STars support staff wins again
10-27-2009
, 12:22 PM
Quote:
Originally Posted by Bingo_Boy
----- Original Message -----
From:
Sent: 2008/03/03 21:58:45
To: support@pokerstars.com
Subject: rake
>hi,
>
> can you explain why your rake is so high?
>
>
Response
Hello,
Thank you for contacting PokerStars.
Unfortunately for you (and thankfully for me), Pokerstars have to pay an extensive support team to answer all e-mails we receive, however pointless they may be.
They are normally complaints about the doomswitch which we obviously deny all knowledge of with our standard "there is no doomswitch" lie. Some are desperate requests for money to be returned because some fool is playing outside his means and wont be able to pay his mortgage. Sometimes they warn us that they are suicidal but as far as we're concerned they can get on with it if they have no money. We occasionally get an e-mail that makes us smile but it gets boring after the first dozen.
Another large overhead that has to be paid is for our Fraud Investigation Team to investigate every allegation of cheating, however spurious, which are usually based on frustration at a players inadequacies rather than any supporting evidence.
We also had to deal with thousands of people transferring 1c to some Canadian dude who really didnt need the money and wasnt as pleased as you might think.
If you all just played poker and left us alone we could save some money, though these savings would obviously not be passed on to you.
I hope this helps but if we can be of any further assistance, please do not hesitate to contact us again at any time (although frankly we'd rather you didn't).
Regards,
PokerStars Support Team
----- Original Message -----
From:
Sent: 2008/03/03 21:58:45
To: support@pokerstars.com
Subject: rake
>hi,
>
> can you explain why your rake is so high?
>
>
Response
Hello,
Thank you for contacting PokerStars.
Unfortunately for you (and thankfully for me), Pokerstars have to pay an extensive support team to answer all e-mails we receive, however pointless they may be.
They are normally complaints about the doomswitch which we obviously deny all knowledge of with our standard "there is no doomswitch" lie. Some are desperate requests for money to be returned because some fool is playing outside his means and wont be able to pay his mortgage. Sometimes they warn us that they are suicidal but as far as we're concerned they can get on with it if they have no money. We occasionally get an e-mail that makes us smile but it gets boring after the first dozen.
Another large overhead that has to be paid is for our Fraud Investigation Team to investigate every allegation of cheating, however spurious, which are usually based on frustration at a players inadequacies rather than any supporting evidence.
We also had to deal with thousands of people transferring 1c to some Canadian dude who really didnt need the money and wasnt as pleased as you might think.
If you all just played poker and left us alone we could save some money, though these savings would obviously not be passed on to you.
I hope this helps but if we can be of any further assistance, please do not hesitate to contact us again at any time (although frankly we'd rather you didn't).
Regards,
PokerStars Support Team
WINNAR
10-28-2009
, 08:57 AM
10-28-2009
, 09:06 AM
10-28-2009
, 09:13 AM
10-28-2009
, 10:34 AM
10-28-2009
, 10:41 AM
10-28-2009
, 01:03 PM
10-28-2009
, 01:05 PM
10-28-2009
, 05:13 PM
10-28-2009
, 09:34 PM
Quote:
Hello xxxxx,
Thank you for your email, for your support of PokerStars, and for your interest in our prize structures here at PokerStars.
Please note that payout structures vary depending on many things, including tournament type, game type, buy-in and blind-structure (to name but a few factors). If you would like me to confirm the payout structure of a specific tournament, please let me know the tournament name or ID# and I will gladly assist.
With regards to your comments about the "doomswitch" (which is obviously a myth), unfortunately, the email address 'xxxxx.xxxxx@xxxxxx.com' is not registered to any PokerStars accounts, so we cannot identify your User ID in order to properly respond.
You can check which email address is registered to your account by logging into PokerStars, and from the main Lobby screen, selecting:
'Account -> Change Account... -> Change Email Address...'
Your registered email address will be displayed there. If you need to update your email address, you can do it there also. If you write to us from your registered email address, we can have a more detailed discussion over your concerns, the hands you have been dealt, and discuss at length the integrity of our games and services.
Thank you for choosing PokerStars, and please let me know if I can be of further assistance.
Kind regards,
Brett
PokerStars Support Team
Thank you for your email, for your support of PokerStars, and for your interest in our prize structures here at PokerStars.
Please note that payout structures vary depending on many things, including tournament type, game type, buy-in and blind-structure (to name but a few factors). If you would like me to confirm the payout structure of a specific tournament, please let me know the tournament name or ID# and I will gladly assist.
With regards to your comments about the "doomswitch" (which is obviously a myth), unfortunately, the email address 'xxxxx.xxxxx@xxxxxx.com' is not registered to any PokerStars accounts, so we cannot identify your User ID in order to properly respond.
You can check which email address is registered to your account by logging into PokerStars, and from the main Lobby screen, selecting:
'Account -> Change Account... -> Change Email Address...'
Your registered email address will be displayed there. If you need to update your email address, you can do it there also. If you write to us from your registered email address, we can have a more detailed discussion over your concerns, the hands you have been dealt, and discuss at length the integrity of our games and services.
Thank you for choosing PokerStars, and please let me know if I can be of further assistance.
Kind regards,
Brett
PokerStars Support Team
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L
11-16-2009
, 10:10 AM
"We always do our part to save the whale. Big fish are an important part of
any poker room." /Pokerstars support
Best thing in the entire thread
any poker room." /Pokerstars support
Best thing in the entire thread
