

I just got an email from DSP requesting some documentation:

Copy of any valid ID (passport or driver’s license)
Proof of address (any utility bill)

And if you deposited by Credit Card, a scan of the front and back of your credit card.

Firstly, it would be nice of you to let players know in advance that they need to provide this stuff. Have been playing online Poker for well over 5 years and never had this asked before.

Secondly, when scanning in my credit card can I block the 3 digit Verification code and the expiry date out? I simply don't trust a brand new site enough to provide a copy of my credit card which they can use to buy whatever they want....

Hi,

The requested documents are to protect you, Dirty Stack poker and the processors from fraud.

Being a young room we are susceptibleto attacks from groups who try to fraudualenty deposit, withdraw and chargeback using credit cards.

For first time withdrawals we request
Photo ID
Utility Bill.
to verify against the players account. This is requested only once.

For Credit Cards, we request front and back photocopy / scans of a players credit card. This is requested only once.

I understand your concerns in regards to giving all of your credit cards details, blanking out the CVV number on the back is fine.

On CC deposits, we ask that players sign off on deposits.


Normally a poker room would request this information when a withdrawal is being requested, but we like to inform players when they make their first deposit.

That way when it comes to actually requesting a withdrawal, it will be processed between 12-24hrs.

This is becoming more and more standard from online poker rooms. It is not that big of a hassle and shows that the site cares about security.

No big deal imo.

Obviously this has two sides. I for one would never send a copy of a passport combined with proof of my current adress. This and the knowledge of the 7-10k that's in my account is just too much info to be out there. Never would be so naive to even supply copy's of my creditcard.
Sure 95% of the rooms are trustable, but it only takes one employee with the wrong intentions that could get you screwed for thousands of euro's. (if this happens to you, you could say 'bad beat' and move on, but if you could prevent yourself from taking bad beats in poker you would of course)

Also it is a fact that personal information combined with the knowledge that you are wealthy is worth quite a bit for cybercriminal organisations from Russia or Nigeria. (or any other country of course, but most seem to originate from those countries)

A long time ago I opened a neteller account and had to supply sufficient id and adress documents. They even phoned me and everything got checked thoroughly before I could use the account with sufficient limits. I assume they still do this. The way they handled it also makes me believe they are taking great measures to prevent my data falling in wrong hands.

For the smaller online pokerooms it is impractical to set up a security department like the one neteller has. To protect them from chargebacks and the like they could encourage people to use a service like neteller.

If you deal with real criminals they could easily provide you with false documents.
It will however discourage your regular Joe to pull a trick on you for a couple of hundred euros.
But it also discourages people like me to play at your site. And in my case it costs you ~2k in net revenues per month. The only one site I would consider providing documents to is pokerstars, but they never asked.

But then again maybe I'm just paranoid and heard too many stories

Assume everyone knows what currently going on at twoplustwo?http://forumserver.twoplustwo.com/13...ncement99.html

NL6mgrinder has valid points about whom you should be giving your credit card details, and id to.
It's all about personal secruity, and ensuring that your details aren't going to be used fraudulantly.

I do think we will be changing our policy on what we would like to see in the documents we are after.

For credit cards we would like to see
- the first and last 4 digits of the credit card
- expiry date
- name on the credit card
- signature on the credit card

You can hide the middle 8 digits and the CVV number.


On Passport and drivers license, we need a photo id, with you postal address.
You can hide the Passport / License number.


And on the utility bill, your name and address.



If we follow the above guidelines, no one can use your credit card except yourself!
And no one can use your photo id without knowing the license and passport numbers.

Can you clarify this bit?
British passport does not have address listed anywhere on it, and I don't drive...
Am I screwed?

Why would you need two proofs of address when we already have to send you a utility bill?

Quick question.

I have a neteller account, and would use this for transfers to and from all sites

Neteller have all my ids, and have checked them.


If i can transfer with neteller in and out of your room, i am very likely to sign up asap.

If I cannot, there is no way in hades i am sending id info as you suggested. Identity fraud is real, and the more companies that have it, the more potential trouble there is.

Yes, it only takes one rotten employee to totally screw over someones life.

I dont like my chances of ever getting a banking institution to rectify someone elses fraudulant activities, if i have sent details of my cc, passport, id, etc over the net to play POKER?

Seriously, if you do not accept neteller (which will be a nail in the coffin of your room, but i digress), will you accept a bank transfer from an Australian bank? The process of getting an australian bank account is much more stringent than your process

Thanks for your help

HI there omaha,

YES you can deposit and withdrawal with neteller.
and YES you can deposit with your Australian bank.

BR
Petter

Hi Petter,

Just to clarify, if a player had deposited solely by NETeller, would they still have to produce Photo ID and UB to withdraw? I'm basically asking out of curiousity only, as I have already deposited by CC and so this does not apply to me.

Hi there,

Please email support@dirtystackpoker.com and ask this since im not 100% sure.

BR
Petter

Thanks for your reply. It would be a good idea in future just to mention neteller and bank wires just so everyone knows!

I assume that every poker player is like me, initial cc deposit, then just shift money around with neteller, and VERY hesitant about sending personal details over the net

from the website

How do I deposit money into my account?

We offer you several methods to deposit money to your account. The quickest way is via credit card. Select the CASHIER option in the lobby. Then click on the buttons in the top ribbon of the cashier screen to select a payment method. If you choose to pay by credit card, you need to register your credit card before you can use it on DirtyStackPoker.com


How do I withdraw money from my DirtyStackPoker.com account?

If your deposits were made via credit card, you will have your selected withdrawal amount refunded against your original credit card deposits. Should you have used NETeller, Moneybookers or bank transfer, your requested withdrawal amount will be deposited to your respective account."


I deposited via neteller and that was pretty quick too. When you open the cashier it clearly says neteller but i agree with omaha that for new people who want to see if they can use neteller to deposit it probably should be clearer. perhaps you can list all teh posible deposit options on the webpage so people dont have to download the client


hope that helps


ozi

I deposited with these guys with neteller 1000 euro.
2 weeks later i tried to withdraw my last 400 euro and it said it takes 4 days
ok so its slow i said.
Three days later i get an email saying they want documents to prove i am who i say i am.
I live in shared accomadation im not on any utility bills.
This was an inconveinece for me and i donked away my last 400 my fault i know.
But why didnt they ask me for id before i deposited?
very convenient and ill not be playing there again no matter how good teh deal is.

Hi Guys,


To speed up things, we've relaxed the documents required on Neteller and Moneybooker withdrawals (if you deposited using either method) to... "no documents required".

Documents will be only where Credit Card Deposits are used, and withdrawals are requested, or suspected cases of fraud on moneybookers and neteller.

Regards
Rakesh

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