***The Official 2012 ONGAME regs thread*** - Page 54 - Micro Stakes Pot Limit and No Limit

anyone having issues with leaving a cash game table and the proper balance isnt in your account? had 20$ missing the other day emailed support they credited to my account saying it was stuck on the table . just happend again though to me for 15$ emailing support again . so everyone should watch there balances

05-19-2012 , 07:48 AM

#1327

Regkiller

enthusiast

Join Date: Feb 2011 Posts: 99

ffs, instaban LIVE&LEARN imo

05-19-2012 , 06:17 PM

#1328

ATOTHEC101

veteran

Join Date: Sep 2008 Posts: 2,957

Absolutely ridiculous recent update at betsafe, standard OG.

During the recent merging of wallet's on betsafe, and the subsequent currency conversion, I lost over 1000 gbp. I'm sure future $ also due to the problem outlined below, my account is in GBP, and with my play occurring on the USD tables...

Quote:

Originally Posted by poison_arrow_frog

Hi guys, I wanted to make Ongame players aware of this issue.

I originally posted it in the small stakes forum, because that is where I play, but I was told that thread is dead and everybody from Ongame posts in here.

I first encountered the issue after the big website update Betsafe implemented a few days ago, I'm not sure if it affects other skins or not.

They removed multiple wallets for Poker, Casino, Main wallet etc. and converted them into one wallet, this is from the email they sent informing customers of the matter:

"We will soon be back up again, and here is some good news. You will no longer have to transfer money from your main account into a separate Poker USD wallet. Simply use your one wallet to play any real money game of your choice."

It sounded good to me, I thought I would now avoid any conversion charges when cashing out, however yesterday I noticed $6 had disappeared from my account, I played a session anyway and took note of what my cashier was at. I logged back in and another $3 was missing, I contacted support and they said they would look into the issue, I continued to play and today another $5 was missing from my account.

I got a reply from support today informing me that these charges incurred due to currency conversion, that was as in depth as the email went, I have sent an email back asking for my information but to me it seems like your money while playing poker is constantly being converted back and forth between your default currency and USD for poker.

Now if you have a USD default currency this probably won't affect you but if you have Euro's or £ like me then you are likely being affected, and the effect is quite significant, I lost nearly $15 in about 24 hours.

So yeah just a heads up for people, I didn't want anyone who doesn't take notice of their cashier getting screwed out of hundreds in the next couple of months.

05-20-2012 , 12:20 PM

#1329

homeboy604

veteran

Join Date: Jul 2006 Posts: 3,360

U should never ever have your account in a diff currency other then usd. U will get raped.
Cash out usd, then figure out the best rate to convert at.

05-20-2012 , 12:25 PM

#1330

lnternet

Carpal \'Tunnel

Join Date: Feb 2009 Posts: 12,224

not true at all, you can convert fee free at a lot of sites, and betsafe is (used to be?) one of them

05-20-2012 , 01:10 PM

#1331

Big_Mick00

Verified Coach MTT

Join Date: Mar 2010 Posts: 8,688

Quote:

Originally Posted by lnternet

not true at all, you can convert fee free at a lot of sites, and betsafe is (used to be?) one of them

would like someone to confirm if we are being charged to convert on betsafe

05-21-2012 , 05:35 AM

#1332

wyvo

veteran

Join Date: Jun 2008 Posts: 2,378

so whats happening, any1 got any more info from betsafe on what the situation is and what to do about it now?

05-21-2012 , 11:58 AM

#1333

Jakelamotta

adept

Join Date: Jul 2007 Posts: 1,061

I actually got a .7%-ish increase in my dollar balance over the night. So seeminlgy its the shifting exchange rate and no fees.

05-21-2012 , 03:20 PM

#1334

Jakelamotta

adept

Join Date: Jul 2007 Posts: 1,061

Whats up with the lag?

05-21-2012 , 05:13 PM

#1335

MMD

Carpal \'Tunnel

Join Date: Aug 2011 Posts: 6,553

Quote:

Originally Posted by Jakelamotta

Whats up with the lag?

Thank **** it's not just me then. Was trying to 10+ table and found it close to impossible.

05-21-2012 , 05:34 PM

#1336

Lord_Ferus

Pooh-Bah

Join Date: Feb 2008 Posts: 4,805

ye lag + not able to review HH when you 14 table is tilting the **** out of me

05-21-2012 , 07:10 PM

#1337

Big_Mick00

Verified Coach MTT

Join Date: Mar 2010 Posts: 8,688

Support said they are working on it. Try it 4/5 times it works

05-22-2012 , 06:10 AM

#1338

peterk9

old hand

Join Date: Apr 2008 Posts: 1,618

Quote:

Originally Posted by MMD

Thank **** it's not just me then. Was trying to 10+ table and found it close to impossible.

Don't work to much sir

05-22-2012 , 06:20 AM

#1339

MMD

Carpal \'Tunnel

Join Date: Aug 2011 Posts: 6,553

Quote:

Originally Posted by peterk9

Don't work to much sir

Trying in vain to catch up now due to my laziness this month

05-22-2012 , 03:17 PM

#1340

jackie nguyen

old hand

Join Date: May 2008 Posts: 1,340

coral is moving to ipoker

Quote:

Thank you for your message.

Please be advised I can confirm that some purchase options in your poker points shop have now been removed in preparation for our migration from the Ongame network provider to iPoker later this year. I apologise for any disappointment caused but can confirm that once the switch over to the new network provider has been completed, we will be offering a much more reliable platform and in addition a larger range of purchasable options.

Should you require further assistance, please do not hesitate to contact either myself or another member of the Customer Services team.

Kind regards,

Mark
Coral Customer Service Team

05-23-2012 , 10:11 AM

#1341

pokerbuddies

banned

Join Date: May 2012 Posts: 9

Quote:

Originally Posted by Big_Mick00

Fast poker is on a separate network from ongame with only a few skins traffic is low, 130 players and no one playing higher then 50nl. I can't see it lasting with out some serious advertising and other skins joining

i think unibet is involved there too

05-23-2012 , 12:59 PM

#1342

RS6R_MTM

centurion

Join Date: May 2012 Posts: 110

Hey guys,

how does the essence method affect your rakeback? Is the rake tracked in HEM equal to your real rake sum?

05-23-2012 , 02:36 PM

#1343

smellmuth

Pooh-Bah

Join Date: Nov 2005 Posts: 3,954

Quote:

Originally Posted by RS6R_MTM

Hey guys,

how does the essence method affect your rakeback? Is the rake tracked in HEM equal to your real rake sum?

short answer is no, it affects it negatively and no, theres no real way to track it.

05-23-2012 , 03:24 PM

#1344

BuddhaMonk187

Pooh-Bah

Join Date: Mar 2008 Posts: 4,475

pls someone enlighten me about kri.sdra...

05-24-2012 , 05:40 AM

#1345

sirin

old hand

Join Date: Mar 2011 Posts: 1,995

joonjoonjoon even if you don't want to play HU it wouldn't kill you to have the common sense and common courtesy to play a few hands while the fish reloads.

05-24-2012 , 11:47 AM

#1346

piedone

journeyman

Join Date: Mar 2008 Posts: 343

wtf happened, atm (6pm euro time) there are altogether 8-9 full 6 max tables at nl 400 and 600

05-24-2012 , 01:38 PM

#1347

fjbourne

veteran

Join Date: Sep 2006 Posts: 2,386

Is anyone playing on an ongame site with rakeback that holds both wallets in USD? I'm at goalwin right now, withdrawing right now after converting with their currency rates ends up costing about 10% on each withdraw. Insanity

Pm me any ongame offers with sites based on USD

05-24-2012 , 01:42 PM

#1348

blah99

grinder

Join Date: Dec 2005 Posts: 649

Quote:

Originally Posted by piedone

wtf happened, atm (6pm euro time) there are altogether 8-9 full 6 max tables at nl 400 and 600

have you left the house?

05-24-2012 , 01:44 PM

#1349

blah99

grinder

Join Date: Dec 2005 Posts: 649

Quote:

Originally Posted by fjbourne

I don't know of any with both in USD but also curious.

Otherwise, someone in this thread suggested using some sort of currency broker to get a better rate. Maybe look into that.