Since we started VIP we have had some really good deals that was (of course) higher than permitted by the poker networks. These deals were offered primarily to Scandinavians and 2+2'ers but during late February somebody decided to “rat us out” on almost every single skin and network we worked on and it created a very big mess for us. To say things frankly the **** hit the fan for real and nobody within our organization had ever tried to be attacked across all our deals at once so the situation was quite unique.
It was very hard for me personally to cope with this situation because of the extreme amount of hours that I had put into the project. Instead of taking on the situation head on it got too much for me and for a long time I was unable to solve what needed to be solved. This meant that a lot of you guys ended up left in the dark for way to long. I am really sorry about that and I know it’s unacceptable.
But I hope you as a player realize that we only wanted to give players the best deals out there and those type of deals can be a bit tricky from time to time since they are not always 100% approved by the networks.
Deals that got hit:
1) Red Club Poker
: Only Danish players are signed here and due to Red Club Pokers financial situation we can no longer work with them. All missing RB will be paid but all players need to stop all play on RCP straight away.
2) Handabet (Entraction)
: Handabet closed 14th of March and all players were able to access their accounts and withdraw any funds they may have had. We will honor RB acumulated up until 14th of March of course.
3) Betsafe (Ongame)
: We are no longer able to give special deals on Betsafe due to Ongame fining Betsafe for the breach of network rules. We will honor RB up until 1/4-2011. Those of you who have a special deal on Betsafe will therefore no longer receive special value from April going forward but you will still be eligible for all room/network promos if you decide to continue at Betsafe.
4) Diamonbet (MicroGaming
): We will no longer work with Diamondbet but we will honor all RB payments up until 1/4-2011.
5) 5050Poker (MicroGaming)
MicroGaming / 5050Poker has decided that the agreement we had with them has been restructured due to the violation of network rules.
Player value will now be paid like this:
a) 30% flat paid monthly into the player account
b) You will all be given a sign up bonus attached automatic to your player account (20% value up to €500, valid for 60 days from first deposit)
c) Additional value will be paid into the VIP-shop account on 5050Poker which can be used for offline/online mtt's or merchandise.
I know that this might cause that some of you guys want to switch deal since it was not what we originally agreed on and I totally understand. We do however have to respect 5050poker’s stance on this and respect the network rules.
6) Black Chip Poker (Merge
): We still have to figure out what will happen here and if you play on Black Chip Poker fell free to contact us and we will help you out the best way we can.
7) Poker Heaven (Boss)
: We still have to figure out what will happen here and if you play on Poker Heaven fell free to contact us and we will help you out the best way we can.
8) Lock Poker (Merge)
: Some players were able to keep the original deal on Lock Poker and some got transferred to a standard deal. We still talk back and forward with Lock Poker about this issue and hopefully most of our players will keep their deal. If you have been transferred to a standard deal and we cannot get you back to what we originally agreed on we will honor all RB up until 1/4-2011.
If you play on a deal not mentioned above then you are safe and the deal will continue as agreed when you signed up. Any missing RB payments will also be honored.
Plan for the future:
1) Ongoing daily support again from Monday-Friday on msn/skype mail and also on some weekends
2) We will in the future do private rake races (one for each room instead of the combined VIP race) and the VIP wallet will slowly be faced out and exchanged with value going directly into poker accounts.
3) We will settle all outstanding rakeback
Since there is quite a big backlog of both support and administrative work this will take some time unfortunately but I hope you guys can accept that. If you have any questions then contact me on the support Skype/MSN and I will do my best to answer everyone every day.
Skype: allan.jensen.86. / vipsupport-veryimportantplayers
Mobile: 00356 99154896