For reference, previous answers thread:
http://forumserver.twoplustwo.com/sh...d.php?t=192942
1. The idea is basically rent-a-tables, where a pre established rake is set for a pre determined time. Say $5 per 1/2 hour, etc.
- Oh, a time charge. We have no plans on implementing that, sorry.
2. why do Deposits and withdrawls not work after you update? Seems to happen everytime.
- Deposits and withdrawals are down for a while after a big update because the system behind those transactions is also being updated and often takes longer than the game itself. We can either wait for it to be ready before bringing anything back up, or let people play early but without access to deposits and withdrawals for a little while.
3. Please empty your PM's? It's full.
- Whoops. I'll use this as another opportunity to mention that I don't check PMs very often (it's just impossible to keep up). I'll see what I can do about clearing some room.
4. i'm not that happy about the elimination of the old deep tables.
- We'll likely bring them back, as there definitely looks like there's enough demand for them. I was thinking we'd wait until the new ring game filters are ready so we can avoid the extra clutter in the lobby.
5. Tourney lobbies should say heads-up / 6-max somewhere in them
- Agreed. This will be added in one of the next few updates.
6. I would love to have the $10+1,$20+2 and $30+3, MTT SNG double stacked at normal speed. Why can't we even have a Super Stack version of these games.
- The problem is if we added a bunch of different MTT SNGs we'd either fill up the main Tournament lobby with all of those SNGs, or they'd never go off. We've struck a pretty delicate balance right now between having too many SNGs in the Tournament lobby and having enough choices for people who like their MTT SNGs.
7. I play HU SNG's and they fill fairly quick. Almost daily I'm experiencing that I'm suddenly about to register to a HU SNG that is a lot more expensive than I had planned to play because of this.
- I recommend using the custom filters. You can make sure you're only looking at the buy-in levels you want to see.
8. Although I'm fine with you moving the deep games to the normal blind levels, can we still have them organized in the lobby. As it is now, the 6max 100BB games and the deep 200BB games are all scattered around amongst one another. I have to meticulously scroll picking out the deep tables and selecting them. Can't we group them all together?
- Yes, we're planning on doing that. It will most likely happen at the same time we re-introduce ring game custom filters.
9. Can we have deep HU tables?
- Yes!
10. The site says you can create a leaderboard for 0.25/0.50 PLO 6max, which I assume means cash games. The actual custom leaderboard page only allows for tourney/sng game selection... how do we select cash?
- That was a copy error. There is no cash leaderboard, and we have no plans for a cash leaderboard. The support email someone quoted in the previous Answers thread about that was mistaken.
11. i know you said it'd take a while, but what is the estimated time frame on automated deal making for tournies?
- My hope is before the end of the year. It's still just in the planning stages, so it's pretty much impossible to give an accurate timeframe.
12. As for the additional [Iron Man] bonus, ftpdoug was non-committal this early in the year as to whether that would occur again, but we'll see.
- As some have already seen, we just announced the Mid-Year Bonus. To answer all of the normal questions about it: It will work just like the Year-End Bonus. You have to opt-in and qualify for any level of Iron Man in June, then you'll get your bonus and clear it in July. It clears at a rate of $0.05/point. It DOESN'T hit your MGR. It CAN be cleared at the same time as another bonus (since this is web based and the other bonuses are in the game). And finally, it's paid in one lump sum once you fully clear it, and if you don't fully clear it by the end of July you'll get a lump sum in early August of whatever partial amount you did clear.
13. "select iron man chip" must be refreshed each month? I dont want to see any1's iron man chips, nor do I want ppl to see mine. 4everrrrr
- I'll keep bugging the guy that's supposed to change this.
14. My iron man status got reset like 2 months ago apparently. (100% sure I qualified for bronze at least). I think its b/c I didn't "opt in"
- It's almost definitely because of that. Write support and it's possible they can help you out.
15. Hand history: 50hand limit. The other day I was reviewing hand #1 while playing and all of the sudden it disappears and goes to hand #2 (b/c a hand finished as I was reading, thus no more room for hand #1)
- This will hopefully be one of the things we improve when we add a bunch of new features to the last hand history. Still no timeline on that, but it's in the planning stages.
16. Smiley faces: plz figure out another way/graphic to inform ppl its happy hour. The smiley faces just look a bit.... gay
- They should look all the way gay. (1. having or showing a merry, lively mood)
17. Provide an FTOPS solution/event to low stakes players? Some of us spend alot of buy ins trying to satellite in, and in the end we just feel bad that we weren't a part of the FTOPS.
-
Done!
18. could u guys somehow accommodate flips? LIke either cash tables where you can ONLY go all in, or SNGS/MTTs?
- We can't do it for the general public, no. However, if you really want to set up a private flip tournament, we can do that.
19. Doug, people angle shoot the H.O.R.S.E games by sitting out there weakest game and then just sitting back in. Can you guys make it so if you sit out in H.O.R.S.E. that you can't sit back in until the same part of the rotation you sat out in?
- Support has the ability to prevent people from playing mixed ring games at all if they abuse them like that. Any time this happens you should email support and explain the situation. They'll issue a warning and then if it happens again that player will no longer be allowed to play mixed games.
20. About once a session, I will get one table that gets stuck "always on top". It seems to happen when I expand the chat box, but doesn't always happen. Maybe I'm not seeing an option, but I can't figure out how to fix it without leaving and closing the table.
- I'm having some people look into this.
21. 100 chip tournaments of various buyins with cash prize pool. im sure people would be interested in making a quick sum in little time. for fun/gambling.
- How about 300 chips? We just added some "Super Turbo" SNGs yesterday. $3.80, $7.50, $15, $30, $45, and $75 levels. They take 15-20 minutes!
22. I play primarily $110's to $1100's. With the way it is set up now, I can do 110 to 1000 and get most of it, but if I want to get the 1100's in then I have to add the cluster of the 2000's/2200's/5000's/5500's that I have no intention of playing.
- Sounds reasonable. I'll have them update the limits next time we touch the filter.
23. Any chance of getting a second custom tab? With different settings of course.
- Maybe. I like the idea, we just have to figure out where we'd fit it.
24. The first hand history of a tournament being incomplete is still there if you manage to bust out on the first hand.
- Looking into this as well.
25. Doug, you hinted a few months back about something "special" for 1+ yr ironman players... what every happened to this? or is anything coming/planned for the future
- I was talking about the Year-End Bonus. I thought a possible $1,200 bonus was pretty special!
26. don't lie to us and say our money has been mailed, and then send us an envelope postmarked over a week later.
+
I can accept occasional delays as long as you are honest with me about what is going on. I cannot accept blatant deception.
+
FTP lied to us. Any comment, Doug?
- Many things could have been handled better with the recent withdrawal delays. Nobody was lied to, though. The customer support people were passing along information they received from the vendor that prints and mails the checks. It looks like the checks in question were cut and prepared on the date initially given to players, but they weren't actually sent until the following week. I'm not trying to make excuses for the delays, but I do want to emphasize the fact that customer support really was trying to provide accurate information.
27. Doug - Any plans for Chinese Poker?
- No. We all love it over here, but it's definitely a low priority and brings a number of issues with it.
28. Any chance that we could have the table list sorted just by limit and number of players, and NOT by the length of the waiting list?
- Yes, probably around the same time as custom filters we'll be changing a few other things in the lobby around.
29. what about the possibility to offer a cashout in Euros?
- We're looking into it.
30. please make the 18 person PLO $33 SNG turbo, right now it is normal levels.
- Added.
31. Happy hour question. Noticed tonight that hands that begin within the happy hour period but end outside of it are credited at regular points rate. So my question is do sngs get credited when they go off or when they finish? I haven't paid any attention to that.
- SNGs and MTTs get the Happy Hour bonus based on when they start. So if Happy Hour is from 6:00-8:00 and a SNG goes off at 5:40 and ends at 6:20 it doesn't count. But if it goes off at 7:50 and ends at 8:45 it does count.
32. Not sure if its been mentioned but I hate how the shootouts have different stacks in round 2. (ie: I start with a table of 5 and everyone else starts with a table of 6. I get 7500 the next round they all get 9k)
- I really like it, personally. It's exactly fair that if you only had to beat 4 other players you should start the next round with fewer chips than someone who had to beat 5 other players. Most of the feedback I've seen about this for 6 and 9 handed shootouts has been positive.
The one case just about everyone seems to agree they wouldn't like chips carrying forward is the heads-up case. So for now, at least, if we offer byes in a heads-up MTT, they will be "free" byes, meaning someone who gets a first round bye won't be at a chip disadvantage at the start of the second round.
33. I'd love to see some 45man MTTs inbetween the 24+2$ and the 69+6$. Yes I know there have been 40+4, they never filled or what?
- Yeah, the $40+$4 didn't fill.
34. please make some satellites to the 120+9$ KO 25k guaranteed at 17:00ET
- No plans any time soon, but maybe eventually.
35. Does the customer service department answer emails in a chronological queue? If so, this will let us confidently ask posters to not send multiple emails on the same issue until they hear back. Its difficult when the lag is over a week on serious financial issues.
- As a reminder, this isn't my department, so my answers here are only how I understand things to work. I think the answer is "sort of." As emails come in they're sorted by category into various queues, and from there they are answered chronologically. You can definitely let others know that sending multiple emails about the same thing doesn't help get a faster response.
36. Because players are reporting responses to "non-cashout issue emails" sent to support after earlier "cashout-issue emails" that were ignored. Is so, please explain why FTP has decided to ignore its customers financial inquiries.
- It's not a matter of ignoring some issues and answering others. As I mentioned above, the "non-cashout issue emails" go into a different queue from the "cashout issue emails." So it's likely the answer to the non-cashout issue was a quick easy queue, and the cashout queue was not only more complicated, but a lot more crowded because of the cashout delays.
37. If you haven't noticed, FTP has a very serious customer service debacle on their hands. Please impress upon your bosses that this needs to be rectified IMMEDITELY.
- Unfortunately, there's no magic blink or nose wiggle to make it all better immediately. It's going to take some time. My bosses definitely know this is a top priority.
38. Will there ever be an NLO8 event for FTOPS or more regular NLO8 tournaments with higher buy-ins?
- We can experiment a little with other NLO/8 tournaments. No plans for adding it to FTOPS yet, though.
Doug