My refund was for the $11 1000-seat gtd satellite to today's Sunday 7 Mil. I sent a support ticket email from the PS client while the tourney was doing its thing.
It sends to
support@pokerstars.com so that's who you want to e-mail your refund request to.
I got this in response:
Quote:
Hello,
Thank you for contacting PokerStars.
PokerStars has recently experienced some technical difficulties on the site.
However, these issues have been resolved now and normal play has resumed.
We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:
"REFUND: T#_________, $X+Y, User ID"
Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.
For example, "REFUND: T#123456780, $20 + 2, KidJoker"
For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:
T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.
If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature. From the PokerStars Lobby screen,
select:
'Requests -> Playing History Audit...'
Please also be aware that your refund request may take a few days to be
processed.
We appreciate your patience and understanding.
Regards,
Bianca
PokerStars Support Team
So I sent an email to
support@pokerstars.com with subject line "REFUND: T#709070101, $10+$1, (my username)" and in the message body I explained the terrible situation of that tourney, that I know they must be swamped with damage control, but that a refund is only fair.
I also attached my hand history file (of all 8 hands I got to see!!!) to make their life a bit easier (if that actually helps).
Bing bang boom, quick and simple refund granted. I wish I could've had a fair chance at actually playing the S7M but **** happens, and they dealt with it well enough.