Quote:
Originally Posted by mrducks
I'm confused, is Caesars trying to cut a ton of their comps and perks while thinking that it will not have any effect on how much people play at their properties?
Don't they realize that they will lose revenue which might exceed how much they are saving by cutting random perks. I know for a fact that many people only gamble at CET properties because of their diamond and 7 star levels...both in how they are straightforward to hit and in the fact that benefits are laid out clearly.
If they cut a bunch of perks, don't they realize that people will just play at the nicer casinos on the strip? I would never put up with the old and outdated casino floor and rooms at CET properties if it wasn't was their easy to hit levels. I wonder how many others will be bailing on them now as this feels like the final straw.
The good news is that I will be playing much more poker at MGM owned properties since I will probably no longer be interested in racking up tier credits for the calendar year.
Caesars is a pretty poorly run company (duh), so it should surprise no one that it does things which would seem to run contrary to good business practices. That being said, a good friend of mine who works in the casino business filled me in on some inside baseball recently when I noticed the sorts or reductions in "perks" and general treatment I was seeing as a high volume player. He said that when the economy sucks (as it did back in '08/'09), casinos lean heavily on their whales and higher-end gamblers and those who are willing to play a high volume. So, they increase their perks and are sure to treat these people really well. When the economy is good, they actually make so much money off of the really high volume of low-end gamblers who might only visit one time, that they don't go the extra mile to entice the more high-value gamblers.
Still seems like bad business to me, but there you have it.