You cannot close Poker Tracker while an import is running - PokerTracker

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You cannot close Poker Tracker while an import is running

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02-06-2010 , 11:48 AM

uglytuna

grinder

Join Date: Jun 2006 Posts: 447

I've upgraded to PT3 latest Beta 30.4. When I go to close the application I get a message "You cannot close Poker Tracker while an import is running". I stop the import process and still I get the error message. I have to End Task the application to quit. Any ideas why this is happening?

02-06-2010 , 12:59 PM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

What site are you playing at?
We've had a few reports of this but aren't able to reproduce it ourselves.
Please report your problem so that we can investigate further.

02-06-2010 , 03:39 PM

uglytuna

grinder

Join Date: Jun 2006 Posts: 447

Full Tilt Poker. Started after Updated to 30.3

I can only end task app to close it.

02-06-2010 , 04:13 PM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

Please create a support ticket so that we can investigate.

02-06-2010 , 09:55 PM

uglytuna

grinder

Join Date: Jun 2006 Posts: 447

Where do I go to create a support ticket????

02-07-2010 , 06:16 AM

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

The "report your problem" link gives the information you need.

02-08-2010 , 09:19 AM

erniebilko

grinder

Join Date: May 2005 Posts: 436

I get this problem too. PT3 will not close.

02-08-2010 , 09:34 AM

SoCal_Mike

journeyman

Join Date: Sep 2004 Posts: 299

This problem has been fixed for the upcoming Beta 30.6

02-14-2010 , 09:36 PM

o_rly

newbie

Join Date: Oct 2005 Posts: 19

Quote:

Originally Posted by SoCal_Mike

This problem has been fixed for the upcoming Beta 30.6

I have Beta 30.6 and am experiencing this problem with Full Tilt.

02-15-2010 , 06:09 AM

#10

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

OK, please report your problem so that we can investigate.

02-16-2010 , 02:10 PM

#11

uglytuna

grinder

Join Date: Jun 2006 Posts: 447

I've upgrade to 30.6 and I still have the problem as well..

02-16-2010 , 03:48 PM

#12

WhiteRider

Pooh-Bah

Join Date: May 2008 Posts: 5,337

Quote:

Originally Posted by WhiteRider

OK, please report your problem so that we can investigate.

The more information we have the better.

02-19-2010 , 12:27 AM

#13

TardGoblin

stranger

Join Date: Feb 2010 Posts: 8

I have this problem, even after stopping the imports.

02-19-2010 , 10:31 AM

#14

Kraada

See our Commercial Software thread

Join Date: May 2005 Posts: 6,489

Please report your problem as well.

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