Thanks for the posting the video. I have a few questions regarding your account of what happened. Here are some dates/posts to preface my questions:
- 10/23/17 - Post about your international trip to Punta Cana, including how you have to run to catch your flight, presumably the one that's taking you out of the USA (link)
- 11/15/17 - Your original post about the fraudulent transactions (link)
- 11/20/17 - Your response to questions about why Banking Reg E isn't protecting you (link)
- 12/08/17 - Your youtube video where you show the bank statement with some of the fraudulent transactions - the earliest dated transaction is 10/24/17, the latest is 10/26/17] (link - 0:45 into video)
My Questions:
1. In your video you said you were out of the country (
link - 1:14 into video), and that you told your bank you'd be out of the country, and that there were "complications because of that". What specifically do you mean by "complications"? Do you mean that it made it more likely for the bank to approve the international transactions rather than flagging them as potentially fraudulent? Or that the bank is questioning their liability since you notified them you were out of the country?
2. In the bank statement shown in the video (
link - 0:45 into video), there are three fraudulent transactions displayed, the earliest being 10/24/17 and the latest 10/26/17, totaling $23,400. Underneath that is a Credit and Debit total line showing $45,0007.54 in debits, of which $43,000 was fraudulent based on your claims. The three transactions were spaced one day apart each (10/24 - $9,9000, 10/25 - $9,9000, 10/26 - $3,600). Based on these dates and patterns, the date of the first fraudulent withdrawal (not shown) must have occurred prior to 10/24, likely at least 3 days before 10/24 if the spacing and daily $$$ limits were the same. That would place the first withdrawal on 10/21 at the earliest, which is at least 2 days before you left the country if we assume your post was made just before leaving the country (
link). Have you notified the bank about this, as it would negate the "complications" you described in my question #1 above?
3. When you were asked by a poster why the bank wasn't protecting you from fraud under Banking Reg E, you responded (
link) with details about the deadlines bank have for providing a provisional credit for the disputed amounts. But provisional credit aside, you were also asked why the bank wouldn't ultimately agree to return the disputed amounts permanently, since Reg E gives you 30 days to report the fraudulent transactions for their tier 2 fraud coverage, which gives the consumer a max $500 personal liability for the fraudulent amounts (
link). To this question you replied " I did not report the transactions until 5 business days later". But this is still well within the 30 days required by Reg E, so what justification is the bank providing for not adhering to Reg E?
4. The fraudulent transactions occurred through 10/26 . On 11/16 you posted "It has been a solid three weeks of nonstop phone calls, emails, and research fighting to get my own money back with dismal results." (
link). This implies you discovered the fraudulent transactions (and started to contact the bank about them) on 10/24 (which represents 11/16 minus 3 weeks), which would be just one day after you left the country on your trip and while the fraudulent transactions were still occuring. But in your original post about the theft (
link), you indicated you first discovered something was wrong when you tried to use your bank card for a rental in Orlando airport, which occurred after you returned from your Punta Cana trip. Your timelines for when you discovered the funds missing vs when you started contacting the bank are thus off by several weeks, unless I'm overlooking something.