Quote:
Originally Posted by BadLieutenant
I asked the floor for a gold card today and they said I couldn't get one because it still shows sapphire in the system. So I asked them to manually upgrade me because I have at least 150 hrs played this year, she said the system would upgrade me automatically when I reach the amount of play required. Bull****, I'm tracking my sessions with poker income and I have 164hrs played this year. Wtf
Did you make the request with the same wording and tone that you used in this post?
Because what you posted here comes off very entitled. When something new starts up, there's always a huge amount of confusion at the ground level because there may be contradictory instructions given to employees by management and inconsistent rulings by different managers. It may take a while for you to get what you deserve, and it may take a while to figure out what you deserve.
Even if you know you played 164 hours 23 minutes and 13.8 seconds, it's a lot less confrontational to start off by asking how many hours you have, and how many are needed for the next level. If they realize you're close they may bump you. If you want to contest your hours, it's unlikely that a customer-facing employee is going to have the authority to change that. You probably need to ask in the back, politely, and maybe they'll ask to bring in your records "to help resolve the discrepancy."
And don't discount the possibility they're right. Maybe they subtracted all your bathroom breaks and you included them. And this is where the sense of entitlement really hurts - if you act like someone who deserves something, their response is going to be, well, they'll let the computer decide if you deserve it. On the other hand, if you act like a nice guy who's confused and disappointed, they'll be more likely to do a manual override.
This may appear unrelated but it's not: everyone makes (or used to make) a big deal about the $20 "trick," the secret set of words that somehow forces people into giving you an upgrade. The truth is that at least in the past there was an even better trick, the "ask politely and get an upgrade for free" trick. The real trick is to act like you won't throw a hissy fit if you don't get it.