♦♦♦ RakeTheRake Thread - 2+2s Longest RB Advertiser - iPoker Specialists -100% Returns in April

[EN09]

Just rec'd another email from Victoria, a better explanation but still nowhere to verify anything. She is still looking into it. Gotta love the honor system! I'll wait to hear from her again, thanks.

[RakeTheRake]

Originally Posted by EN09

I signed up in October and have yet to receive any RB payments. Sent two messages to support and both times "Victoria" replied she would look into it and respond within 24 hours. First time was weeks ago and I had to resend yet another message. I will say she did respond to the second one within 24 hours, but not to my satisfaction

I received a response BCP took 416 points and gave me a "bonus". Is a "bonus" considered to be RB? Where can I confirm payments of RB either on raketherake.com or on BCP? There are no entries under BCP's cashier button, nor on their History page. None under Transactions, Transfers or Adjustments within the Cashier History.

My last provider through FTP had all RB earned AND deposits made to my FTP account on their site, plus there was a transaction history of deposits made into my account within FTP's transaction history.

I am completely unhappy with being left in the dark, or not being able to confirm what is and what isn't occurring. It was my understanding RTR was was the place to sign-up through, but not being able to get a complete answer to my inquiry and pointed to a page where everything is documented is frustrating. If it is an error on my part please point me in the correct direction. Being told 416 points were taken from my account by BCP and a $15 "bonus" was given seems odd. I cannot locate ANYWHERE where this is documented. I do see Rake and Rakeback Earned, but no history of anything else. Can this be cleared up after 4 months?

Hey EN09,

We are already addressing this in our forum where you have already posted it and alerted BCP to it, so no need to post twice

We have asked BCP to look in to your account. Meanwhile you do recall that Merge stopped offering rakeback to new players in June 2011 and you are on their VIP program which was a minimum of 35%? VIP payments are payable once a month. And the deal to get that was that you were not to spend the points and they would be cashed in for you.

Now (without having heard back from BCP yet for time zone reasons) 416 points is $41.6 in rake and 35% is $14.56 or $15.00 rounded

But that should be in cash and not a bonus that you have to clear.
Do/Did you have to clear it before being able to withdraw?

I didnt understand this party sorry

Gotta love the honor system!

Can you explain? Thanks
Let me know and apologies for any inconvenience

Best wishes

RakeTheRake



PS have deleted the post in our forum since you are also already dealing with this via email prior to either post. Again odd for either post now!

[EN09]

Apologies for x-posting this. I did post in the forum after waiting a few weeks for a reply, then later came here and posted since 2p2 has more traffic and thought someone else could explain what was happening.

My first email was weeks ago and the response was, we would get back to you in 24 hours with an answer, which didn't occur. Apparently Victoria was contacting BCP. Weeks later I again sent a message to which the 24 hr canned response was made. Then I rec'd the "Bonus" answer which still did not rectify my original concerns about being able to track payments, if they were being made.

The "honor system" was a jaded reference to me not being able to utilize BCP's cash history page, nor my RTR account page to verify payments or "bonuses" being applied. Am I simply to trust what RTR and BCP does with no verification of any transactions? The $15 bonus was credited to my account, and not played off, with the sole verification of noticing an increase in my cash balance on the poker client and nothing else. There was neither an explanation, or accounting of the bonus either on BCP or RTR pages which led me to scratch my head and wonder what business practice this mirrors.

I did repost above Victoria gave somewhat of an answer to the points and bonus references through a third email after I posted on your forum (not sure of the traffic there as it was my 1st post), and here on 2p2.

All I would like to see is some type of bread crumb trail verifying what is being paid and how - if any payments are even being made. It would also be advisable to at least send a quick note out stating you are still looking into something, rather than to go weeks without any further notification, until I again send another email.

In reading your forum prior to contacting you folks, I was aware the possibility of waiting a month or two for the account to work it's way through the system might need to happen, which I allowed it to. After a few months I decided it was time to begin investigating this and was allowed to be in the dark for weeks.

Sorry to have x-posted for information from others, since I haven't been quite satisfied for the vague answers and continued replies of looking into it. My bad...

Would not have posted again but did as a response to your post. Victoria is once again looking into it. Thank you.

[RakeTheRake]

Originally Posted by EN09

Apologies for x-posting this. I did post in the forum after waiting a few weeks for a reply, then later came here and posted since 2p2 has more traffic and thought someone else could explain what was happening.

My first email was weeks ago and the response was, we would get back to you in 24 hours with an answer, which didn't occur. Apparently Victoria was contacting BCP. Weeks later I again sent a message to which the 24 hr canned response was made. Then I rec'd the "Bonus" answer which still did not rectify my original concerns about being able to track payments, if they were being made.

The "honor system" was a jaded reference to me not being able to utilize BCP's cash history page, nor my RTR account page to verify payments or "bonuses" being applied. Am I simply to trust what RTR and BCP does with no verification of any transactions? The $15 bonus was credited to my account, and not played off, with the sole verification of noticing an increase in my cash balance on the poker client and nothing else. There was neither an explanation, or accounting of the bonus either on BCP or RTR pages which led me to scratch my head and wonder what business practice this mirrors.

I did repost above Victoria gave somewhat of an answer to the points and bonus references through a third email after I posted on your forum (not sure of the traffic there as it was my 1st post), and here on 2p2.

All I would like to see is some type of bread crumb trail verifying what is being paid and how - if any payments are even being made. It would also be advisable to at least send a quick note out stating you are still looking into something, rather than to go weeks without any further notification, until I again send another email.

In reading your forum prior to contacting you folks, I was aware the possibility of waiting a month or two for the account to work it's way through the system might need to happen, which I allowed it too. After a few months I decided it was time to begin investigating this and was allowed to be in the dark for weeks.

Sorry to have x-posted for information from others, since I haven't been quite satisfied for the vague answers and continued replies of looking into it. My bad...

Would not have posted again but did as a response to your post. Victoria is once again looking into it. Thank you.

Thanks for the explanation EN

I will also begin an investigation as why it has taken weeks/months to solve this, as it should have been done in hours. I will also ask BCP to let you know if there is a trail within their system to see your exchange of points for cash.

Best wishes

RakeTheRake

[EN09]

No problem, sir. I'm certain Victoria is doing her best. Sorry to have stirred the pot... I am a patient guy though!

[rocky1210]

RTR,

Just created my Stan James account. Can I wait for you to verify it before making a deposit?

Also, the account is in $, Im sure I chose currency as £, can this be changed now, or is $ for everyone?

[RakeTheRake]

Originally Posted by rocky1210

RTR,

Just created my Stan James account. Can I wait for you to verify it before making a deposit?

Also, the account is in $, Im sure I chose currency as £, can this be changed now, or is $ for everyone?

Glad to hear you've joined up. Now that Purple are leaving, this deal is insane value for people looking to stay at Microgaming.

Yep you can wait my friend till the verification.

Will inquire about your currency question and get back to you.

Best wishes

RakeTheRake

[Nattydstar]

Originally Posted by EN09

Apologies for x-posting this. I did post in the forum after waiting a few weeks for a reply, then later came here and posted since 2p2 has more traffic and thought someone else could explain what was happening.

My first email was weeks ago and the response was, we would get back to you in 24 hours with an answer, which didn't occur. Apparently Victoria was contacting BCP. Weeks later I again sent a message to which the 24 hr canned response was made. Then I rec'd the "Bonus" answer which still did not rectify my original concerns about being able to track payments, if they were being made.

The "honor system" was a jaded reference to me not being able to utilize BCP's cash history page, nor my RTR account page to verify payments or "bonuses" being applied. Am I simply to trust what RTR and BCP does with no verification of any transactions? The $15 bonus was credited to my account, and not played off, with the sole verification of noticing an increase in my cash balance on the poker client and nothing else. There was neither an explanation, or accounting of the bonus either on BCP or RTR pages which led me to scratch my head and wonder what business practice this mirrors.

I did repost above Victoria gave somewhat of an answer to the points and bonus references through a third email after I posted on your forum (not sure of the traffic there as it was my 1st post), and here on 2p2.

All I would like to see is some type of bread crumb trail verifying what is being paid and how - if any payments are even being made. It would also be advisable to at least send a quick note out stating you are still looking into something, rather than to go weeks without any further notification, until I again send another email.

In reading your forum prior to contacting you folks, I was aware the possibility of waiting a month or two for the account to work it's way through the system might need to happen, which I allowed it to. After a few months I decided it was time to begin investigating this and was allowed to be in the dark for weeks.

Sorry to have x-posted for information from others, since I haven't been quite satisfied for the vague answers and continued replies of looking into it. My bad...

Would not have posted again but did as a response to your post. Victoria is once again looking into it. Thank you.

Hi EN09,

I've checked your account. Indeed a bonus was paid on the first of this month, at which time we sent an email to you advising that the bonus was paid - you should also have received a "pop-up" in the poker client advising the bonus was paid. This is the same way it will be done on the first day of each month, providing you play the month prior - no playthrough is required on these bonuses.

You can view this bonus in your history. Just visit the "Player Admin" (click the link at the bottom of the poker client) and then proceed to the "Ledger History" it's located here (login required ofc) and select the date January 1, 2012 and you will see the bonus which was added to your account.

If you require any more information please let me know.

Kind regards,

Nathan
BlackChip Poker.

[RakeTheRake]

Originally Posted by rocky1210

RTR,

Just created my Stan James account. Can I wait for you to verify it before making a deposit?

Also, the account is in $, Im sure I chose currency as £, can this be changed now, or is $ for everyone?

Hey R

They say -

If your Sports account is in £ then all is good as all poker accounts are in USD.

If however your Sports account is in USD and you want it in £ give me your alias and we will need to close the USD account and then you can open a new account in £.

We’re working towards a single wallet which will keep all accounts in the same currency as the Sports account.

Hope that helps

Best wishes

RakeTheRake

[rocky1210]

Originally Posted by RakeTheRake

Hey R

They say -



Hope that helps

Best wishes

RakeTheRake

Thanks for getting back to me.

Just wanted to know how long verification takes? Wanted to start playing on Sun 15th, in time for the 2nd race...

[RakeTheRake]

Originally Posted by rocky1210

Thanks for getting back to me.

Just wanted to know how long verification takes? Wanted to start playing on Sun 15th, in time for the 2nd race...

PM me your details there and i'll see if i can reach anyone at this time...

Best wishes

RakeTheRake

[EN09]

Originally Posted by Nattydstar

Hi EN09,

I've checked your account. Indeed a bonus was paid on the first of this month, at which time we sent an email to you advising that the bonus was paid - you should also have received a "pop-up" in the poker client advising the bonus was paid. This is the same way it will be done on the first day of each month, providing you play the month prior - no playthrough is required on these bonuses.

You can view this bonus in your history. Just visit the "Player Admin" (click the link at the bottom of the poker client) and then proceed to the "Ledger History" it's located here (login required ofc) and select the date January 1, 2012 and you will see the bonus which was added to your account.

If you require any more information please let me know.

Kind regards,

Nathan
BlackChip Poker.

Thank you for the reply and answering my questions. Have a great month!

[rocky1210]

Efficient as usual rtr :-)

Regarding the sign up bonus, the welcome email from stan james, says $500... But its $1000, correct? So I should just deposit $1000, and email them when I've got 18000 points right?

[RakeTheRake]

Originally Posted by rocky1210

Efficient as usual rtr :-)

Regarding the sign up bonus, the welcome email from stan james, says $500... But its $1000, correct? So I should just deposit $1000, and email them when I've got 18000 points right?

Exactly...any problems drop them a line.....any continued problems...contact our team here they should be able to help.

Best wishes

RakeTheRake

[LeonsMama]

Hey,

WPT race not paid yet, or is it just me?

Regards.