Hello,

Has this issue been resolved yet? Seems like it's been going on for years? lol
Even if you're trying to post a hand by copying directly from Holdem Manager 2?

Thanks!!

Unfortunately it has not. We are in the process of transferring the hand converter to our HM Cloud platform. By doing this it will always stay up to date and it will be able to process any hands that can be imported to HM Cloud. I can not give any sort of ETA at this point but it is being worked on, it is just a big project (one of many we are working on right now) and as such we can't accurately predict when it will be completely resolved and ready for use on the forums.


Fozzy71
Customer Support

Thank you for taking the time to reply Fozzy! Greatly appreciated

Even if I'm using PT4, I found the official Manager hand converter nowadays being the best. It gives the stacks in big blinds, not some obscure M. And no other stuff you have to delete before posting.

ever since I got a mac I can't convert my hand histories. Not here or on card runners. Even when I copy it directly from the database it says it contains spaces and symbols that it can't converted, does anyone know what I can do to be able to upload some hands? :s

I assume you are using PT4 for MAC? What site/games are the hands from?

Please email us some of the original hand history files and the output files/hands you get when copying them from the database.

Please zip up and email the problem hand histories with details of the issue you are experiencing and a link to the relevant thread (and your forum name) and send it to hm2support@holdemmanager.com

When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

Fozzy71
Customer Support

Is boss media (playnow.com) also a known issue? I can't convert from HM2 (windows). No prob converting from stars, naturally.

I am not seeing it listed. Can you send us some hands as instructed above please?

Fozzy71
Customer Support

Hi fozzy, sorry but I don't see the "as instructed" part, this thread is pretty big. So I'll paste a hand and hope that's what you want; let me know if you need more.


<HISTORY ID="169817648" SESSION="session54725951.xml" TABLE="$600 GT" GAME="GAME_THM" GAMETYPE="GAMETYPE_REAL" GAMEKIND="GAMEKIND_TOURNAMENT" TABLECURRENCY="CAD" LIMIT="NL" STAKES="500.00/1000.00" DATE="1430532866" TABLETOURNEYID="" BET="100.00" POT="3300.00" WIN="0.00" LOSS="100.00" ENDTIME="1430532904">
<PLAYER NAME="rommel" SEAT="1" AMOUNT="14665.00" STATE="STATE_PLAYING" DEALER="N"></PLAYER>
<PLAYER NAME="areil212" SEAT="2" AMOUNT="17599.00" STATE="STATE_PLAYING" DEALER="N"></PLAYER>
<PLAYER NAME="UNKNOWN" SEAT="3" AMOUNT="0.00" STATE="STATE_EMPTY" DEALER="N"></PLAYER>
<PLAYER NAME="CycleV" SEAT="4" AMOUNT="12052.00" STATE="STATE_PLAYING" DEALER="N"></PLAYER>
<PLAYER NAME="Geatan" SEAT="5" AMOUNT="27198.00" STATE="STATE_PLAYING" DEALER="Y"></PLAYER>
<PLAYER NAME="Gogang" SEAT="6" AMOUNT="8787.00" STATE="STATE_PLAYING" DEALER="N"></PLAYER>
<PLAYER NAME="Armada" SEAT="7" AMOUNT="2118.00" STATE="STATE_PLAYING" DEALER="N"></PLAYER>
<PLAYER NAME="ComGetSom" SEAT="8" AMOUNT="9846.00" STATE="STATE_PLAYING" DEALER="N"></PLAYER>
<PLAYER NAME="tazmandevi" SEAT="9" AMOUNT="29735.00" STATE="STATE_PLAYING" DEALER="N"></PLAYER>
<PLAYER NAME="UNKNOWN" SEAT="10" AMOUNT="0.00" STATE="STATE_EMPTY" DEALER="N"></PLAYER>
<ACTION TYPE="HAND_ANTE" PLAYER="rommel" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_ANTE" PLAYER="areil212" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_ANTE" PLAYER="CycleV" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_ANTE" PLAYER="Geatan" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_ANTE" PLAYER="Gogang" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_ANTE" PLAYER="Armada" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_ANTE" PLAYER="ComGetSom" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_ANTE" PLAYER="tazmandevi" VALUE="100.00"></ACTION>
<ACTION TYPE="HAND_BLINDS" PLAYER="Gogang" KIND="HAND_SB" VALUE="500.00"></ACTION>
<ACTION TYPE="HAND_BLINDS" PLAYER="Armada" KIND="HAND_BB" VALUE="1000.00"></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="Gogang">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="Armada">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="ComGetSom">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="tazmandevi">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="rommel">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="areil212">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="CycleV">
<CARD LINK="22"></CARD>
<CARD LINK="26"></CARD></ACTION>
<ACTION TYPE="HAND_DEAL" PLAYER="Geatan">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></ACTION>
<ACTION TYPE="ACTION_ALLIN" PLAYER="ComGetSom" VALUE="9746.00"></ACTION>
<ACTION TYPE="ACTION_FOLD" PLAYER="tazmandevi"></ACTION>
<ACTION TYPE="ACTION_FOLD" PLAYER="rommel"></ACTION>
<ACTION TYPE="ACTION_FOLD" PLAYER="areil212"></ACTION>
<ACTION TYPE="ACTION_FOLD" PLAYER="CycleV"></ACTION>
<ACTION TYPE="ACTION_FOLD" PLAYER="Geatan"></ACTION>
<ACTION TYPE="ACTION_FOLD" PLAYER="Gogang"></ACTION>
<ACTION TYPE="ACTION_FOLD" PLAYER="Armada"></ACTION>
<SHOWDOWN NAME="HAND_SHOWDOWN" POT="3300.00" RAKE="0.00" MAINPOT="3300.00" LEFTPOT="" RIGHTPOT="">
<RESULT PLAYER="ComGetSom" WIN="3300.00" HAND="$(STR_BY_DEFAULT)" WINCARDS="">
<CARD LINK="b"></CARD>
<CARD LINK="b"></CARD></RESULT></SHOWDOWN></HISTORY></ROOT>

We need the original hand history files emailed to us. The instructions were one post above your previous post.

Please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

Fozzy71
Customer Support

Hey guys i could use some help, i can't convert hands, i do it just like the guy i'm quoting, can't convert rush or normal hands, it shows hand conversion failed on the hand converter tab

It is a known issue for a variety of sites. The developers are aware of the issue but the fix is a major project as they want to upgrade all of the parsing code (HM2, PT4, HM Cloud, and all the forums we support) so that in the future when we make a parsing code update every program/site will get the updated code immediately. There is no ETA at this time for when it will be completed. For now you will need to use the hand history viewer of your tracker to copy it to your clipboard in the 2+2 format or use a converter from another site before pasting it here.

Fozzy71
Customer Support

hey im having an issue.

Im trying to use the converter and i follow the steps according to the guide on the first page but after i paste the hand (bunch of code copied from HM2 cash session section) and then click "convert" nothing happens. I don't get a message or anything. all that happens is the window flickers for a quick second but thats it. i try previewing the post but nothing shows up.

any ideas?

ps. don't know if this helps but this is the hand:

<description type="Holdem" stakes="Limit $0.10/$0.20" version="2.1" />

<game id="83148792-568" starttime="20150706203820" numholecards="2" gametype="2" stakes="Limit $0.10/$0.20" seats="6" realmoney="true" data="20150706|Croatia II|83148792|83148792-568|false" version="2.1" >
<players dealer="2" >

"BUNCH OF CODE"

</game>

Which site is the hand history from? It is likely a known issue but we need to know which site the hand is from at a minimum.

If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

Fozzy71
Customer Support

I can not post a hand to the forum. It is an ordeal. I understand nothing.

Please see the post directly above yours. There are known issues with some sites so we need to know which site(s) the hands are from.

Fozzy71
Customer Support

Needless to assign a database to the forum?

I do not understand your question. We need to know what site/games the hands are from so it is best if you email us a sample of the hands you are having problems with as instructed above. I will quote the post I am referring to for your convenience:

Fozzy71
Customer Support

I have trouble converting hands from ACR to two plus two. I export my hand into notepad, copy and paste into the converter, but the 2p2 converter doesn't do anything when I click convert. I also tried the deucescracked converter and that does not work either.

Any thoughts?

Thanks,

I believe this is a known issue to be addressed eventually by our consolidation of our parsing code updates process. For now you should use the right-click view > export to forum format for 2+2 and paste that from your clipboard to your post instead.

Awesome, much appreciated.