Hey lyubzer,

Got your email and we responded. I'll do my best to work this out with Bwin.

It's a little more complicated then that.

Will keep you posted- But through Savvy, not here.

Best,

Tore

Waiting for my savvy points for Bwin AND Party poker,i have confirmation from both about tracking affiliation,made the points and nothing

mikyB,

Bwin is a known issue so I won't repeat what I have already detailed above.

Party on the other hand is easy to resolve, we just email the poker room to request confirmation of completed requirements and they typically respond withing a week.

But you need to let us know first. We have no regard at all of you attempting to contact us about Party Poker. We will check for you.

Thank you,
Tore

ur right,only 5 days waiting for party (and still waiting)

mikyB,

After contacting the affiliate manager at Party Poker as we had said we would, we were able to get confirmation that you had completed your bonus requirements. The savvypoints are in your account.

Thank you for your patience and understanding, it has been pleasure assisting you.

Best,

Tore

Now, after I have finally sent them additional photo of me holding id next to face, Pokersavvy says that they don't have required documents from me...

Tore/Pokersavvy, sure you want to pay, but somehow you have lost docs and photos that I have sent to you, right?

No, we literally never received them. Checked all of our inboxes, checked our spam folder, nowhere to be found.

Please try sending it again.

Thanks,

Tore

Hey all,

Just wanted to point out to anyone concerned about payments from PokerSavvy:

Earlier today you resent the documents, our security department verified them, and the order in question was processed an hour ago.

Thanks for your patience,

Tore

Yes, finally after one month I have received payment. Thanks.

Seriously Tore, you should rethink this verification process. In the meantime I have cleared another bonus and received payment from other kickback site. It was quick and without unnecessary delays.

Still no bonus after completing the requirements for bwin room. We are now coming up to week 3 and this is really frustrating.

If bwin are running a scam then I shall inform fellow gamblers over at betfair to be wary of dealing with this bookie.

Hello,

Thank you for the suggestion. We will take it under review.

Best,

Tore

Hi,

I'm posting this thread to warn you against pokersavvy so you won't get cheated like I got.

I signed up for one of their poker rooms (RedKings) to complete bonus and earn pokersavvy points. I was quite busy so it took me a while to complete it. When I did it, I was told that I'm not tracked to pokersavvy. Np I thought, it has to be just a mistake, I had 2 emails from them confirming that I'm tracked, so I contacted support. However, I was told the same answer again. I was like wtf, that's just nonsense. I contacted them again and after this third try I was told different answer, that RedKings bonus has expired and I won't get any points for that room anyway. They haven't sent me even email or PM to inform me when it happend. They just told me that after the third email to support. And what's more, they told me that the bonus has expired "months ago". However, only 1 month ago, they sent me an email informing me about my redkings account and about amount of points left to complete bonus, without saying single word about bonus expiration...

So that's all, I'm disgusted with behavior of pokersavvy and I just want to warn other players.

I agree with you completely. Ive been scammed with the bwin room. I signed up through pokersavvy and confirmed tracking in emails with bwin and savvy. I required 5600 market points and started working on the bonus. I completed the requirements and logged into savvy only to find my bonus has changed. The bonus for the bwin room was now a deposit and 250 poker points. Now obviously this would apply to new players taking up the bonus at this point not existing players. I click on completed and receive an email saying not met requirements. I explain ive been working on the bonus for a couple of months and require 5600 market points not the 250 poker points which is for new players. Then they say that they cant verify anything because bwin havennt provided enough info.

The design of the pokersavvy site is such that when they update lists of bonuses for rooms it updates all instances across the site. So that players currently working towards bonues find their requirements changed. Its not even efficient because when the bonus changed to 250 poker points but the info box still displayed market points. Now im into week 3 and no bonus from savvy despite meeting the requirements.

ive been more then patient but this is clearly a scam and people should be wary of dealing with this company.

Hello,

This is Tore Ingersoll - Thorp from PokerSavvy, and I'll need to clarify these charges as they are inaccurate in their portrayal of the two support issues.

First off: Issues do happen. This is not a perfect system. Tracking and reporting issues are common and we do our best with the information we get from the poker rooms. Occasionally, we discontinue our partnership with poker rooms as well. We always inform users of an offer that is giong to expire, giving them ample time to still earn their kickback.

When a user feels they are owed a bonus but we can't confirm that they have met the requirements (either due to a lack of reporting, a tracking issue, or a discontinued offer), we will compensate users for their time. Always.

thrr- Have you asked to receive a partial bonus? Contact me directly and I can work something out with you now. If you are willing to work with us, we will help you out.

Specifics:

1) In regards to Redkings: You were never tracked. If you email our support team twice and each time we tell you that your tracking has not been confirmed by the poker room, then you are not tracked. You never appeared on their report. If the poker room cannot directly confirm that you signed up correctly, than we have no choice to believe that you are not tracked correctly. Assurances from you that someone at the poker room is telling you otherwise is not enough for us to confirm your tracking.

Tracking confirmation must come directly from the poker room.

It does appear that you were given some incorrect information from our team and I apologize for that. It looks as though you received an auto email encouraging you to play at the room, even after the room had been discontinued. This is just a mistake on our part.

It also appears as though that the final word you received from us was informing you that the bonus has expired when what was actually relevant to you was that you were never tracked to begin with.

Again- Issues happen. Please email me directly and I can compensate you. Since this is your one and only post on 2+2, I don't know who you are. My email is: tore@pokersavvy.com

2) Bwin. This is an ongoing issue we are resolving. In fact, every day we are paying more users as we are able to work this issue out with Bwin on a case by case basis.

I completely understand this is frustrating, but it's going to take time. SuckedOUt1: You can also contact me directly.


Lastly I'd like to point out that our record speaks for itself. We are a leader in the affiliate industry, have a responsive support team that works incredibly hard to resolve these issues as quickly as possible for users, and we pay out thousands of dollars in bonuses every week. The above issues are isolated and are in no way common.

Thanks for your time,

Tore