***The OFFICIAL 2014 Party Regulars Thread*** - Page 40 - Micro Stakes Pot Limit and No Limit

Party Poker client closes suddenly while playing poker. There is no error messages or notification, the poker tables and the client abruptly disappear. If I start the client immediately, the tables appear again. Anyone knows how to fix this problem?

12-27-2014 , 05:54 PM

#977

Lessu

Thailand Guru

Join Date: Mar 2006 Posts: 9,069

it's a common problem and there is no fix yet

12-27-2014 , 06:36 PM

#978

new52

newbie

Join Date: Dec 2014 Posts: 19

Quote:

Originally Posted by Lessu

it's a common problem and there is no fix yet

Thank you for the reply. Party support almost convinced me the problem is with my computer.

12-27-2014 , 06:38 PM

#979

Lessu

Thailand Guru

Join Date: Mar 2006 Posts: 9,069

LOL typical

Can you please post the email here or PM it to me?

12-28-2014 , 08:37 AM

#980

new52

newbie

Join Date: Dec 2014 Posts: 19

Quote:

Originally Posted by Lessu

LOL typical

Can you please post the email here or PM it to me?

It was via chat, some girl with Russian name asked me to re-install Party Poker and if it doesn't work to check for viruses and problems with my Windows.

12-28-2014 , 09:19 AM

#981

Lessu

Thailand Guru

Join Date: Mar 2006 Posts: 9,069

Quote:

Originally Posted by new52

It was via chat, some girl with Russian name asked me to re-install Party Poker and if it doesn't work to check for viruses and problems with my Windows.

I just sent them the windoes event error log after one of these crashes.

This was the reply I got

Quote:

It is indeed very unfortunate that we are still battling with the issues you have referred to in your email. I apologize for the inconvenience and annoyance you have to experience while playing on our site but I can assure you that this is being worked on with highest priority and we are trying to find a permanent resolution of the issue. I am forwarding the error message to our tech team so they can look into it and let us know whether it would be helpful to them. Thank you very much for taking the time and effort to provide us with it. We will try to keep you posted on any developments.

A bit different reply

12-28-2014 , 11:11 AM

#982

new52

newbie

Join Date: Dec 2014 Posts: 19

Quote:

Originally Posted by Lessu

I just sent them the windoes event error log after one of these crashes.

Where can I find this error log?

12-28-2014 , 11:30 AM

#983

Lessu

Thailand Guru

Join Date: Mar 2006 Posts: 9,069

Control Panel > Administrator Tools > Event Viewer and then go to Windows Logs - Applications.

Mine looks like this

Quote:

"Faulting application name: pprekop.exe, version: 4.2.0.172, time stamp: 0xole32.dll
Faulting module name: 5.1.2600.2182, version: 10017bed, time stamp: 0x7766785767455062433458304A6257353453744F4D513D3D 0A
Exception code: 0x%7
Fault offset: 0x%8
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13"

12-28-2014 , 02:53 PM

#984

new52

newbie

Join Date: Dec 2014 Posts: 19

Quote:

Originally Posted by Lessu

Control Panel > Administrator Tools > Event Viewer and then go to Windows Logs - Applications.

Mine looks like this

Thank you. Found it and it is the same as yours.

Faulting application name: pprekop.exe, version: 4.2.0.172, time stamp: 0xole32.dll
Faulting module name: 5.1.2600.2182, version: 10017bed, time stamp: 0x73393443687166744E72447A335936493657683478413D3D 0A
Exception code: 0x%7
Fault offset: 0x%8
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15