----- Original Message -----
Sent: 2008/03/03 21:58:45
> can you explain why your rake is so high?
Thank you for contacting PokerStars.
Unfortunately for you (and thankfully for me), Pokerstars have to pay an extensive support team to answer all e-mails we receive, however pointless they may be.
They are normally complaints about the doomswitch which we obviously deny all knowledge of with our standard "there is no doomswitch" lie. Some are desperate requests for money to be returned because some fool is playing outside his means and wont be able to pay his mortgage. Sometimes they warn us that they are suicidal but as far as we're concerned they can get on with it if they have no money. We occasionally get an e-mail that makes us smile but it gets boring after the first dozen.
Another large overhead that has to be paid is for our Fraud Investigation Team to investigate every allegation of cheating, however spurious, which are usually based on frustration at a players inadequacies rather than any supporting evidence.
We also had to deal with thousands of people transferring 1c to some Canadian dude who really didnt need the money and wasnt as pleased as you might think.
If you all just played poker and left us alone we could save some money, though these savings would obviously not be passed on to you.
I hope this helps but if we can be of any further assistance, please do not hesitate to contact us again at any time (although frankly we'd rather you didn't).
PokerStars Support Team