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Old 05-12-2012, 12:15 AM   #1
thac
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What should users do if they don't have their account email? (READ THE FIRST POST!)

A few of my friends (GTBMuckface and BitchiBee specifically), and I'm sure MANY others, don't know or don't have the email address that they signed up with. I'm making this thread in an attempt to alleviate the millions of threads, even though they'll probably still pop up. Is there anything they can do, or are they SOL?

Quote:
Originally Posted by Mat Sklansky View Post
I've been replying individually to people who don't remember their email with the following:

"I'm very sorry, but without being able to verify your identity, your only option is to make a new account. If you find yourself in Las Vegas, we can take a copy of your identification and allow access at that time. We're also looking at other potential solutions, but have nothing at this time."

There's more people in this situation than I expected and will now be linking them to this thread and this post, specifically.

While there may be other ways to verify identity, the only other way to go for now is if you can verify your identity in some way to a moderator. And if that mod is willing to vouch for you, they will send me a pm.

In some cases people aren't receiving the pw reset emails. AOL users, for example. I'll verify these manually for now.


with so many people in this situation, we'd obviously like to help people verify their identities, but in these first few days of coming back there's just not enough manpower to make it happen quickly
Mod note: Myself (SGT RJ) and Bobo Fett are also trying to help out with the stranded user backlog. BF's email is listed under his profile, and I can be reached at sgtrj1@gmail.com. Please provide as much proof as possible to demonstrate that you are the owner of the account you are trying to access: registration email address (even if you can't access it), DOB, infraction/warning history, people who will vouch for you (along with contact info for them if necessary), anything else you can think of that make it obvious that you own the main account.

And another mod is willing to help out as well (thanks gtpitch!):

Quote:
Just posting to let everyone know I've helped restore a few accounts for people so far and will be glad to help sgt and bobo.

My email is bmontagu@gmail.com
Once you've had your account fixed up so the registered email address is one you have access to, you can use the password recovery form.

Last edited by Bobo Fett; 06-22-2012 at 07:45 AM. Reason: Password Recovery Form
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Old 05-12-2012, 12:16 AM   #2
jmitchell42
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re: What should users do if they don't have their account email? (SEE OP!)

when did you become not a mod thac?
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Old 05-12-2012, 12:18 AM   #3
HumBrenes
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re: What should users do if they don't have their account email? (SEE OP!)

I don't have any idea what email account I used for my real user name. Help would certainly be appreciated.
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Old 05-12-2012, 12:19 AM   #4
Mat Sklansky
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re: What should users do if they don't have their account email? (SEE OP!)

If we can't verify their identity, then there's nothing we can do. At least in the short term. However, in cases where people we know personally can vouch for the identity of others, that will also work.

And if anyone is in las vegas, I'd be happy to allow access if someone is willing to allow me to keep a copy of their identification.
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Old 05-12-2012, 12:21 AM   #5
HumBrenes
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re: What should users do if they don't have their account email? (SEE OP!)

Is it possible you could just tell me what email I used to sign up because if I know which one I used I could probably get access to it.

OR

You have IP history right? Can you verify that way?

PS. Username: ludacris

Last edited by HumBrenes; 05-12-2012 at 12:32 AM.
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Old 05-12-2012, 12:28 AM   #6
MuggleEater
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re: What should users do if they don't have their account email? (SEE OP!)

Yeah, the email account I used to sign up with as steel108 has long been closed; at least I have no clue what it might be. Damn, it was 2006 so it was probably yahoo LOL
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Old 05-12-2012, 12:32 AM   #7
apefish
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re: What should users do if they don't have their account email? (SEE OP!)

I'll personally vouch for edfurlong. Go ahead and reactivate his accounts. Thanks Mat.
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Old 05-12-2012, 12:32 AM   #8
Mat Sklansky
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re: What should users do if they don't have their account email? (SEE OP!)

It's possible there may be some other options, but it will have to be addressed later. Sorry about that. Hopefully there won't be too many issues associated with the outage and this issue will become top priority.
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Old 05-12-2012, 12:38 AM   #9
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
If we can't verify their identity, then there's nothing we can do. At least in the short term. However, in cases where people we know personally can vouch for the identity of others, that will also work.

And if anyone is in las vegas, I'd be happy to allow access if someone is willing to allow me to keep a copy of their identification.
lol
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Old 05-12-2012, 12:45 AM   #10
ChronoDeath
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
If we can't verify their identity, then there's nothing we can do. At least in the short term. However, in cases where people we know personally can vouch for the identity of others, that will also work.

And if anyone is in las vegas, I'd be happy to allow access if someone is willing to allow me to keep a copy of their identification.
What if a green mod can vouch for my identity, is that good enough?
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Old 05-12-2012, 12:46 AM   #11
ChronoDeath
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re: What should users do if they don't have their account email? (SEE OP!)

my ip is the same as my main account..can we check that or something?
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Old 05-12-2012, 12:47 AM   #12
nbajam2
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
If we can't verify their identity, then there's nothing we can do. At least in the short term. However, in cases where people we know personally can vouch for the identity of others, that will also work.

And if anyone is in las vegas, I'd be happy to allow access if someone is willing to allow me to keep a copy of their identification.
This is ridiculous. Your solution is to have everyone go visit you in Vegas?

I signed up for my primary account in college (nbajam) and no longer have access to my college email address which I'm guessing is what I used. So I'm going to lose access to all of my pm's that I had from my dealings in the marketplace?
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Old 05-12-2012, 12:53 AM   #13
Mat Sklansky
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re: What should users do if they don't have their account email? (SEE OP!)

Do you have a better alternative? I would be thrilled if you do.
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Old 05-12-2012, 12:54 AM   #14
Mat Sklansky
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by ChronoDeath View Post
What if a green mod can vouch for my identity, is that good enough?
In most cases that will be good enough for me. As long as it's not Dids.



kidding.
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Old 05-12-2012, 12:57 AM   #15
ChronoDeath
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
In most cases that will be good enough for me. As long as it's not Dids.



kidding.
Yay!!!!
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Old 05-12-2012, 12:58 AM   #16
nbajam2
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
Do you have a better alternative? I would be thrilled if you do.
Scanned copy of drivers license? Anyone who's done business with me knows my name, and my email addresses should have my initials and name in 'em.
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Old 05-12-2012, 01:04 AM   #17
Rainbow Warrior
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re: What should users do if they don't have their account email? (SEE OP!)

maaaaaaaaaaaaaan, you guys had years to reset your emails while you had access to your accounts, esp. if you were doing $$ transactions and your account is so important




hopefully mgmt can help you out here but it could be a big problem
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Old 05-12-2012, 01:08 AM   #18
nbajam2
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re: What should users do if they don't have their account email? (SEE OP!)

Way to be helpful. We obviously expected 2p2 to have a major security breach and to never be able to access our accounts with our user name and password like we have for 8 years again.

I know when I change email addresses this is the first place I think of, because I get so many emails from here.
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Old 05-12-2012, 01:15 AM   #19
Rainbow Warrior
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re: What should users do if they don't have their account email? (SEE OP!)

You were ALL instructed to change your passwords before the breach.
That would have meant fixing your email first which would have taken a minute.

I am being helpful and have offered my time to do whatever I can.
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Old 05-12-2012, 01:32 AM   #20
Bobo Fett
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by nbajam2 View Post
Way to be helpful.
Well, there's absolutely nothing RW can do about the rules around this.

While I agree it sucks, you guys have to look at this from 2+2's perspective. They can't be giving account access to anyone who says the account is theirs. The only simple way to determine you are the account holder is the way they've done it, via the email account you registered with.

IP checks might be a possibility, but this could be a huge PITA, and won't work for everyone. Mat's said he'll try to come up with other solutions, but with all that's happened, he probably isn't able to spend a tonne of time on this within the first two hours of the forums being back up again. If you have some solid new ideas of ways we can verify you are who you say you are, we're all ears. Otherwise, you're going to have to give this a little time, unfortunately.
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Old 05-12-2012, 01:36 AM   #21
Low Key
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
And if anyone is in las vegas, I'd be happy to allow access if someone is willing to allow me to keep a copy of their identification.
Quote:
Originally Posted by Vict0ar View Post
lol

Last edited by Low Key; 05-12-2012 at 01:41 AM. Reason: the ID wouldn't be like, uhhh, stored on the servers by any chance, would it?
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Old 05-12-2012, 01:39 AM   #22
47aces
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re: What should users do if they don't have their account email? (SEE OP!)

Can administrators view a users private messages? If so, being able to provide the details of two or three messages would enough to verify it's your account. Still has its problems tho
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Old 05-12-2012, 01:40 AM   #23
konoki_1
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re: What should users do if they don't have their account email? (SEE OP!)

@ Rainbow and Bobo:

I just want to be sure about all of this. Prior to the shutdown and subsequently after, we were advised to change the password to 'any' account, if we had utilized the 'same' password.
As long as the email account used to 'originally' register for 2+2 did not have the 'same' password, we are okay, correct? So, I do not have to change my email address for 2+2, and only need to change the password for other accounts, if I used the 'same' password? Yes, or No?
I am very glad 2+2 is back, and yes, I did indeed miss it!
Thank you for your time and attention, koniki_1.
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Old 05-12-2012, 02:08 AM   #24
Bobo Fett
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by 47aces View Post
Can administrators view a users private messages?
I don't believe they can without logging into your account - I know I can't. It's possible there's some way to find them in a database, but I'm not sure. Either way would likely a large PITA.

Quote:
Originally Posted by koniki_1 View Post
@ Rainbow and Bobo:

I just want to be sure about all of this. Prior to the shutdown and subsequently after, we were advised to change the password to 'any' account, if we had utilized the 'same' password.
As long as the email account used to 'originally' register for 2+2 did not have the 'same' password, we are okay, correct? So, I do not have to change my email address for 2+2, and only need to change the password for other accounts, if I used the 'same' password? Yes, or No?
I am very glad 2+2 is back, and yes, I did indeed miss it!
Thank you for your time and attention, koniki_1.
Here's the thing - you should assume a hacker has your login name, email address you registered with, and the password you used before the site was taken down. If you used that password with the same user name or email address anywhere else, you should change it.
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Old 05-12-2012, 02:25 AM   #25
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by HumBrenes View Post
I don't have any idea what email account I used for my real user name. Help would certainly be appreciated.
Find your user id and under contact use the send email option

Then begins the waiting game
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