Thank you for your email, please accept our sincerest apologies for the delay in response to you.
We appreciate all feedback as it helps us to maintain a high level of customer satisfaction and helps us to ensure that we are offering the best product available.
I can confirm that your comments have been forwarded to the relevant department for review.
Please keep your eyes on the website for any updates incorporating your ideas and comments.
Thank you in advance for your patience,
Customer Care Team
Now normally I blank out my name when posting email replies. However this time I havn't done so. Why you may ask? Well because I'm not Mike.
I can only assume poor Laura has had the job of replying to all the complaints they've recieved, and she's been copying and pasting like a good'un!