Quote:
Originally Posted by PokerStars Luke
Hey everyone,
I wanted to provide an update regarding our service issues last night. First of all, I apologize for my lack of updates. Every single disruption is different in nature. In this case, I was called approximately 30 minutes after the site issues began. Upon logging in, I liaised with our developers to learn the type of issues we were experiencing and a timeline for restoring service. They informed me that service would be restored in the short term. With that in mind, we immediately began preparations to take mass actions regarding existing tournaments, mostly roll forwards.
As for specific issues:
- Players in the $10K Payday Phase 2 were manually credited roll forward credits this morning.
- Tournaments unexpectedly resumed dealing from ~19:29 to 19:47 ET. We're going to investigate how players were affected during this period and make additional credits as needed.
If you feel like the compensation you receive is inadequate or you do not receive compensation and feel you deserve to, please don't hesitate to contact Support. Again, we sincerely apologize for the inconvenience and frustration caused by this outage.
Cheers,
Luke
Hi Luke, two of the tournies I was playing resumed "unexpectedly" during 19.29 and 19.47. It so happens that I busted of both of them during the unsuspension, only for the tournies to be suspended and rolled over right after.
Has any decision been made in this respect ?
It is more than obvious than I would have played completely differently if I had known tournies were going to be rolled over litteraly 1 min after I busted out, and would have remained in the tourney. One can expect the tourney to continue once it was unsuspended.