i'm having some issues with coral poker on ongame, which should be one of the biggest skins there. they locked my account in wait for document verification, and now that i've sent in a bank statement, passport scan etc, i receive this email:
Quote:
Thank you for your message in regards to the verification of your account.
In regards to the Bank Statement previously provided, I can confirm that we have accepted this as a single proof of address. However, as per our previous messages, we required you to provide us with two proof of address documents in order to verify your account. At present, we only hold a single valid proof of address from you.
In addition to this, you are not able to transact with our website while in Argentina. Therefore, your account will remain suspended. Unfortunately, unless you are able to provide us with a valid document from the list below, we will be unable to refund any winnings to you.
- A clear copy/scan of a Utility Bill - valid within the last 3 months (excluding all mobile phone bills - please note that we are unable to accept online bills as proof of address).
Kind regards,
Gina
Account Security Department
Gala Coral Group
As I live in Argentina, I have no utility bills in Norway and I have no way of getting one until I move back since they don't accept cell phone bills. Is this normal or should I be worried? I've never heard of anything regarding me not being able to play on any website from Argentina, either.