Thanks tore,I recieved my points for bwin
About the purple lounge issue,yesterday I chatted with their live support again,I went there mainly because I didn't get the promised 30% loyalty bonus :
You're through to Purple Lounge live chat support. A Customer Support agent will be with you in a moment.
You have been connected to Melissa S.
Melissa S: hello how are you today?
Kevin r: Hi,just a question,when is the 30% VIP bonus paid?
Melissa S: It was paid today
Kevin : Oh really?I didn't receive anything
Kevin : and I made 102 VIP points
ver the last 2 weeks
Melissa S: one moment please
Kevin : So I shoulve received like $30.60
Kevin : Ok ty
Melissa S: you are not tracked properly, but our affiliate manager will fix the problem, and you will receive your VIP points later today
Kevin : I'm not tracked properly?? I asked 3 times to fix the problem and got assured it would be fixed...
Kevin : Pokersavvy never sees my username on the list,but I got told 3 times I'm tracked correctly to them on here,and affiliate manager would confirm it to them
Kevin : but they also always reject that I am tracked to them
Melissa S: one moment please
Melissa S: your are tracked, but since you are on Pokersavyy you don't receive VIP points. You are not allowed
Melissa S: But you can get the pokersavyy bonus
Kevin : lol what?Now you're telling weird stuff...when I first asked live support,I got told "you can't get part of 1st deposit bonus,but because you are pokersavvy player you get 30% loyalty bonus",now I don't get anything?
Kevin : And also,I sent 4 bonus check request to pokersavvy about the bonus now,but everytime they say I'm not tracked...
Kevin : I don't really care about the 30% bonus,but I want my savvypoints..
Melissa S: You are tracked and you will get 30% VIP points
Melissa S: I'm sorry I meant the Pokersavyy points
Melissa S: I apologise for the inconvinience
Melissa S: Your status has been confirmed
Kevin Braunreuther: Ok but can you please contact them then?Because EVERYTIME I sent a bonus request to them they say I'm not tracked,no matter what I do,I even sent emails to tem,but they always say the same for 2 weeks now
Melissa S: It is sent now
Melissa S: Is there anything else I can help with?
Kevin Braunreuther: Ok,thanks
no that was all,bye and thanks
I really think the mistake is on their side now,seeing they don't even know what they're talking about.
When I played 200 raked hands I shouldve gotten $10 of the 1st deposit bonus,but they said "because you're pokersavvy player,you get 30% loyalty bonus instead of the 1st deposit bonus",now I don't get any bonus from them? Pretty amazing
To me they seem to be pretty unprofessional and there is zero communication between them,seeing they didn't even contact you like I got told they would almost 2 weeks ago..
Anyways,thanks again for your efforts about clearing this and I hope I can clear many more rooms when this had a positive outcome