Originally Posted by Ontario_Tory
The bigger issue, in my opinion, is that the support response you received initially showed that they (yet again) didn't read / understand the question before responding. Stuff like that makes me crazy...
Definitely +1000 on this. So ****ing boring when they reply a generic template without even understanding the question. Nothing tilts me more than that with their support, always need to mail at least 2 times about a problem.