.


yesterday was by the worst day ever i experienced, lagwise

numerous timeouts and countless unintentionally folded premiums

it even went so far that i busted micros/lowstakes on purpose so that the lag was less painfull... (played 24 .com tables at peak)
(all other sites where fine obv)

and yeah the lag reached its climax every 15mins when new tourneys popped up

Yeah Sunday was pretty bad overall. Like every 30mins would get pretty bad lag. Most noticeable was definitely when the storm started

Noticed a bit of lag yesterday, nothing special for Sunday today I had 1 lag that was ~ 1 minute long, drained a few time banks.

Funnily (or not) enough, this.

Interesting. I had terrible lag the day of the server restart and TERRIBLE lag when the storm started. But other than that. All of Sunday was fine and yesterday was completely lag clear. I haven't tried running stars without kaspersky turned off yet but unlike LO i don't consta stream porn so I doubt I'll have to much malware (dirty old fecker )

Assume you prob know this by now, but they are asking for log files via PM, so i guess they are doing something at least.

PokerStars Hand #77132309735: Tournament #530532404, $10.00+$2.50+$1.00 USD Hold'em No Limit - Level IV (30/60) - 2012/03/13 20:12:36 CET [2012/03/13 15:12:36 ET]
Table '530532404 87' 9-max Seat #7 is the button
Seat 1: SuCcEeD1337 (3364 in chips)
Seat 2: krita2 (2885 in chips)
Seat 3: bjsmith2010 (2820 in chips)
Seat 4: YouKnwMyName (2580 in chips)
Seat 5: dandyhop19 (2647 in chips)
Seat 6: cJIoH1991 (5290 in chips)
Seat 7: NicolasdeC (2915 in chips)
Seat 8: gamuro (2905 in chips)
Seat 9: scoobyg666 (3163 in chips)
gamuro: posts small blind 30
scoobyg666: posts big blind 60
*** HOLE CARDS ***
Dealt to SuCcEeD1337 [Kd Kc]
SuCcEeD1337 has timed out
SuCcEeD1337: folds
SuCcEeD1337 is sitting out

I just can`t take it anymore.

It seems to lag more with the new novagreentheme, not sure though

Nah, now Icant play anymore gg stars.

And once again 500$ gone because I can`t click a ****in single button

Lagging like a **** today. Any time I try and get over 10 tables its completely unmanageable.

I just made a video for proof, I play on .com .fr and ongame. Fr and ongame working totally fine and .com is frozen for the last 10 minutes or so.

What's that thing about the definition of insanity...

I truly feel for you guys even though I cant play at all. That would be the absolute worst.

Equally frustrating is the fact that Stars Technical Support seems to be run by monkeys with no reading comprehension. It seems that they do not read the emails, but instead, in any case in which the word "lag" is mentioned, reply with a generic response. I bought a cable so that I do not need to connect wirelessly and then sent them my new NS report, hoping that they could interpret for me, telling me whether the connection is better than before.

Here is their response:

Hello,

Thank you for your email with the requested file.

We are sorry for the problem you have experienced and we
apologise for any inconvenience caused by parallel replies to
your query on regards to this subject.

At this point, our Poker Room Team is on top of the situation and
investigating with our programming team about the incidents
surrounding your report.

I have reviewed once again the recent email history and forwarded
to our refund box your refund request since end of february. I am
sure they will get back to you as soon as possible.

To help you to get your connection stabilized, at this stage I
can advice to avoid using any wireless connection. Wireless
connection does not meet the requirements to play on PokerStars.
We do not recommend players use Wireless connections.

Unfortunately disconnects may be common when using a wireless
connection which frequently suffers small packet losses.

However, as said here above, we have given high priority to the
connection issue you have so kindly described to us and hopefully
this should be solved soon.

Whenever this happens again, if you have been materially affected
in a tournament and feel you are entitled to a refund of the
buy-in, please send us an email with the following details:

1. Time and date of the tournament
2. Type of the tournament
3. tournament ID or name of it

If you do not know the Tournament ID, you can find it in the
PokerStars software using the playing audit feature. From the
PokerStars Lobby screen, select:

'Requests -> Playing History Audit...'

Thank you for your understanding in this matter. If there is
anything else we can help you with please let us know. We will be
more than happy to assist you.

Kind regards,

Massimiliano Ri
PokerStars Technical Specialist

---
We are poker!

They reply to me without any info on the NS report, instead writing as if I asked for a refund request. They actually recommend that I use a cable connection (not wireless), when I have just sent them an email with an NS report from a cable connection! Needless to say, this kind of fruitless correspondance has been the standard with stars as of late. I play on .BE FWIW.

This is such a joke.

Fk U Massimiliano Ri

Maybe Bryan got on Massimiliano's case on my behalf. Shortly after my post, I received the following email:

Hello,

Thank you for your email and apologies if my reply was out of
scope.

However I wanted to assure you that we are looking into this
issue.

If you are interested on how to read a network status report,
please allow us a moment to break down that report. I hope this
is not turning too technical, but unfortunately it will make this
reply longer then I wish I could write.

The set of traces listed below are ran to Australia, Cambridge
(UK), US West and East coasts, (US) Manx Telecom (IOM), and the
Pokerstars.com Website (IOM). With the exception of the
PokerStars website, none of the other servers belong to
PokerStars nor are they related to your connection to our
servers. We use these sites to test your overall connection and
path of data communication. We have only included small snippets
of each trace and you may review the file you sent to review the
entire path.

Host 210.247.216.161
[210.247.216.161], Pings=8 , Quality=100 , Lost=0
1 --- [ 192.168.1.1], Pings=9 , Quality=100 , Lost=0
2 --- [ 91.176.181.1], Pings=9 , Quality=100 , Lost=0
3 --- [ 91.183.241.86], Pings=2 , Quality=0 , Lost=4
4 --- Error - Status 6 , Lost=6
5 --- [ 212.3.238.105], Pings=7 , Quality=100 , Lost=0

Host 67.195.160.76
[ 67.195.160.76], Pings=8 , Quality=100 , Lost=0
1 --- [ 192.168.1.1], Pings=9 , Quality=100 , Lost=0
2 --- [ 91.176.181.1], Pings=9 , Quality=100 , Lost=0
3 --- [ 91.183.241.86], Pings=2 , Quality=0 , Lost=4
4 --- Error - Status 6 , Lost=6
5 --- [ 80.84.20.162], Pings=8 , Quality=100 , Lost=0

Host 128.112.132.86
[ 128.112.132.86], Pings=8 , Quality=100 , Lost=0
1 --- [ 192.168.1.1], Pings=9 , Quality=100 , Lost=0
2 --- [ 91.176.181.1], Pings=9 , Quality=100 , Lost=0
3 --- [ 91.183.241.86], Pings=2 , Quality=0 , Lost=4
4 --- Error - Status 6 , Lost=6
5 --- [ 212.3.238.105], Pings=8 , Quality=100 , Lost=0

Host 169.232.55.224
[ 169.232.55.224], Pings=8 , Quality=100 , Lost=0
1 --- [ 192.168.1.1], Pings=9 , Quality=100 , Lost=0
2 --- [ 91.176.181.1], Pings=9 , Quality=100 , Lost=0
3 --- [ 91.183.241.86], Pings=2 , Quality=0 , Lost=4
4 --- Error - Status 6 , Lost=6
5 --- [ 80.84.20.210], Pings=7 , Quality=100 , Lost=0

Host 80.65.254.253
[ 80.65.254.253], Pings=8 , Quality=100 , Lost=0
1 --- [ 192.168.1.1], Pings=9 , Quality=100 , Lost=0
2 --- [ 91.176.181.1], Pings=9 , Quality=100 , Lost=0
3 --- [ 91.183.241.86], Pings=2 , Quality=0 , Lost=4
4 --- Error - Status 6 , Lost=6
5 --- [ 80.84.20.174], Pings=8 , Quality=100 , Lost=0

Host 77.87.181.63
[ 77.87.181.63], Pings=8 , Quality=100 , Lost=0
1 --- [ 192.168.1.1], Pings=9 , Quality=100 , Lost=0
2 --- [ 91.176.181.1], Pings=8 , Quality=100 , Lost=0
3 --- [ 91.183.241.86], Pings=2 , Quality=0 , Lost=4
4 --- Error - Status 6 , Lost=6
5 --- [ 80.84.20.162], Pings=7 , Quality=100 , Lost=0

As you can see the traces fail starting at hop # 4 for all sites
traced.

First, it is important to understand how the Internet works. When
data flows from your computer to a remote site and vice versa, it
is "routed", hence the use of routers throughout the Internet.
Each router will have several connections and when it receives
data it will choose where to send that data based upon what it
knows. Each router only knows how to reach a few specific IP
addresses, and has a "default gateway" for everyone else. Data
will hop through many routers, from 8 to 30 or more on its
journey.

The complexities of routing tables are beyond the scope of what
we can explain in a short description, but there are a few basic
truisms that are easy to explain:

1. Data from you to our server does not necessarily take the same
path as data from our server back to you.
2. Today's data may not take the same path to reach its
destination as yesterday's identical connection. Routing tables
change dynamically depending on many factors.
3. Data from you to a server in a particular city may take a
completely different route than data to another server in that
same city, it depends on which ISPs the two servers use.

In short, this all boils down to one single, immutable fact: The
Internet is inherently less reliable than any other utility such
as a phone company, electric company, etc. Outages happen
somewhere on the Internet each and every minute as routers are
shut down, restarted, and fail. Data is routed around such
outages as best it can be, but sometimes this takes time.

The NSR demonstrates there was a routing issue, outside our
control, that caused your data to be sent through a poor
connection. This affected PokerStars, located in the United
Kingdom, and other sites around the world. But may not have
affected other sites who might locate their servers elsewhere
such as Gibraltar or Kahnawake, Quebec. That is why that
particular routing anomaly affected PokerStars but not others.

Can this happen to others? Absolutely! It can, and it does. Our
servers used to be located in Kahnawake, Quebec, and this
happened to our customers there as well. It also happens to other
poker sites located around the world. That is the nature of the
Internet, as explained above.

So, will it happen again? We are sad to say, yes it will. It will
happen to you again at some point, no matter where you choose to
play. Any site that guarantees you 100% uninterrupted access is
providing false information. In the Internet industry, there is a
"slang phrase" used by network administrators called "five
nines". It means that a respectable goal is uptime of 99.999% of
the time. We are pleased to say that, aside from a monthly
scheduled downtime for the deployment of new versions of the
PokerStars server, we indeed exceed "five nines" uptime for our
own internal network.

It is important to remember, however, that even if a site manages
their own "five nines" for their hardware and connection to the
Internet, the customers are at the mercy of the uptime of every
single router along the way from the customer to the server. As
mentioned above, that can be 30 or more routers, some of whom
will have monstrously poorer track records. It can also be a
different set of routers depending on overall traffic shaping
anywhere along the path from you to the server. PokerStars has
absolutely no control over those networks, though we have spent a
great deal of time and money researching the up-times and
stability of our own ISP providers to minimize "out of network"
down time.

In the end, the simple truth is that no site, not even PokerStars
can assume responsibility for the stability of every router in
the world. Outages are going to happen, a small few in our own
network but the vast majority outside our control. The same is
true of other sites. We can and do assume responsibility for our
own network, but most disconnects from games are caused by
factors beyond our or any site's control.

I hope I have cleared all your doubts. Thank you for your
understanding and we look forward to assisting you further.

Kind regards,

Massimiliano Ri
PokerStars Technical Specialist

---
We are poker!

I understand that the internet is not 100% stable all of the time. I also understand that there may be issues outside of my own control (and that of stars) which may cause disconnections. However, these disconnections are supposed to be the exception, not the standard. Stop trying to pass this off as something only an omnipotent intelligence can control.

PS. "We are poker" is tilting.

Looking for a free videoconverter avi to w/e is the best. Any suggestions?

Well I decided to let this be for a while, seems like nothing positive has happened, as expected. Think it's about time for me to get all up in this thread again.

yeah that'll show em

Hey LostOstrich



Fk U

We are (unreliable) poker!

hahaha

<3 you guys