Originally Posted by BryanS-PS
Our developers, support, and network operations teams have looked into this issue extensively, and collectively we're coming up blank. There simply aren't that many reports, and there doesn't seem to be any cause which can be narrowed down based on what little we have seen on places like TwoPlusTwo. Having said that, there was a post earlier in the "**** Official 2012 Pokerstars Regs Thread ****" which seemed to indicate a solution for players, and also that the problem may be related to Table Ninja. Here's the post...
"Yeah. I think what it was doing was it was monitoring TN because of it's interaction with Stars (could be dodgy if you have a program you don't know about that's interacting with another program I guess). Somewhere in the settings of the Windows security thing there's an option to exclude applications, so I went in there, disabled scanning of TN and it worked. I guess the quickest way to find out whether this is your problem is just to disable all security/antivirus for 5 mins while playing and see if it solves your problem."
For those who are lagging, are you also using Table Ninja or other third-party software programs which interact with the PokerStars client and which might be triggering the above reaction from AV software? If any of the posters reading this fit the model described above, would you try the solution mentioned above and report back as to whether or not it's worked?
I think there may be some merit to what you are saying here but this is still an issue of some significance.
Before the update containing pre late reg payouts and shiny final tables, I personally had no lag issues whatsoever and this was running Kaspersky, Skype HEM2 etc etc, three big drainers of CPU usage. POST that update there was an IMMEDIATE difference when running stars software. The only way I could play more than 4 tables smoothly with other programs running was to disable my kaspersky anti-virus even though it's CPU usage is the same as stars.
This solved the problem for the majority of February until about five days ago when the lag started coming back despite not running anything except stars and HEM2 with kaspersky turned OFF.
Evidently there are two things we can glean from this.
1) Turning off Anti-virus seems to (in general) measurably improve lag issues.
2) The lag issue seems to have a specific start time. I posted in MTT discussion thread the day after it started happening and several people requoted the same issue (this was immediately after the update described above)
Just thought breaking it down a bit may be useful for your software developers