Quote:
Originally Posted by DanteA
Everyone else lags on every table?
Quote:
Originally Posted by anuj22
no lag other than 00,30,45th min lag
Quote:
Originally Posted by buffyslayer1
Yep exactly this
Update on the investigation into reports of lag during the Sunday Majors:
First, we apologize for the disruption this is causing those players who are experiencing the problem. Second, it is a top priority for the developers and has a high level of visibility with management. So we know it is happening to a number of players, and we are urgently working on finding the source so we can resolve and eliminate it.
We are looking at
everything: the servers, the client software, the database, networking issues, log files, etc. Your reports on the forum and through support are helpful, as are the log files you send. Thank you for your comments and logs.
At this point the team has a lead on a possible source, they are running tests in our QA lab but as yet we don’t have anything definitive that I can report. It will be most helpful to receive more log files from this coming Sunday with the debug modifier (see below for details).
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Quote:
Originally Posted by anuj22
Are you guys facing lag only at 00,15,30,45th min or throughout the whole tourney?
Quote:
Originally Posted by LostOstrich
I mean, this is blindingly obvious every 15 mins and happens to absolutely everyone, right? Is there anyone anywhere who doesn't experience lag every 15 mins every Sunday?
Quote:
Originally Posted by mashxx
I'm grinding heavily also 180/45mans and those seem unaffected when lag hits, just the mtts both on .eu and .fr
Quote:
Originally Posted by Like2Limp
Yep, 15/30/45 lag and nothing else. Luckily I wasn't heavily affected with the cards I had unlike previous weeks but it's still a joke regardless.
Based on the aggregate reports from players (both on the forum and through Support) as well as on our own monitoring and analysis of servers, game play and network, we can say that the problem is not experienced by everyone, it does not occur on all tournaments and it doesn't appear to be constant throughout the tournaments in which it does occur (the majority of reports indicate something happening at the quarter-hour intervals).
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Quote:
Originally Posted by anuj22
For coming Sundays make sure all the mtts get their timebank doubled until the source of the lag is found
Several players suggested this and it was discussed and considered by the Poker Room Management team. In the end, the team decided against increasing timebanks to compensate for the lag because of the additional disruption it will cause players who are not experiencing it, and the fact that the lag is mostly experienced during seating and shortly thereafter.
We recommend that players concerned about the lag register 3-4 minutes after tournaments begin.
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We are asking for more log files with debug on
The investigating team received a few log files from last Sunday. They were helpful, but we would like to get as many more as we can.
There are two important differences this time:
First, the "Message Trace" value should be increased from "1" to "10". (Last time our instructions asked for 1, so this is an edit to that).
Second, after editing the user.ini file, you have to close the client and restart it. A couple of players didn't do that so the Debug lines didn't affect the log files they sent. This was my fault for not specifically asking for a restart in the instructions, and for that I apologize.
So, here are the new instructions for players to modify their user.ini files to collect some performance stats and submit logs collected during the upcoming Sunday major tournaments:
Open Windows client
Help -> Open My Settings folder
Open “user.ini” with Notepad
Add the following lines at the end of the file:
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[Debug]
MessageTrace=10
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Save and close user.ini file.
Close the poker client and restart it.
Then play the Sunday tournaments as usual and, if you experience lag effects again, please send your log files to Support. Please do this shortly after the affected-tournament play concludes. (If you wait a few days before sending logs and play other tournaments or games, then the pertinent information from the affected tournaments might be overwritten with data from later play).
Go to Help > Log Files, add a note to say "LAG DURING SUNDAY MAJORS" and describe the nature of the lag as you experienced it, then click Send Log Files.
Again, we are hoping that this extra measure of diagnostics will help us identify the source of the problem.
Many, many thanks to those players willing to take the extra steps to help us, and apologies to all that this is taking so long to resolve. We know how frustrating this is for all affected players, and we are doing our best to resolve it.
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