Hello again. Unfortunately I bring bad news. The day is different but the problem is still the same on Winamax Poker. I’ve had enough, NOW.
Please look at this video https://www.youtube.com/watch?v=sUrPTEQ3Sck (I made some cuts, but I put the clock on the screen) Eventually I busted without seeing the board I have to admit I was a big underdog in that hand but I still had chance to win. Btw, that is not the point!
Eventually, a half hour later, the disconnections of the tournaments left (I was also enrolled in a freeroll) became quite constant and was not able to play a single hand.
I can accept to lose one, two, 10, 10000 tournaments PLAYING POKER, but in that way this is UNACCEPTABLE.

I sent an email to the support. Now, I want to see what excuse they give me

How come your location on Youtube says Italy?

I set myself that location. Videos and people in that country are awesome! You can have a lot more fun there

I highly recommend you, if you understand Italian or you wanna have more fun, to set the same location as well (both virtually and in real life )

You won't regret it, I promise


Sorry for the OT.

You can set these values as high as you wish. I believe even 99,999,999 is possible.

Hello again Johnnyallin,

Sorry to hear you are still experiencing connection issues.

As you seem to be experiencing these problems frequently, I strongly advise that you ensure your internet connection is adequate. Judging from your video it appears as though your connection is pretty unstable throughout the video and you are losing connection to all three tables at one time or another (correct me if I am wrong).

This could be caused by any number of things from your bandwidth to your RAM (each table open will be a certain strain on your resources).

I will go ahead and check into this with support to try and get a full picture of how you were affected.

Understand that I am simply unable to refund you with anything based on several missed hands in a 15 minute period (as indicated by your video).

I will get back to you as soon as I have more information.

Passionate player or casual gamer, Winamax invites you to take part in the #Winamax4Gamers challenge. Qualify for the Super Finale and win your Xbox One games console with a copy of FIFA14 to boot! Is there a better way to prepare for the upcoming World Cup?

Four #Winamax4Gamers qualification tournaments will run which are open to all, with a Super Finale reserved for just those who qualify. The winner of the Super Finale will take home an Xbox One and the game FIFA14:

• Winner of the Super Finale: Xbox One Console (black) + FIFA 14
• 2nd: €100 ticket
• 3rd: €50 ticket
• 4th to 6th: €30 ticket
• 7th to 9th: €20 ticket
• 10th to 18th: €10 ticket
• 19th to 36th: €5 ticket

- How to qualify for the Super Finale -

Every Monday, from February 17th to March 10th 2014 at 21:00 CET, the top 9 players in the tournament #Winamax4Gamers will qualify for the Super Finale and earn chips depending on their ranking:

1. 10,000 chips
2. 8,000 chips
3. 6,000 chips
4. 4,000 chips
5. 3,000 chips
6. 2,500 chips
7. 2,000 chips
8. 1,500 chips
9. 1,250 chips

- How to take part -

To take part in the “#Winamax4Gamers” challenge:

• If you do not already have one, create a Winamax account.
• Log in to the Winamax Poker software.
• Go to the “Tournament” lobby and select “Communities” from the tournament type filter.
• Select the “#Winamax4Gamers” tournament and click on the “Register” button.
• Enter the tournament password
• Confirm your password in the pop-up window.
• Play the tournament every Monday night!

- Tournament structure -

• Full-ring (9 player tables) No Limit Hold'em
• Buy-in: €2 (freeze-out).
• Starting stack: 3,000 chips with 8 minute levels.
• The Super Finale is reserved for qualified players only. Each finalist begins the tournament with a different chip stack, based on their performances in the qualification tournaments.

If you have any questions, please feel free to ask :-)

Good luck everyone!

I can't confirm you are right neither! Since I stopped playing cash game (cause I went broke )

During the week I had no problems playing 4 tables tournaments. The problem arose on Sunday when I think your software may not withstand high traffic. In fact, I only had problems on Sundays.


I have to quote myself on the message I sent to the support:

I do not become Bill Gates with this money, neither you I suppose, but it is not about money, you know. I love playing poker. Poker is a social game. When I play poker I feel happy, even when some bad beats knock me out of the tournament (well in that case not so happy) but the point I want to make is that when the things are run smoothly, you will NEVER see me making a complaint. NEVER!


At this point you can keep the money. It looks like to Winamax money is more important than customer satisfaction.

I asked for the closure of my account.

The poker community can draw its logical conclusion about this episode.

Good luck.

I honestly sympathise with your situation, truly, but you have to understand that we cannot refund every player that is disconnected from a tournament without at least looking at the hand histories and the tournament logs to see whether the problem stems from our network or not.

If we can see that a disconnection has been caused by us, we will without hesitation refund any player affected.

I would like to make it clear that players who suffer connectivity issues on a regular basis such as yourself are a very small minority.

At this time I have not yet had the chance to go and check things out with support but I sincerely hope you will allow me some time to investigate before making such a decision.

Hi Johnnyallin,

After looking at your case in detail with support we remain sure that our network is not at fault for your connection issues.

Based on your hand histories (and your video) we can see that you suffer intermittent disconnections for a time before completely losing your connection later on in your session.

Our systems do not show any server incidents which would have caused your connection issues.

It appears as though you are experiencing internet delays which in turn can cause you to time-out from tables and lose your connection, requiring you to reconnect to the table in question.

This seems to be happening frequently to you.

As we have stated in the email sent to you from support, we strongly advise you to contact your internet service provider and verify the reason for your internet delays. It is also possible that these problems could be caused by poor WiFi signal (if you use wireless internet).

The other players at your tables in these tournaments suffered no such difficulties making it highly unlikely the issue originates from our servers.

I'm sorry, however again, I am unable to offer you a refund for your tournaments based on the evidence at hand.

Thank you for your understanding.

Is there any way of bulk writing notes to my account then? On PS i can edit the note file with all the information i'd like to see on my notes, is there any way to do this here?

Hi Jay,

You can edit your notes directly from the software.

Log in and go to Tools > Notes.

From there you can select a player and update your notes in any way you wish.

when You gonna fix it?

Hi bushi ur,

Sorry to hear that you're still having trouble with this. Can you tell me which version of the software you are using please?

Version 2.13.0 (1392643574)

Hi bushi,

This is very strange. There really shouldn't be any reason for this option to not function correctly.

Can you also tell me your table name (via private message) so I can check this out with support please?

Hello everyone,

A quick reminder that #Winamax4Gamers continues tonight with the second qualification round starting at 21:00 CET.

Finish in the top 9 to earn chips for the final where there is an Xbox One with FIFA14 as the top prize!

Click here to grab your password.

Full information here.

Good luck everyone!

Hi,

my nick is bushi ur, no secret
also here is a screenshot

http://pasteboard.co/VCTnGaW.png

when I press F1 here I have to select action every time
when I click fold button here also happens the same.
So when it is free to check, it should check
'fold or check' hotkey never checks.

I can't play like this...

Hello again,

After asking around, it appears as though this hotkey is not working properly.

Thanks for bringing this to our attention. Hopefully this should be corrected soon, however I can't specify when.

For the time being you will have to use F2 in order to check.

Sorry for the delay in getting an answer to you!


Aside from that, you may be interested in the latest improvement to our software which makes multi-tabling as easy as pie (I'm guessing that you're a multi-tabler). Check it out here.

Big surprise, S&G registering is out AGAIN.. After you guys ****ed me over with the whole disconnecting thing which cost me alot of money, this is problem #321. There hasn't been a day of poker on Winamax without bugs.

So for the second time in a row millionth hand drops at heads up table where one of the guys has made 0 milles and gets nothing?

I suspect your promo is getting abused by two guys auto folding just to make sure they change hands fast.

I'm pretty sure that's gonna happen in the billionth hand too so please Winamax take care of abusers before it's about to be dealt. Take a look at how Pokerstars managed similar problem when one of their billionth hands promos was abused this way - if I remember correctly they removed heads up tables from the promo.

Hi NoFoldPlease,

Sorry to hear about this, could you please specify what you mean when you say that S&G registering is out? To look into this I could do with knowing exactly what your problem is.

Hello Shanagian,

Thanks for bringing this to our attention, we are looking into it.

Hello again,

Our Jackpots are calculated according to the amount of rake generated at the table at which the hand falls and we do not guarantee a minimum Jackpot. Therefore a player that fast folds every hand does not generate rake and will win a Jackpot of €0.

We have however guaranteed at least €100,000 to be paid out in this promotion. If this amount is not reached by the time the Billionth hand is played, then the Jackpots will continue to be awarded until we have paid it out in full.

Well if a player has not paid a single cent in rake at heads up table raises some suspicions.

My guess is it is one player that has played some on this table(generated rake) and decided to camp on it to wait until it's time for the promotion and the other - his friend that joins to help him auto fold so they get hands fast.

And I follow when bonus hands drop - of the ones I've seen only twice one player had 0 winnings and both times it was on a HU table at a millionth hand(where there is bigger prize and more incentive to abuse).

Hello again,

The hand histories have been checked and I can assure you that this is simply not the case.

If you check out our Billionth website page you can view the bonuses won by clicking on the prize amount in the table. You will see that there have actually been a large number of players who have won a Jackpot of €0 due to having paid no rake at that table, and they have not been at all types of table.

I hope this clears up any concerns you may have had.

So one of the guys got 30k € in billionth hand, the other got 0 (and I mean zero, nothing, nada).

This promo doesn't seem well thought through lol.

Hi Shanagian,

This promotion was structured to try and prevent players from earning a Jackpot without playing (sitting out at many tables etc).

The player who earned a Jackpot of €0 for the Billionth hand had only been present for 7 hands while the winner had been playing someone else for an extended period of time beforehand. If this other player had not left the table at that time and stuck around for a few more hands, there would have been a much larger Jackpot paid out.