Sup.

I generally like to stay out of other people's dramas but I was present when this happened, and this is a good friend of mine. He doesn't have a 2p2 account and asked me to post this, and I'll be happy to vouch that this happened exactly as described below.

So I was living as roommates at the time with my friend who plays as "loicki38" on Winamax. When this happened I had 0 tables left and my friend was 1-tabling. I was railing this from my own computer screen as well.

There were 8 players left in event 72 of the last Wseries about a month ago. It's a 20€ 6max event with a mass field and the payouts were as follows:



The ft would be 7-handed as always on Winamax. My friend had basically average, with 1st-6st all within something like 3-4 big blinds. My friend's in the big blind on the stone ft bubble, faces a shove for all his chips, and decides to use his timebank to stall/payjump/see what happens on the other table with a shorty all-in already. He sweats the flip and the shorty busts, and a second later my friend's timebank runs out and he mucks his hand, automatically sitting back in as you do on Winamax.

The final table begins and in the next hand my friend is again in the big blind (thanks, table balancing). He gets dealt this:



His screen name shows as clear, he's definitely sitting in, there's no "I'm back" button or anything like that he could click. I'm also sweating this from my laptop as an observer and can confirm he's not sitting out. The action is quite slow, we are waiting out one player at a time for someone to go all in on him. It gets folded to the guy in the small blind who finally shoves, and before my friend can do anything his hand gets automucked and his screenname flashes to sit out and then sit back in.

This was 100% a glitch and there was nothing my friend could have done. I have played over 10k tournaments on Winamax myself and I have never seen anything like this. So just to clarify, not only was there no way to sit back in, but he wasn't even sitting out according to the software.

Winamax Poker - Tournament "W SERIES Event 72" buyIn: 18€ + 2€ level: - HandId: #821284754442682674-1-1491695621 - Holdem no limit (60000/250000/500000) - 2017/04/08 23:53:41 UTC
Table: 'W SERIES Event 72(191220258)#0305' 7-max (real money) Seat #6 is the button
Seat 1: loicki38 (6693840)
Seat 2: MasterMind19 (6974649)
Seat 3: Mr. Soprano (7662067)
Seat 4: aminerd (6324946)
Seat 5: MONKEYCASH (2841312)
Seat 6: IAmTheFirst (8227667)
Seat 7: NitsDontLie (6195519)
*** ANTE/BLINDS ***
NitsDontLie posts ante 60000
loicki38 posts ante 60000
MasterMind19 posts ante 60000
Mr. Soprano posts ante 60000
aminerd posts ante 60000
MONKEYCASH posts ante 60000
IAmTheFirst posts ante 60000
NitsDontLie posts small blind 250000
loicki38 posts big blind 500000
Dealt to loicki38 [As Ac]
*** PRE-FLOP ***
MasterMind19 folds
Mr. Soprano folds
aminerd folds
MONKEYCASH folds
IAmTheFirst folds
NitsDontLie raises 5635519 to 6135519 and is all-in
loicki38 folds
NitsDontLie collected 7055519 from pot
*** SUMMARY ***
Total pot 7055519 | No rake
Seat 7: NitsDontLie (small blind) won 7055519


I reassured my friend, who was obviously very tilted, that it's fine and Winamax will surely compensate him properly (assuming he was 90% vs shove range or whatever). I've played on Winamax for ~6 years and they've always treated me fairly so I assumed it won't be an issue.

My friend got 4th, never had another chance at a big stack. He then emailed Winamax almost immediately, and got a response two days later that their support is overloaded because of Wseries and that they'll get back to him ASAP. 19 days later my friend still hasn't gotten a hold of them. When they finally respond, 4 days after another message, their decision is this:





This is obviously a bull**** response, but apparently this is their final stance. My friend didn't even make any crazy demands, just asked them to look into it and reimburse him fairly.

So I guess this is a hail mary to get someone to actually look into this, would appreciate posts if anyone's encountered anything similar on Winamax.


PS. This was my view on my laptop as well:




Thanks for reading.

85%* but still absurd what a dream spot meh dont think they will do anything to rectify it i hope otherwise tho, take it as equity ur allowed for being able to play winamax

Confirmed glitch, had this happen to me several times but iirc mostly when I disconnected, reconnected and thought I was sitting back in as it didn't say anything about me sitting out as well (but suddenly cards just get straight folded). Always ended up re-starting the client and then it worked again but I never contacted support.

GL with this!

How much do you and your buddy think they should pay him?

The ICM value of the additional chips he would have received, minus the times he would have lost? Obviously they can't reveal the SB's actual hand, but since he had precisely AA and was thus always at least 80%+, they could even just pay him according to whatever would've been the worst case scenario here. So basically the ICM value of adding 7M to the stack he was left with after folding x 0.8 or something. Seems fair to me?

It would be a good start just to get a hold of someone from their support, so far it took them a month for them to type the generic message in the OP.

Hello everyone,

We have looked into the matter further, and concluded that the mistake was indeed on us.

Chuck's friend will receive a fair compensation. We will get in touch with him shortly via email.

Jimmy / Winamax

Boom good on you winamax

I confirm on my friend's behalf that he just received a VERY fair and adequate compensation. Well done Winamax, this is how you treat a customer

Seems like u got super lucky and overcompensated for the sake of good publicity

Take the monies and run

I wouldn't say overcompensated, and I also didn't do ICM calcs so I could be wrong in my initial estimation. But they paid something like 25% more than I would've expected this to have cost vs a typical shoving range, not accounting for future considerations. Most likely I'm just an ICM noob.

Anyway, really well done by them

good to see

well that was unexpected




well done winamax

wow maybe it's time to seriously start looking at moving some volume to Winamax

Its major spew you havent already

Lol @ anyone who plays on Stars when Winamax exists anyway. Better schedule, better software, softer games, fair support, no rake greed bs and cheating customers.

Owait why did I say that #breadandbuttersince2010

agree on all , been showered in the UK tho

perhaps the thread title should be changed, looks way too negative for the outcome

yeah, def should change title of thread.