Quote:
Originally Posted by rickroll
leon apologies if this has been asked and answered before
but in terms of your comp - are these laid out clearly before each trip, is it just assumed you'll have it when you show up or do you need to talk to your host before arrival to ensure everything is in order each time?
It's all of the above.
I'm 99% certain of what I can get from my host going in, both from experience and directly talking to him. He's known for years that I'd prefer to know everything up front, even if the answer is no. I definitely have gotten the sense over the years that casinos and certainly my host in particular would prefer the latter- play cards close to the vest, never reveal info, and comp more than expected perhaps on the back end but give up nothing on the front end.
Reluctantly, my host has basically confirmed I can get a near-top end 2bd suite no issue. I used to rate a Salon suite but they cut everyone's comp, my included. I think this was around 2022? They also cut my free credit and food comp. Anyways, I "know" I'll get a certain amount of free credit and food comp. Rides, show tix etc. One cabana per trip. Anything explicitly promised on my player's card (eg Master Classes, cruises).
AND, with my personality, I always confirm everything going in, just in case there's funny business afterwards. It's been a long time, but I had a trip years ago where we left things open ended and my host said something vague like "the food and spa should be covered". We used a lot of food and my wife hit about 1000$ worth of spa. We ended up paying 500$ out of pocket and I was pissed. Talked to the host and he said "we limit you to 2k comp total and you spent 2500". I told him how annoying it was to think things would be covered and then eat an OOP cost, if I knew I was going to have to pay I never would have gone over LOL. So since then he's been better (not perfect) about specifying dollar amounts.
The above paragraph explains, in my mind, why they want to keep info secret. There's just so much potential to **** a customer out of some extra money if you don't establish things beforehand. Additionally, they can seem like they're "going the extra mile" and comp after a bad loss, when in actuality they were always going to pick it up.
Anyways, so I know most of what I can get, always confirm and arrange beforehand, and sometimes I shoot for extras (eg if I exceed the food comp a bit, if I lost a lot can they pick up the second cabana, etc). I've been pleasantly surprised the last few trips when I know for a fact I exceeded my food comp they just took care of everything. I was going to ask anyways but they just went ahead and did it.
Lastly, I have learned over the years by extension what I'm NOT getting. For instance, I think I'll never be Chairman's club. It's invite only, word on the street is you need to lose 150k on a trip OR have 150k yearly theo. That doesn't make sense to me, you'd think a yearly 150k theo is shockingly easy to hit. Maybe they mean 150k theo per trip. If it's the former then I have definitely hit that, and I've asked many times about Chairman and my host has always said "we'll see" or blown me off completely. I'm surmising (with pride) that I'm not that valuable of a customer- I tend to make the best plays, play the best games, and max out my comp every time. For god's sake, I jack all the free stuff I can and bring it home each time LOL. I've never gone completely on tilt and blown a whole bankroll in a day. I'm sure they know all of this, have done the math and know they want me, but they don't need me. Same thing with villas- asked several times, ghosted every time. Last time I even said "how much would I have to pay OOP, combined with comp, to get a villa? I'm willing to pay". Still ghosted.