Quote:
Originally Posted by pokerjunky
I can't check my balance because I lost my security key. Any suggestions? Is this going to cause any problems getting my money back?
Getting your money back has nothing to do with being able to check your balance. GCG will send you a claim form with the amount they think is your balance due. If you don't disagree with the amount, you will just accept the amount and submit the completed claim.
If you disagree with the amount, you may need to get access to your FTP account for verification or evidence of the correct amount (for your own information, so you can explain to GCG why the claim amount isn't correct in your opinion). Best person to ask how to solve your access problem is FTP customer service.