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Originally Posted by angle_shooter
I'm sure they did their homework before making the decision. If it wasn't a published benefit then it would be very hard to argue that it isn't legal for them to withdraw it.
I pretty much always assume that any rewards program can be devalued at any time. Classic example is airlines who do this all the time. They do normally give at least some warning before the changes take effect, but again that's when they are making changes to a published benefit.
They were providing the benefit. I don't think it matters, as a point of law, whether it's published or not. It was also a fairly well known benefit. They could get lots of people to testify to it, including some former, and possibly present employees. The cashiers have to go through a bit of a circus act to ring up free drinks, so they would certainly remember it.