Tufat I had the same problem in the first few days of opening a new account on ipoker. It was locked like 3 time in the first two days, pretty fustrating but support was pretty awesome.
They prob just want to cofirm you details either by email or phone.
I know it sucks but as long as the support on the skin your on is ok shouldnt take too long.
yeah i jsut got it all sorted in time for the big donkaments today. not really sure wtf happened, but support was rather good