Agreed. The cost reduction measures we have seen have been substantial and lead to poor customer experiences. I wonder if we are nearing a tipping point in just how crappy things have gotten across the board since Covid. At some point consumers will revolt.

Consumers are not going to revolt, with the exception of mostly myself this thread is just a little echo chamber with a handful of disgruntled “rewards nits”

With regards to the consumer rewards programs and poker players the main point of “incompetence” BENEFITS us. That would be the fact that poker activity which is supposed to be excluded from the 5x or 10x multipliers is often included.

So sit back, relax, pop the champagne and let’s enjoy the feast we have been given

I hope.

The problem is the people who bend over and take it but complain about it.People who bitch about 50 dollar resort fees while paying. People who bitch about 20 dollar beers at sporting events but pay. They don't realize they're a big part of the problem.

So while I saw people irate about lounges in AC getting rid of food I just hope they actually put their money where their mouths are. If they continue to reward Caesars with their play they're confirming Caesars made the right move.

You’ve proven yourself an expert in nothing but self promotion and willful ignorance. So I see no reason to put any stock in what you think will or will not happen. That being said, the future is unwritten.

True enough. But I think there is a tipping point for everybody. On personal level, I’m close to mine when it comes to caesars. I’ve gotten a glimpse of too much inside baseball from people who work for El Dorado to pass it all off as “the way things are done”. And you’re right, if people just take it, there will be no reason to change.

Lol at you, yeah me pointing out that true fact about poker counting when it shouldn’t is self promotion

But I’m sorry that you haven’t persuaded me to hate Ceasars. I enjoy being put at top of a 100 man cash game list and also enjoy up to $40,000 in free booze. Free dinner was great and was also cool to hook a friend up with a completely free room for long weekend.

Start this revolution yourself if you hate them so much

Talk to me about this free food the people in AC no longer get.

Is this just free food that they used to give to reward holders?

I mean if that’s the case then whatever, who really expects free food in 2024? The 1990s called and want their rewards back, and post Covid there are even very few paying buffets left.

And who would want it anyway? Free food with who knows what corners are being cut, no thank you.

Probably the people who got it in 2023 who earned status for 2024. Like I said time will tell. If they're pissing off people who game 10x multipliers every other year then it's no loss for them. It it's good customers who go elsewhere then they went to far especially in a toilet like AC.

Personally I thought the food in the AC diamond lounges sucked anyway so I really don't care.

I don’t think it’s the type of thing you need to give more than a year’s notice on but I get ya with that.

No good customer probably considers that a great perk. Even right out of college with no money I’d be sketchy on eating that food.

Yeah, I never had good food in one of their lounges. Good riddance.

cutting in line is one of the few remaining perks of regular diamond status.

And if people are using anywhere near $36500 with the vouchers, then that perk will be curtailed or eliminated too. What will you have to say then, I wonder?

And I’m not trying to persuade anybody to do anything. I’m pointing out irregularities in their rating system as well as what is obvious to anyone who isn’t a Caesar’s symp. Things aren’t nearly what they used to be. Again, if everything is awesome in your world, or your head, I don’t really care. You have provided zero insight into any of the issues I have raised other than to insinuate you are a raging alcoholic. Again, I don’t care. Live your best life.

If they take away any of the main benefits we can discuss then, otherwise it’s an imaginary boogeyman. But for now, it’s an awesome perk, one you can’t get anywhere else.

Into what issues? You have been raising some pretty weird and nit picky stuff like the 5x multiplier conspiracy theory on table games and complaining about swiping your card for a 5x multiplier. Even guys like markfnw are chiming in that it’s no big deal.

Haha, I typed out earlier that hell might be freezing over as I find myself on Scotches side on this, lol. I mean, if it’s so terrible, go give MGM a shot and see how you like that.

I liked the lounge food, only ever ate the local one. I do kind of prefer 4 drink tickets to free drinks in the lounge, though.

What's the seven star value plays?

Lol Eventually I win people over, if you wish to accelerate the process I’ll take a steak

The issue I raised with the rating system is neither nitpicky nor weird. It’s potentially scandalous in how underhanded it would be. And since you have admitted you don’t play table games or pay attention to stuff regarding ratings, I don’t really understand why you feel like you need to chime in about it. Btw, I actually reached out to them since my findings are not imaginary. There’s a precise record of how players are rated and what they earn. I have not received a reply, which is probably unsurprising to most people who have tried to interact with their customer service.

As for the swiping, this is a big deal for anyone that does’t get the points because of what seems like a pointless policy. And I was curious if anyone could think of reason for them to annoy their customers in this way. The only suggestions proffered have been that they are trying to do some sort of data mining and your unsurprisingly vapid “because that’s how it’s done” suggestion. I find both of these explanations inadequate. A more likely scenario is they are simply more interested in ways of reducing their costs. This would certainly fit in line with their other decisions when it comes to the loyalty program in recent years.

Yes, of course, one can choose another company’s program. But this is a thread about Caesars. And the issue isn’t whether it is terrible or not terrible. The issue is what has become of it, particularly since the acquisition.

Just found out about no food in the Diamond lounges yesterday while at Harrahs in AC. The hostess informed me of the changes but said they have “chips and salsa”. Okay.

It’s a shame. I’m a low level Diamond guy and I liked that I could get a quick meal for basically nothing when all other food options are way overpriced. It obviously wasn’t fine dining but it was decent enough.

The food in the lounges I used to go to was ok. Certainly nothing superb. But fine for a free snack or meal.

And the vouchers do provide some flexibility which didn’t exist with the lounges. But again, the lounges used to be free to diamond. Then they started charging and/or requiring higher status. And then they got rid of them altogether. And now any food benefit is reserved for 7-stars.

There is also another negative side effect of the vouchers in that locations which participate have jacked up their prices tremendously. Of course, there has been inflation across the board in recent years, but it’s obvious places are taking advantage of the vouchers. For example, I walked into a participating Starbucks on the strip and they were charging $10 for a ham/cheese croissant. The same item was $6 at a non participating casino next door. Same thing with the drinks. Buying a bottle of water is not cheap in a casino. But what used to cost a ridiculous $4 is now literally double that in places where the vouchers are heavily used. I have no idea if these locations are just taking advantage of Caesar’s, or if it’s all just smoke and mirrors and Caesar’s doesn’t actually pay that much for it. But either way, it’s a really bad thing for customers.

Yes of course they are trying to save money by having you swipe your card, but I already told you that. They want to give the promotion to only the people that know about the promotion. Just be aware and swipe your card, it’s not hard. It’s amazing how personal you take it, “They are trying to trick and annoy Akashenk!”

I mean you could get MGM Rewards or Gracie rewards or whatever but that won’t help you at WSOP getting into cash games and tournaments without a wait, main reason why I and others get the card.

And I love the drink tickets as many others do. Another thing unique to Caesars.

No other rewards program is really even worth tier matching to. (I did Hard Rock, that’s it) I’m not planning on driving over to Station casinos to go get my Train Conductor Card or whatever nonsense they might have.

They have a captive audience, of which I am a part. I play in the WSOP. CET knows that, which is why they won't sell it.

hahaha.

Yea i don't want their nonsense card either.
If you can tier match to cosmo platinum it's definitely worth it. might have to go Caesars card to MGM plat to Cosmo platinum first.
Some of the AC tier matches have been worth it but never did any others in vegas besides mgm/cosmo.

Even ignoring all the ways it’s been watered down or degraded in recent years, I’ve had a lot of bad experiences when it comes to the Caesar’s reward program in the last year+ as a gambler. And there have been very few where I was like, hey, that’s great and they really value me as a customer. I’ve enumerated many of these experiences in this thread, whether it was the hoops they started to make people jump through to get a 50 cent bottle of water at the table, or missing tier points, or repeated back and forth interactions with customer service which went nowhere, or unusual rating anomalies, or yes, the cherry on top, promotion policies that seem to exist only to annoy customers.

And this forum is a vehicle to see if others have had similar experiences. Or find out information about policies I may not be aware of. Or to share useful info with others. So when all you do is respond by saying how great the program is to you, don’t you see how unhelpful that is, to the point of being annoying yourself? I don’t care how much you love the program, and if you have not experienced any of the things I have. I assume most people haven’t, because if they had, then Caesar’s would go out of business. Again.

So what is your purpose for being here other than to be contradictory?

Important stuff hasn’t been watered down, can’t put me tenth on the 100 man wsop cash game list

Those poor people at the CR desk when they see you walk up. Please be nice to them as they aren’t in on the evil conspiracy to annoy the customers

Mostly this started when I shared my experiences with getting a huge bonus from my credit card. As you say I came here to share those experiences and I got called a liar and stunod. So of course I’m going to give the back of my hand

What's important and what is not is in the eye of the beholder. If you don't play table games, I can understand how the process and intricacies of ratings is not important to you. What I don't get is your instance that your particular experiences are somehow germane to mine. I liked the show tickets. They are gone. I liked the lounges. They are gone. I liked to be able to get information at a rewards desk. That is largely gone. I liked it when there was more transparency in ratings. They have now made it harder to get those details. To me, the loss of these things, and more, represents significant degradation. I couldn't care less about the lines at cash tables. And the whole "cutting in line" thing ain't what it used to be either since staff has been reduced so much. I don't remember the last time a trip to the cage has been anything but a hassle, even with diamond status.

Anyhow, I don't think I ever called you a liar, though I believe there were other posters who didn't think your story was at all representative of policy, as opposed to random good luck. If I though all of my bad experiences were just bad luck, I wouldn't bother posting about them. But most, if not all of them, represent actual policies. And these policies deserve scrutiny, even if they don't affect you personally.

As for the poor people in the cages, they are put into a bad position by the company by being stretched thin and having to do things they are not really trained for. They suffer and the customers suffer. It's yet another example of how not everything is awesome with CET.

This paragraph also applies to you constantly responding to scotch, causing him to respond, causing you to respond, and on and on. Put him on ignore. Problem solved.

This is fair.