(My VIP host at LuckyAce Diego has asked me to post my comments here for the 888 reps to see, so here we go
I raked $40,000 last year and 888/LA didn't give me anything. In fact they imposed ridiculously unfair cashout limits, and were very slow to pay every single month!
888 sites have a well deserved reputation for taking notoriously bad care of their high stakes players ALTHOUGH I think this is changing now that they are assigning VIP hosts to take care of customers.
Diego at LuckyAce however has given me extremely good service and I would suggest anyone who has problems at LA to speak to him. He will take very good care of you and do everything he can to help you.
It is obvious at times that his hands are tied by the polices of 888 but it is very obvious to me that he is doing his very best, DOES understand the issues at 888, and DOES care about the players. Dealing with him was a breath of fresh air and I suggest the owners of LA give him a pay raise (seriously).
Unfortunately there are various problems with this network, mostly do to the software, especially at their heads-up games. I have many times made suggestions that would increase the rake that would be generated for 888, and benefit the players also, but it seems the people running the show are still lagging behind other sites in these areas.
The amount of action & quality of games have deteriorated substantially since the introduction of the player rewards programs, especially since the table limit has been increased, which allows an infinite number of terrible players to suck money out of the poker economy but refuse action to ANYONE that is barely competent.
888 needs to reduce their table limit at headsup games, and force people to play at tables, or lose them. Currently various bumhunters such as Chilli, SSSOOOSSS911, Sixtspok, Abeldabel, umka1, MRQQQQQQQQ, Mrssmek89, Nicky0872, etc. sit on infinite numbers of Headsup tables, and will refuse to play ANYONE except the absolutely worst possible fish. If you sit at their tables, they will refuse to leave, and sometimes even table block YOU.
The software needs to have the following changes:
1) If you sit at a headsup table, you must POST BLINDS or lose the table
eg. go look at Party HU tables, you get 1 chance to post the blind, if you dont post, you get a 2nd chance, if you dont post the 2nd time you get booted from the table and you cannot rejoin that same table for 5 minutes.
2a) high-carding for the button should occur (this stops angle-shooting)
2b) you cannot unpost/post after highcarding, you MUST play the first hand
ie. The first hand position eg button/bigblind must be decided by a flip of a card, not by who sat down at the table first. This removes angle shooting, and the ability of people to steal blinds for 1 hand and then sit out.
3) A maximum number of empty headsup tables (ie. people cant park themselves on infinite tables and never pay rake ... the tables are OWNED by 888, you should pay them to play! You shouldnt be able to wait all day, suck the money out of the economy, and pay the absolute minimum amount of rake)
These minor changes to the software would dramatically increase the action on the site, be good for players who want to pay 888 rake, and obviously benefit 888 since they would make MORE rake.
If any of the 888 reps want to talk to me you can PM me here.