Hi,

I didn't want to post on 2p2 but I'm experiencing some long delays with PAS for services I paid for.

Many thanks if someone could ask Arthur to message me on Skype (chris.harvey.poker), or reply to my emails, it would be much appreciated.

Chris Harvey

Hello Chris,

This is Craig from PAS. Arthur should be in contact with you tomorrow morning CT (Thursday).

Regards,
Craig

Hi Craig,

Great, many thanks

Chris

Since I stumbled across this public thread...

I've worked with both Chris Harvey and PAS and have found both to be pretty up front and reliable in the majority of my dealings.

If it's just some miscommunication, work through it, you've both been good in my book.

GL

Hey Chris,

LeggoPoker used to use PAS for the rakeback side of the site.

For the last few months I have been dealing with Seb and Herb and both have proven they don't really care about Leggo, or it's business. All the promises and action plans we spoke about were basically empty and never followed through on with any sense of urgency whatsoever, if at all. They both missed email deadlines, put meetings off, and have been completely unresponsive as of a few weeks ago.

I recently removed all PAS offers from LeggoPoker due to my inability to reach Herb. I emailed Herb asking if he planned on emailing me, after he missed a previous deadline, and he said he did plan on contacting me. I waited and eventually Herb emailed saying he had been trying to reach me on skype but suspected there was an issue on my end. I emailed Herb again stating skype was working fine and waited for him to attempt to contact me. I never heard from him so I sent another email politely stating I had to pull PAS offers until we spoke. Herb never responded.

- Matt

Hi Matt,

This is Herb from PAS. Skype issue aside, my communication with you has been subpar, and for that, I apologize. I should have been updating you via email more regularly than I have been.

I do care tremendously about LeggoPoker. You are a longtime PAS partner and we have been making changes internally based on your feedback and to support some of the partnership opportunities that we discussed. I've changed some Skype settings and have tried messaging you today. Regardless, I'll be emailing you today as well with an update so that we can discuss further. Talk to you soon.

Herb

It wasn't just your communication. The lack of forward progress or updates of any kind was unacceptable as well. You didn't even respond to an email I sent ten days ago informing you Leggo had removed all PAS rakeback offers but would reinstate them if you spoke with me. How can you claim you care about Leggo's business or are making internal changes based on my feedback when this is how our communication ended?


The last email I received from Herb on August 18th


An email to Herb August 25th


An email to Herb August 30th after no response to the previous email

After the last email I did not hear anything until I posted here.

Matt,

I regret how this has turned out and I respect your comments about this unfortunate situation. I'd prefer not to get into the nitty gritty details surrounding the delay and lack of communication that you have had to endure, but will say it absolutely will not happen again. If you choose to work with PAS again -- which we hope you do -- I am confident that we can prove that this will not be indicative of how we could work together moving forward.

We have recently completed implementing a substantial number of new products, services, features and promotions due to the changing marketing conditions and to meet the changing needs of our publishers. Several of these were actually made with you in mind to meet the business needs you and I discussed last month.

Lastly, since many of our publisher partners frequent this forum, I thought it would be appropriate to point out that the issues that Matt mentions in this post are independent of our core PAS services and products and that they have continued uninterrupted for Matt and all our valued publisher partners.

Herb

Hello,

Hope everyone's had a good weekend

Sorry to hear Matt you've had a similar experience to us. Hopefully Herb has helped you by now.

To update, the day after I posted, Seb added me on Skype and he's helping to get everything back on track.

Arthur's busy the next couple of weeks but after he'll be helping us with couple of issues we've been waiting on. I'll post at the end of this month to confirm if all went well.

Chris

I am a bit worried about PAS at the moment...

1) They recently increased the cashout-processing-time for their publishers to 30 business days.
2) They just closed their own forums.
3) I have not been paid since 33 business days...

They told me in an email that I will 100% get my money, but still I am worried about what´s going on.

Did anyone receive any cashouts in the last few days?

Ive been waiting almost 50 days for 400$ from them.

i got same emails from some of there reps saying its going to take a lot longer because of the "high demand" of money bookers withdrawls etc..

i have another chance to cash out a much larger amount but im scared to click cash out. dont know what to do.

If any Rep from PAS is on here, could you please comment on this matter?

Leggo requested a fairly large cashout on July 13th and it has not been processed yet.

I had huge issues with PASwhile back and was eventually forced to end Leggo's relationship with them. I outlined some of the issues in This Thread if you want to take a look.

More recently, I asked that Leggo be removed from the PAS website because we no longer partners - and it looks like all mentions of Leggo were removed. The person I contacted regarding the issue was Seb who mentioned he was leaving PAS for other opportunities and that he'd pass the issue on to the appropriate parties. Possibly relevant that a former key employee is leaving so I thought I'd throw it in.

You can see Herb's screen name in the older thread. Maybe shoot him a PM and see if you can get a response - I'm not sure he logs in frequently though.

A mod the affiliates / rakeback forum, PokerAddict has worked for PAS in some capacity, for some time. I'm not sure what his exact role is, but he will likely be more than happy to help.

Jamie

does anyone own the players who you send to to PAS or are they always PAS player's ??

You might try asking gonzo787 as he works for PAS also.

Cheers,

--
Kahn

37 days for me with no explanation. not happy about this.

Thanks guys for your answers.

I just wanted to contact the PAS people named in this thread but I just got paid.

Happy now

update: even the August cashout just hit my bank

still waiting since july 7th...this was the last email i got from someone named brian..

Thank you for your inquiry and we understand your frustration. Many advertisers have delayed their withdrawal and processing times for affiliates, which is resulting in delays across all payment methods. Please also note that processing times may be delayed as a result of the large volume of payment requests we receive at Moneybookers, but we are working to process your payment as quickly as possible. Again, thank you for your patience

This is also my very first cashout from them as im new to the affiliate world. as far as setting up players they make everything pretty smooth and was very impresed with their service. Im hoping this cashout flub is just a minor/temporary thing.

I'm still waiting for my payment from the 07/10/2012 and 08/14/2012.
obv there haven't enough money to pay all there partners...

finally got paid for my july cashout. just requested a big cashout yesterday. hopefully wont take as long. going to have a big one for september also.

im just starting to get the hang of this affiliate business stuff, when the money comes in its ezzzz yoe

You should learn from this experience and make your own affiliate accounts in the future. Whatever service PAS is providing you surely can't be worth the risk of them turning into RakeReduction...

I run a staking group and having the same issues.

Seb offered great communication. When he left he said the owner would be taking care of us. None of the emails to that address have been answered. I emailed support roughly 3-4 weeks ago concerning the non-payment of my Aug payment that I had requested on Aug 11th. I received a reply after 3 or 4 days that they were being paid slow so our payments were being delayed. It's now been nearly 7 weeks since I requested my payment.

I've suspended new signups through PAS until payments start coming on a timely basis. Our group pays a solid 6 figures a month in rake through various sites and affiliates but I need to have confidence in my affiliate to send significant business their way. Luckily I was still in teh 'testing' phase with PAS

I sincerely hope they get things straightened out and we can move forward.

Assuming I get paid I'd prefer to have a dedicated account manager rather than the owner whom I'm sure has many other responsibilities.

My account is AJacksonPoker.

I'll update this thread when I get paid.

7 weeks isn't outrageous. I waited 3 or 4 months for my last one, which is a lot more worrisome imo.

But I've waited 7 weeks from poker rooms, other parent affiliates and so on before and so have others that I know of.

--

One thing that I do not understand, is that if payments are slow because of poker rooms not paying on time, why don't you just hold the amount that comes from that specific poker room? It's not like other affiliates that work directly with those poker rooms that don't pay on time are getting paid on time, so it's not like you're providing bad service by not paying people out in advance on those rooms that aren't paying instantly.

Basically, I don't want to be delayed on my legitimate room offers of sites like Carbon and Party because some lower tier/shadier sites aren't paying on time. Assuming that's what is going on here.

August payment was received today.