I believe he is the Poker Director, Gary Hager. Leon Wheeler is the Poker Room Manager.

Enjoyable video. Thanks for posting. I love the part about people continuing to order food on a kiosk only to have to stand in line for a refund. The Manager says he can't turn it off. LOL.

Yes, I think they assign something random when you sign up for Poker Atlas. You can change it to whatever you want tho, but I think only once or twice.

People calling in or walking to the podium and giving their name for the list probably have no idea that is available for anyone in the world to see instantly.

I consider dealers who don’t know how to take rake a big plus of the room!

Those poker tables look like absolute garbage from that video.. or like a table you would see in a buddies garage at a home game that they made lol. Really no cup holders? Everything ive heard and read about RW so far has not been good at all, have to get down there one of these days to check things out for myself before i label it a 4 billion dollar turd

The room and tables are super nice. They have the beverage carts like Wynn for drinks. I was there the other day, but they need to make cash outs faster and it took forever to get players seated in the game whenever there was a seat open.

How about unplugging the kiosks from their power source ?

QED

Bravo is the more widely-used app in Vegas, but it's like comparing a horse-drawn carriage (Bravo) to a car (PokerAtlas).

Indeed, you can add yourself to the waitlist via Atlas, but an additional function the app performs is that after you're checked in, you receive a text when your seat is available. As a result, you don't have to stay in the poker room to listen for your name while waiting for your seat.

I think this feature is more about being able to see where your own name is in the list, as opposed to seeing other people's names.

Lol.

I believe that the kiosks serve the ENTIRE food court and you order from any stall from the kiosks in the middle of the food court. So unplugging would prevent people from ordering from the dozen other places that aren't out of food.

LOL though at a place being out of food on grand opening weekend.

poorly thought out software selection for sure. sounds like they need better hospitality executives to think this one through.

Plus - these all seem to be built in, hard wired kiosks, these arent things that were wheeled out of the back room and plugged into an extension cord.

Has Bellagio ever had cup holders? Not when I've been there, which is why their felt is so crusty from spilt beers.

They couldn't put an employee, who's got nothing to do, at each kiosk and warn people? Or at least make signs?

I don't think I'd wait in line for 20 minutes. I'd probably just call the credit card company and bounce the charge.

Simpler IS better... I dont need a poker application running on my personal devices that can market to me, track my location or algorithm my personal choice and I don't need a text with updates.

I just need to see what games are going and where they are and how to contact these rooms.

I don't think app's are better because they 'DO MORE'

Well, if one place is out of food, (1) you can place a sign near the start of the line that indicates that, and (2) announce that over the loud speakers in the food court area, and/or (3) have an employee walk the line to announce this.

And you pay before you are told it is sold out so you have to wait in line to get a refund? That goes way beyond "opening day is hectic, give them a second chance" to "f. this place, I ain't coming back"

Aria, Bellagio, and Wynn tables are all cupholder free.

Pretty sure they'll just rake the max amount every pot in that case.

Only some (or 1) of the outlets was out of food, but the kiosk works for all outlets. Can't turn it off.

Sadly PokerAtlas is only used by Resorts World, Sahara and Westgate - pretty pathetic selection.

Considering that Bravo has all the other rooms in Vegas, even if PokerAtlas is a better app, it is less useful since they have only 1 room I would be interested in playing at: Resort World. I might try out Sahara one day but it seems like a small room and I don't think anyone cares about Westgate unless they have a convention happening there.

Even if PokerAtlas was amazing, no one uses it so the features are really irrelevant till they can convince some poker rooms in Vegas to make the switch.

Even if they don't have chicken, there are tons of other things their employees could be doing in the back and considering how short staffed every place in town is right now, I'm pretty sure there are no "extra employees" they could post there. Furthermore, I think there might be multiple ordering kiosks so they would need a bunch of employees to do that probably.

I agree on calling the credit card company. I have good credit cards and won't waste my time waiting in line for a refund. Just challenge the transaction. It's under $50 probably if you only got enough food for one person so shouldn't be an issue to dispute the charge.

Although you would be surprised how many people use debit cards and I think it's tougher to dispute those transactions.

(1) I don't think it is a line. It's a tower with 4 ordering screens and people just walk up for all directions. Also, if a sign is going up in a brand new luxury casino, even in the food court, it probably has to be branded and printed out nicely. You can't just throw up a hand written sign or print something out in Microsoft Word in big bold font. These places have aesthetic standards which probably trump one of their food court restaurants running out of chicken and being forced to deal with the customer refunds.

(2) I'm sure they are playing specific music to set the energy and tone in the food court. You can't cut the track to have some person announce that some place is out of chicken every 5 minutes. Again, standards. (I get the irony of standards where a restaurant runs out of their main protein on opening weekend.)

(3) Employee shortages everywhere on the strip right now. I've been eating out and every waiter pre apologies for the slow service and the long wait times on food because kitchen staffs are usually new right now and short staffed as well.

The real solution is getting a rep from the software company that programmed the kiosks on the phone and having them cancel out the chicken restaurant or at least the 86'd menu items from the interface temporarily. Unfortunately even if one of the restaurant employees thought of that, I'm sure they have no idea which chain to send that message up through to get a timely response. Sadly that's how it works in a big resort on opening weekend. Everything is pushed to the limits already so a minor problem doesn't get fixed quickly.

"I heard you went to the Resorts World Grand Opening. How was it?"
"They underestimated the opening day crowds, but get this: They put a laser printed sign on their kiosks because they ran out of chicken! Really! Instead of inconveniencing a bunch of guests who otherwise would have had to wait in a second line to get their money back, they taped up a non-branded Laser. Printed. Sign!"
"How gauche. I assume you won't visit again."
"Never! Can you imagine how an 8.5 x 11 inch piece of white paper with black toner ruined the aesthetic? They should just tear it down and start over."

A non-branded sign would look tacky, but form follows function.

Yeah not as tacky as huge line of disgruntled customers waiting for a refund.

...... not much in the way of aesthetics in the design of that food court from the looks of it, more of a paean to tacky.

Wasn't trying to explain how things should work or what was most efficient, I was explaining why they don't just throw up a sign printed on white paper on a centralized ordering kiosk for multiple restaurants in a "luxury" casino property.

I work with businesses that are corporate like Resorts World (I assume they are pretty corporate in their company culture) and this is how things work. It's not the most efficient and sometimes is down right stupid, but that is how stuff works.

They can't throw a piece of paper sign up above the screen when that kiosk is used by other restaurants that don't have an issue and are charging $15-20 for a burger for a "premium" product.

Trooper's chicken and side was $23, so the chicken was "premium".

There looked to be plenty of room to post a notice on the side of the kiosks.

If I had to waste 25 minutes for a refund, and this waste of my time could have been avoided by a sheet of paper and some tape, and this wasn't done because it violated the corporate policy aesthetics handbook, then I would never patronize that establishment again.

It's the equivalent of a waitress saying "our kitchen is slammed, your order might take an hour" versus no notice at all.

Respect for the customer's time far outweighs anything like "a paper sign would look tacky"