Vegasboy: The banks are the politicians organ grinders, they are the monkeys. However you do have recourse. Here is a step by step guide what to do under Canadian law. You should also charge them $20 a letter for your time. I imagine you're at Step 4 so you might want to skip forward a bit.
Step one
Communicate the problem or concern to your branch or service centre. A customer service representative will help you. Or, ask to speak with a supervisor or manager. Your first contact with the bank has information on the bank's complaint-handling process.
Step two
If the issue has not been resolved to your satisfaction, find out what to do next with your bank. In some cases, the next step is to contact a regional/area manager, local executive office or customer care/call centre. Ask a representative or manager at your branch/service centre for the number or address of who you should contact. Each bank has a brochure outlining the process for dealing with complaints, including contact numbers. Similar information is also available on the bank website. We have also provided some helpful phone numbers and web addresses below.
Step three
If the problem still can’t be settled to your satisfaction, involve your bank’s ombudsman. An ombudsman helps consumers resolve disputes with their bank. Also included below is a complete list of ombudsmen’s offices across Canada:
Step four (Sounds like where you are)
Independent ombudsman services
There are two independent bodies that investigate complaints from individuals and small businesses about products and services provided by bank financial groups. The objective of these services is to provide impartial and prompt resolution of complaints and they are available free of charge.
Royal Bank of Canada customers and TD Bank Group personal and commercial banking customers should contact:
ADR Chambers Banking Ombuds Office
Tel: 1-800-941-3655
Toll-free fax: 1-877-307-0014
www.bankingombuds.ca
112 Adelaide Street East, Toronto, ON M5C 1K9
All other complaints should be directed to:
Ombudsman for Banking Services and Investments (OBSI)
Tel: 1-888-451-4519 / 416-287-2877
Fax: 1-888-422-2865 or 416-225-4722
E-mail:
ombudsman@obsi.ca
www.obsi.ca
401 Bay Street, Suite 1505, Toronto, ON M5H 2Y4
Before you contact the OBSI or ADR Chambers you must first try to resolve your complaint directly with your bank.
RING THEM AND F**K THEM - They hate 'customers' giving it back. Wankers.