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Old 05-01-2010, 04:16 PM   #126
Brocken
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Re: CardRunners Site Launch/Downtime

I earned over 10,000 points on FTP last month and

a) the CR site is telling me I earned less than half of that
b) I can't access any videos anyway
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Old 05-01-2010, 04:18 PM   #127
UCBananaboy
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by Brocken View Post
I earned over 10,000 points on FTP last month and

a) the CR site is telling me I earned less than half of that
b) I can't access any videos anyway
PM me your CR name and email addy.

I'll take care of it asap.

Thnx

Alex
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Old 05-01-2010, 04:22 PM   #128
HuSngLearner
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Re: CardRunners Site Launch/Downtime

PM sent
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Old 05-01-2010, 04:26 PM   #129
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Re: CardRunners Site Launch/Downtime

Trying to answer all the PM's I've received, so please be patient. Trying to resolve each issue case by case.

Appreciate it,
AH
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Old 05-01-2010, 04:28 PM   #130
Huskaloo
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Re: CardRunners Site Launch/Downtime

RE: Unable to access CR with Stox ID

I am unable to PM as this is my first post. I sent an e-mail from CR contact us. Is this sufficient?

Thanks for your help.
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Old 05-01-2010, 04:30 PM   #131
8Shuk8
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Re: CardRunners Site Launch/Downtime

Hey Alex, don't know what PM means but my username on Stox was mpolishuk and I cannot log into the CR, tried everything on the forum but nothing is working yet, get back to me soon.

Matt P
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Old 05-01-2010, 04:30 PM   #132
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by Huskaloo View Post
RE: Unable to access CR with Stox ID

I am unable to PM as this is my first post. I sent an e-mail from CR contact us. Is this sufficient?

Thanks for your help.
What was u're stox ID?
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Old 05-01-2010, 04:41 PM   #133
Biffo
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by UCBananaboy View Post
Those who PM'ed me, I responded to all.
Garrett Gardner from customer support gave me a fix, changed my login name and it still doesn't work.

I'll pm you and see if you can do it.
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Old 05-01-2010, 04:59 PM   #134
Ravan
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Re: CardRunners Site Launch/Downtime

Cannot PM,
Stox name: Rialli
CR name: Ravanialli
Can login as Ravanialli, but only as a guest.
Thx,
/R
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Old 05-01-2010, 05:06 PM   #135
john_bcfc
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Re: CardRunners Site Launch/Downtime

Hi,

I also played enough to gain the TFPT, but it says I've only earned 2169 points.

john_bcfc - CR sn
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Old 05-01-2010, 05:30 PM   #136
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by Ravan View Post
Cannot PM,
Stox name: Rialli
CR name: Ravanialli
Can login as Ravanialli, but only as a guest.
Thx,
/R
Got you under name: Ravanialli and fixed. Please confirm.
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Old 05-01-2010, 05:31 PM   #137
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by john_bcfc View Post
Hi,

I also played enough to gain the TFPT, but it says I've only earned 2169 points.

john_bcfc - CR sn
PM me the s/n and email ty
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Old 05-01-2010, 05:37 PM   #138
8Shuk8
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Re: CardRunners Site Launch/Downtime

Re: CardRunners Site Launch/Downtime

--------------------------------------------------------------------------------
Hey Alex, don't know what PM means but my username on Stox was mpolishuk and I cannot log into the CR, tried everything on the forum but nothing is working yet, get back to me soon.

Matt P

I got skipped over, can you help me Ucbananaboy?
stox sn-mpolishuk I am a paying member, not using FTPs for membership!
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Old 05-01-2010, 05:49 PM   #139
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Re: CardRunners Site Launch/Downtime

8shuk, can you email me the email addy you had registered with your stox name? stoxalex at gmail dot com

Thanks.
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Old 05-01-2010, 06:01 PM   #140
Ravan
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by UCBananaboy View Post
Got you under name: Ravanialli and fixed. Please confirm.
It's working now.
Thx!
/R
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Old 05-01-2010, 06:02 PM   #141
XtremeUngar
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Re: CardRunners Site Launch/Downtime

Hey guys... u seem busy answering all this ... I dont want to give u another headache I am sure all this takes time... whenever u can if u can answer me this: Before I could tell what videos I watched before or not because it said the date in which I watched them. Is there such thing now?? I did not see.. I had to open the vid and check if I had put notes after the rating I gave each vid etc... Please let me know if this is possible or non existent anymore... Thanks and as I said no rush answer when u can.. or PM me
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Old 05-01-2010, 06:21 PM   #142
pkbj1632
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Re: CardRunners Site Launch/Downtime

thank you so much for you quick help , UCBananaboy.

everything its fine now. you are doing a great work today.

regards..

MM
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Old 05-01-2010, 07:20 PM   #143
CRjeff218
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by XtremeUngar View Post
Hey guys... u seem busy answering all this ... I dont want to give u another headache I am sure all this takes time... whenever u can if u can answer me this: Before I could tell what videos I watched before or not because it said the date in which I watched them. Is there such thing now?? I did not see.. I had to open the vid and check if I had put notes after the rating I gave each vid etc... Please let me know if this is possible or non existent anymore... Thanks and as I said no rush answer when u can.. or PM me
This is not something we implemented but we are getting a lot of requests to bring back.

I have zero idea the logistics of such a thing, but I have it towards the top of my list of things to consider going forward.
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Old 05-01-2010, 07:35 PM   #144
GrindUnumb
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by UCBananaboy View Post
Stox archive will be up here in the near future.
Thanks, please post in this thread when it becomes available.
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Old 05-01-2010, 07:41 PM   #145
andy7
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Re: CardRunners Site Launch/Downtime

I can also only access 2min preview videos despite being a monthly direct debit gold CR member.

User: brenos

Have PM'd UCBananaboy but see he's offline now so if anyone else can help it'd be much appreciated
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Old 05-01-2010, 08:18 PM   #146
CRjeff218
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by andy7 View Post
I can also only access 2min preview videos despite being a monthly direct debit gold CR member.

User: brenos

Have PM'd UCBananaboy but see he's offline now so if anyone else can help it'd be much appreciated
I cannot find record of your payments.

Can you please email support@cardrunners.com with your CR ID, the issue, and the last four of the credit card that we bill? We have 2 people working the inbox now so a reply should be fairly quick.
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Old 05-01-2010, 08:21 PM   #147
All Hail Circe
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Re: CardRunners Site Launch/Downtime

When you do a search you can chose by a few options like coaches name, game type, etc etc by clicking the boxes...however I have tried the section for Micro/Low/Medium/High stakes and none of the boxes allow you to make a check into them. Is this an error, or am I doing something wrong?

Also...to add a video to your " My Favorites " section, is there a way to just automatically add all the videos that meet a specific criteria all in one shot rather than having to go to each video and tag them?

Ex..if I pull up an instructor and he has done videos for 10Nl, 25NL, 50NL, 100NL etc, is there a way I can just go in and add his 50NL videos to my favorites with just one click?

Also, like the other poster mentioned, I think it would be great if you would bring back the part of the site that allows us to know if we have watched a specific video in the past by showing the viewing date, not sure why this was omitted, but I think its something that should have never been removed.

Another things I just noticed...on the Main Media page when you pull up the videos, is there a way to have it show from a glance at the screen exactly what level stake wise the game listed is. Right now it will say instructors name, and list if its NL, and which type ( like a live session or classroom video ) and the date it was released, but you have to hover over it to read more specific details, and I would think you should have the stake limit listed as well without having to make that hovering move over the video name. If a game is NL 100, NL 200, Limit 100 it should say that right next to the game type in my opinion like it did on the original sites main menu.

Last edited by All Hail Circe; 05-01-2010 at 08:43 PM.
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Old 05-01-2010, 08:30 PM   #148
ffr
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by XtremeUngar View Post
Hey guys... u seem busy answering all this ... I dont want to give u another headache I am sure all this takes time... whenever u can if u can answer me this: Before I could tell what videos I watched before or not because it said the date in which I watched them. Is there such thing now?? I did not see.. I had to open the vid and check if I had put notes after the rating I gave each vid etc... Please let me know if this is possible or non existent anymore... Thanks and as I said no rush answer when u can.. or PM me
Quote:
Originally Posted by CRjeff218 View Post
This is not something we implemented but we are getting a lot of requests to bring back.

I have zero idea the logistics of such a thing, but I have it towards the top of my list of things to consider going forward.
Add me to the list that would like to see this feature back.
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Old 05-01-2010, 08:39 PM   #149
CRjeff218
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Talking Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by All Hail Circe View Post
When you do a search you can chose by a few options like coaches name, game type, etc etc by clicking the boxes...however I have tried the section for Micro/Low/Medium/High stakes and none of the boxes allow you to make a check into them. Is this an error, or am I doing something wrong?
We will have that up and running in the next couple of days. We had a goof on our tagging system we caught right at launch.

Quote:
Also...to add a video to your " My Favorites " section, is there a way to just automatically add all the videos that meet a specific criteria all in one shot rather than having to go to each video and tag them?

Ex..if I pull up an instructor and he has done videos for 10Nl, 25NL, 50NL, 100NL etc, is there a way I can just go in and add his 50NL videos to my favorites with just one click?
I am afraid not. I can add this as a suggestion to my list though.

Quote:
Also, like the other poster mentioned, I think it would be great if you would bring back the part of the site that allows us to know if we have watched a specific video in the past by showing the viewing date, not sure why this was omitted, but I think its something that should have never been removed.
Yeah, I know....

Quote:
Another things I just noticed...on the Main Media page when you pull up the videos, is there a way to have it show from a glance at the screen exactly what level stake wise the game listed is. Right now it will say instructors name, and list if its NL, and which type ( like a live session or classroom video ) and the date it was released, but you have to hover over it to read more specific details, and I would think you should have the stake limit listed as well without having to make that hovering move over the video name. If a game is NL 100, NL 200, Limit 100 it should say that right next to the game type in my opinion.
We've also had some requests here. I am not sure if we can make it fit in there, or what we can do. But I am going to at least effort to get something to happen here.
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Old 05-01-2010, 08:40 PM   #150
CRjeff218
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Re: CardRunners Site Launch/Downtime

Quote:
Originally Posted by ffr View Post
Add me to the list that would like to see this feature back.
Will do.
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