Please Fix the Lag Stars - Page 41 - MTT Poker Strategy - Multi Table Tournament Poker Forum

The result doesnt even matter, if they tell me I played some theres going to be a **** storm. I didnt pay for a tourney where the blinds are upped every hand no matter if I got some play out of it or not.

^ what this nit said.

Quote

03-03-2013 , 04:59 PM

#1003

Gildo

grinder

Join Date: Jun 2011 Posts: 439

someone allready got reply from stars for the 11$sat refund?

Quote

03-03-2013 , 05:00 PM

#1004

thester

stranger

Join Date: Jan 2009 Posts: 4

Quote:

Originally Posted by Gildo

someone allready got reply from stars for the 11$sat refund?

Quote:

Hello,

Thank you for contacting PokerStars.

PokerStars has recently experienced some technical difficulties on the site.
However, these issues have been resolved now and normal play has resumed.

We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.

If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature. From the PokerStars Lobby screen,
select:

'Requests -> Playing History Audit...'

Please also be aware that your refund request may take a few days to be
processed.

We appreciate your patience and understanding.

Best Regards,

Melania
PokerStars Support Team

Quote

03-03-2013 , 05:04 PM

#1005

Yakmelk

Carpal \'Tunnel

Join Date: Jun 2009 Posts: 14,109

could anyone paste the tournament ID here ? cant find it in the lobby anymore

Quote

03-03-2013 , 05:05 PM

#1006

getmeoffcompletely

old hand

Join Date: Aug 2012 Posts: 1,670

Yeah I got the exact same email

Unbelievable. Out of 40 minutes of "play" there were only 6 hands dealt and they pull this ****.

Quote

03-03-2013 , 05:06 PM

#1007

SoC

newbie

Join Date: Mar 2012 Posts: 16

709070101 is the T ID

Quote

03-03-2013 , 05:08 PM

#1008

getmeoffcompletely

old hand

Join Date: Aug 2012 Posts: 1,670

From what I understand they will only refund if you actually lost chips because of blinds or antes.

But most of us didn't lose anything, just didn't have the opportunity to play until the blinds got so high the starting stack was only 5 blinds.

Quote

03-03-2013 , 05:25 PM

#1009

Yakmelk

Carpal \'Tunnel

Join Date: Jun 2009 Posts: 14,109

Quote:

Originally Posted by getmeoffcompletely

nobody really got 'blinded out' right ? Its about the promise of a tournament with a specific setup where they change the setup/tournament. If I knew I would have 10bbs after 2 hands I might have not registered.

Quote

03-03-2013 , 05:39 PM

#1010

set4vegas

old hand

Join Date: Jun 2011 Posts: 1,634

Materially
> affected" means you missed a considerable number of hands and
> lost a
> significant portion of your chip stack due to blinds and antes.

cool definition of materially, how about

Materially = losing EV in the tournament by playing 1 hand before the level 75/150,

from their definition yeah i missed a considerable number of hands and lost a significant advantage to build a chip stack

how the hell can people lose blinds and antes when the tournament is frozen....LOL

Last edited by set4vegas; 03-03-2013 at 05:48 PM. Reason: sure their happy with they still made 34k odd rake off that though

Quote

03-03-2013 , 06:14 PM

#1011

eh777

banned

Join Date: Sep 2009 Posts: 1,746

There's no way they'll get away with not refunding people, we signed up for a tournament with a starting stack and blind levels specified, what happened was we missed entire blind levels that were promised.

Quote

03-03-2013 , 07:32 PM

#1012

sandman369

adept

Join Date: Dec 2009 Posts: 699

I got my refund.

Quote

03-03-2013 , 08:12 PM

#1013

DannyManny87

enthusiast

Join Date: Dec 2012 Posts: 64

I got my refund as well, no problems

Quote

03-03-2013 , 09:13 PM

#1014

eh777

banned

Join Date: Sep 2009 Posts: 1,746

For which tourney guys?

Quote

03-03-2013 , 09:41 PM

#1015

SSKS

old hand

Join Date: Oct 2012 Posts: 1,468

what' is the email i am suppose to mail too?

Quote

03-03-2013 , 10:32 PM

#1016

sandman369

adept

Join Date: Dec 2009 Posts: 699

My refund was for the $11 1000-seat gtd satellite to today's Sunday 7 Mil. I sent a support ticket email from the PS client while the tourney was doing its thing.

It sends to support@pokerstars.com so that's who you want to e-mail your refund request to.
I got this in response:

Quote:

So I sent an email to support@pokerstars.com with subject line "REFUND: T#709070101, $10+$1, (my username)" and in the message body I explained the terrible situation of that tourney, that I know they must be swamped with damage control, but that a refund is only fair.
I also attached my hand history file (of all 8 hands I got to see!!!) to make their life a bit easier (if that actually helps).

Bing bang boom, quick and simple refund granted. I wish I could've had a fair chance at actually playing the S7M but **** happens, and they dealt with it well enough.

Quote

03-03-2013 , 10:41 PM

#1017

set4vegas

old hand

Join Date: Jun 2011 Posts: 1,634

so by dealing with it fair enough you mean refunding players who bother to send an email,

dealing with it "fair enough" would be sending an email to every player in that tournament and refunding everyone

if that was the sunday storm and everyone came back with 5k stacks at 250/500 im sure the approach would be alot different and also the uproar would be more from the community

the fact it was a sattelite is irrelevant it had a big as prize pool as most sunday storms do

Quote

03-03-2013 , 11:00 PM

#1018

IvanB

newbie

Join Date: Nov 2011 Posts: 44

Quote:

Originally Posted by set4vegas

There is huge diff between that happening to sunday storm and this sat.
Stars don't want to make 1000+ seats added to sunday million for free, as as it makes it's huge overlay tourney then. So i doubt they ever refund anyone not sending mail. Caring for recs (who won't send mails and find ID of tourney etc etc etc.) means caring for their rake.

Quote

03-03-2013 , 11:45 PM

#1019

SSKS

old hand

Join Date: Oct 2012 Posts: 1,468

Quote:

>Hello pokerstars support, there was an inconvenient error at the
>sunday million 1000seats guarantee satellite this morning. The
>tournament froze for half an hour which I was only able to see a
>few hands while the blinds were quickly rising and i was unable
>to play anything, thus blinding myself. The antes were high
>since it is an ante tournament and i was partially anted away as
>well.
>Thank you,

refunded!!!

Quote

03-04-2013 , 06:11 AM

#1020

Matt Crocker

old hand

Join Date: Nov 2004 Posts: 1,337

Quote:

Thank you for your email and patience whilst we reviewed your refund request.

We have completed the review and credited your account with the amount of the tournament buy-in ($11 for T#709070101). Please be aware that this is a credit at PokerStars expense, as your original buy-in was distributed as a part of the tournament prize pool.

Unfortunately we cannot grant you a refund for T#709010003.

In order to keep the blinds stable whilst we worked on resolving these issues, we paused the Sunday Storm and the Sunday Million. As such, all players were affected equally by these issues and we are unable to offer any refunds.

I only emailed 5 minutes ago. They're indiscriminately offering refunds for the satellite but not for the SS/SM.

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