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Old 06-10-2009, 03:09 PM   #1
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Awesome Stars Support response re Synchro Breaks

Hello Maz,

Thank you for playing at PokerStars and taking the time to write a witty,
yet to the point email. I have passed your email around to several of my
colleagues and we are in agreement that Dean PokerStars xxxx does have a
nice ring to it.

If you raise Dean with the same sense of humor yet subtle purpose you
demonstrate in your email, I am convinced that Dean will grow into a well
rounded master manipulator, yet in an ever so gentle non threatening way.

As I read your email, I made note that perhaps using some of your MTT's
winnings and installing a downstairs toilet would be a grand solution.
But, after forwarding your email to the highest man on the PokerStars
ladder, I realized he had a much better solution. We hope to offer
products in the FPP Store that will assist you in your current dilemma of
needlessly surrendering those aces.

However with that said, because you asked so nicely and because we have
indeed been flooded with requests (can't these players just buy buckets!)
We will look into synching breaks for our tournaments. This however, will
probably not happen before Dean's arrival, and might not even happen
before he speaks his first sentence of 'Mama is a balla', but, you most
certainly have gotten our attention.

We wish you, Dean and the rest of your family all the best and much joy in
the upcoming months. Would you like us to start working on sleep aides in
the FPP Store as well :?)

Still chuckling over your correspondence,

Joan H.
PokerStars Poker Room Management/Player Advocate


Quote:
Originally Posted by homicidalbrunette View Post
Oh Hai

Apparently Stars' Support are the best in the business, so I thought I'd drop you a line as there's something that's really bugging me.

According to my PT3 database, I've folded AA preflop a total of 9 times since May 1st. Obviously this is 9 times more than optimum, and it's entirely down to my bladder. I'm 7 1/2 months pregnant you see, and I need to go to the toilet an average of once every 45 minutes. I play MTTs, often as many as 8 at a time because I'm so balla, so obviously I have to time my toilet dashes as best I can. As the PT3 stats show, I'm occasionally mucking big hands as I waddle up and down the stairs.

Full Tilt (sorry for swearing) recently introduced synchronised breaks. I won't explain the concept as I'm sure you're all fully aware of this and receive several hundred emails a day from disgruntled MTT grinders who want you to do the same. I just hope that amongst all the angry demands from people who live on Red Bull and amphetamines, this simple request from a budding mum-to-be may strike a chord.

If the sympathy vote doesn't work, how about bribery? I've still not picked a middle name for the little guy in my tummy yet, and Dean Pokerstars surname deleted has a nice ring to it.

Love and kisses

Maz (aka madmaz74)
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Old 06-10-2009, 03:12 PM   #2
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Re: Awesome Stars Support response re Synchro Breaks

delete the surname in stars' email also
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Old 06-10-2009, 03:14 PM   #3
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Re: Awesome Stars Support response re Synchro Breaks

Quote:
Originally Posted by nutshot2 View Post
delete the surname in stars' email also
ty
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Old 06-10-2009, 03:33 PM   #4
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Re: Awesome Stars Support response re Synchro Breaks

Quality correspondence both ways. I also chuckled.

I don't see why it would take so long though for them to implement this, then again I'm not a computer person... just push a couple buttons and bingo synched breaks right?
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Old 06-10-2009, 03:50 PM   #5
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Re: Awesome Stars Support response re Synchro Breaks

well done both ways
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Old 06-10-2009, 03:59 PM   #6
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Re: Awesome Stars Support response re Synchro Breaks

good post
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Old 06-10-2009, 06:57 PM   #7
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Re: Awesome Stars Support response re Synchro Breaks

Quote:
Originally Posted by RonFezBuddy View Post
well done both ways
how you think she got 7.5 mos preggo in the first place bru? =o
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Old 06-10-2009, 07:34 PM   #8
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Re: Awesome Stars Support response re Synchro Breaks

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Originally Posted by LetMeLive View Post
how you think she got 7.5 mos preggo in the first place bru? =o
not by eight-tabling MTTs, that's for sure
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Old 06-10-2009, 07:37 PM   #9
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Re: Awesome Stars Support response re Synchro Breaks

haha awesome (and kudos for actually taking the time to do something about it)
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Old 06-10-2009, 07:43 PM   #10
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Re: Awesome Stars Support response re Synchro Breaks

Hello Giel,

Thank you for bringing this to our attention.

We do appreciate the effort that you went to and we have decided to grant
you GoldStar Status for your troubles. If there is anything else we can
help you with, please email us again at any time.

Thank you for choosing PokerStars.


Regards,

Andrew
PokerStars Support Team



----- Original Message -----
Sent: 2009/06/01 01:40:29
To: support@pokerstars.com
Subject: VIP Situation

>
>Dear Poker Stars Support,
>
>Today marked the end of another month on stars and I decided it would be a
good idea to make it to Gold Star. I needed around 200 SNGs I think to
make it. So I decided to continuously 30 table 45 mans all day to make the
deadline of 12 PM. However, I missed the deadline by about 12 FPPs, which
stunk because I was still in a bunch of SNGs. I was wondering if there was
any way for me to get it? I even peed in a bottle because I was
continuously loading up SNGs all day.



@_@ <3 stars
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Old 06-11-2009, 01:04 AM   #11
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Re: Awesome Stars Support response re Synchro Breaks

Quote:
I even peed in a bottle because I was
continuously loading up SNGs all day.
Ur doin' it wrong. 45 man SNGs are dreadful ways to get FPPs.
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Old 06-11-2009, 01:28 AM   #12
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Re: Awesome Stars Support response re Synchro Breaks

Quote:
Originally Posted by Wish View Post
Ur doin' it wrong. 45 man SNGs are dreadful ways to get FPPs.
what's the best way? (and don't say cash, because I'd rather not dump money into the pockets of the 25nl ballas while earning my FPPs.)
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Old 06-11-2009, 05:09 AM   #13
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Re: Awesome Stars Support response re Synchro Breaks

nice post op i smiled.

will you be petitioning for a breast-feed timebank in 45 days?
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Old 06-11-2009, 06:34 AM   #14
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Re: Awesome Stars Support response re Synchro Breaks

I love both HB and stars support very much.

They do need synchro breaks though
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Old 06-11-2009, 07:17 AM   #15
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Re: Awesome Stars Support response re Synchro Breaks

Quote:
Originally Posted by you won, don't sho View Post
Quality correspondence both ways. I also chuckled.

I don't see why it would take so long though for them to implement this, then again I'm not a computer person... just push a couple buttons and bingo synched breaks right?
I work in software development (not for Pokerstars this isn't an official response!!) and yes, this wouldn't be particularly complex.

it'd be a change to the back end game software on their servers rather than the software that you download to your PC. Put simply, the central servers just tell the clients when it's break time.

Since the logic is all there and it's just set to different timings, it's not going to be too hard to change.

There are other considerations though especially performance. Basically if you have a bunch of games all taking 5 mins out every hour at random times (over-simplification but close enough) then you gain about 8% performance advantage as at any one time only 92% of games are active. 8% of Pokerstars total server and network load is a big big deal. It would certainly cost a substantial sum to grow the infrastructure by that amount.

Sooner the better though!
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