Anyone else not able to log in right now?

Isle of Man (Manx Telecom) is 0% according to Network Status for me.

Scheduled Server Restart
just wait 10 minutes..

Cannot log in either.

Word, thanks.

It's back on, but the Deal is gone right now..

Is this what we have to look forward to now, 3 server restarts and 2 complete server meltdowns a month ?

Just how little are you investing in to the upkeep of your site, I can't remember the last time party or 888 had to restart their servers, why is that ?

Because they have a much less people and tournaments, so they don't need a huge servers. This is a standard maintenance and they warned about it 1 day ago.

$o P$ answered me to let me know that since I was able to play during the "unexpected" resume of play on both tournaments, I would not be compensated a cent.

Not even my buy-in, which is what I was actually asking for (instead of icm calculation), which is the least they could have done.

If they had not, by mistake, resumed play on SOME tourneys, I would have had much more than my buy-ins, and given the rake I have been paying , as a supernova, this is the least they could have done.

Quite pathetic. Summer is there and lots of work these days sos have not logged in since their pathetic night of June 4th. But when I will, it will be on Party and 888.

Really a proper way to treat your customers, congratz to the PS team. This site has become amazingly awful over the last two years.

Gl on the tables.

A few years back server restarts were once in a blue moon, now we have a few a month, so that doesn't really wash.

Sup Luke

That is so sick.
Amaya are such dumbf.uc.ks at running pokerstars.
Please let us know if there is any developments in the case.

Did Stars say you were able to play or did you actually play?

If the latter, when you'd have taken many blinds of people sitting out you'd have gotten a much higher payout. So just a risk which turned out bad for you but fair game nonetheless.

This relates to what I said above regarding players getting a holding response until we complete the manual credits. I had a discussion with Support today and they're going to look for ways to make this process less painful for players. I'm glad you got a response and got sorted in the end.

I appreciate you posting about your experience - it has been helpful.

The zero communication was my fault. I was the second person woken up to deal with the issues and by the time I logged on, things were moving pretty quickly toward restoration of service. As a result of this, we're discussing ways to improve the way we communicate during site issues.

As far as natural play, I mean players who busted or lost chips as a result of the decisions they made will not be compensated. If your table had five players sitting out, you were at an overwhelming advantage to get a larger roll forward credit.

Yes, this was pointed out when the Total KO was changed to a normal KO. This format used to have a rake discount that was a legacy of when it was first introduced. They are now raked in the same way as all other MTTs.

I apologize that you're frustrated, but i stand by the statement that players who were connected and playing were at an inherent advantage.

With that said, I appreciate the feedback, and can assure you that we’re working with our developers to find ways to improve the way we handle “disaster” scenarios. The feedback you’ve all provided has been helpful.

It isn't - you've satisfied the play through requirement. If you get sent $100, you must wager $100 before being able to withdraw.

Thanks for this. I've spent a lot of time trying to improve this process and while I understand it is extremely frustrating for players to deal with, it is continually getting better for the average affected player.

They already did - further emails are required only if you feel the compensation you received is inadequate. Based on the way we did the credits, some edge cases have popped up which require a follow up email. As far as "sitting out" versus "logged in", I don't entirely disagree. In order to compensate for the scenario you mentioned (nobody sitting out at the time of the crash), we checked to see who was logged in three minutes after tournaments resumed instead of at the exact time hands were dealt.

Lastly, can you send me the email that said "finished calculations of tourney xx", via PM? Once again, a way to help improve the process during such scenarios...

I agree and I accept responsibility for the lack of communication, but the sequence of events doesn’t usually result in myself or any other poker room staff getting called within five minutes, so the solution here likely needs to be automated. This relates well to another discussion I’m having with developers, so I’ll bring it up with them.

This is not true. I've been managing the server restarts on the poker operations side for over two years. We have 10-12 scheduled server restarts each year. Today was the fifth this year.

Can we actually get back to suggesting improvements to the normal schedule that got swept aside because of SCOOP.
From memory:
1. More off peak, low deep stacked mtts both freeze outs and PKOS, $2-$11.
2. Add 3 max turbos to the schedule
3. Get rid of fast friday zooms as they are unpopular, replace with a better format. As someone suggested if you must keep them move them to Mondays which is a lot more low key day and better suited to them.
4. I believe there were numerous changes to mixed games requested.

+1

change fast friday to 3max pko zoom?

God yes plz

Sup troll

the lack of communication is really what piss players off.

there are certain space at PS client: space at the bottom of the main lobby, where poker news/promotions are broadcast; space below the tabs and above mtt schedules, where you broadcast COOP schedule of the day.

these are the space PS could have used to broadcast updates to players, whenever there is a server problem, instead of keeping people in the dark for hours.

Hi Luke, I would like to make the sound request of not making all sats for the hots of the hyper variety. It would be nice, and more playable, if one of those sats was a turbo at least.

8.80 1R1A and 11r 40k anyone?

Sigh...................... RIP

+1 RIP. It isnt more to say, just sad how a trendsetting markedleading site like Stars can drive itself that far into the abyss.

I am leaving for Vegas in couple of days, and deposited 150$ yesterday just to fire some small ones for the first time in a year. Like yeah, its just sad to see how a fantastic tournament schedule is completely ruined. Just turbos, hyper turbos, progressive knockouts, knockouts, turbo knockouts and ridicilous guarantees as long as your eye can see.

This is such BS, its not their fault they were connected, if everyone except for one was to chose to sitout at the table then you expect the remaining guy to sit out too.

If you honestly believe the outcome is fair and logical you're brain dead.

Amaya needs to suck it up and take it on the chin when they fail to provide a service that has already been paid for.

I genuinely felt sad when I read this.
RIP.
KYS amaya

It's like loosing at roulette without a 0 and then afterwards complaining the 0 should be there and the game wasn't fair. That simply isn't true, it wasn't as it's supposed to be but given the better odds it was more than fair.