Open Side Menu Go to the Top
Register
RakeBrain = 2 thumbs down RakeBrain = 2 thumbs down

11-27-2012 , 12:55 PM
Nada
RakeBrain = 2 thumbs down Quote
12-01-2012 , 02:35 PM
Been well over a week almost two. After my initial response of them "looking into it" I have yet to hear anything from Rakebrain. This is the same way that VIP handled their business. Beginning to think that the whole thing they posted above about it being someone not affiliated with Rakebrain is a bunch of bull****. Nice to see they are free to advertise here tho..
RakeBrain = 2 thumbs down Quote
12-01-2012 , 10:43 PM
So is Rakebrain replying to emails now or is it more of the same? I saw earlier today in a cake or juicy stakes cashout thread that someone had their check expedited...RakeBrain was able to do that for me before David left. I've sent them about six emails this past year and haven't gotten one response. Keeping my fingers crossed...
RakeBrain = 2 thumbs down Quote
12-02-2012 , 10:12 AM
I have pm'd rakebrain again but no reply its been 4days can't see them doing anything about it
RakeBrain = 2 thumbs down Quote
12-04-2012 , 02:32 AM
I pm'd Rakebrain about coming back to this thread and never heard back. I don't see their banners here anymore, does anyone? If you see them please let me know. I also poked around Pokerlistings and there are still dozens of links to Rakebrain on their site. I am guessing they are still related unless PL is just careless and left a bunch of links up to their competitor after they sold it.
RakeBrain = 2 thumbs down Quote
12-04-2012 , 10:08 AM
Quote:
Originally Posted by Pokeraddict
I pm'd Rakebrain about coming back to this thread and never heard back. I don't see their banners here anymore, does anyone? If you see them please let me know. I also poked around Pokerlistings and there are still dozens of links to Rakebrain on their site. I am guessing they are still related unless PL is just careless and left a bunch of links up to their competitor after they sold it.
The banners are there..
RakeBrain = 2 thumbs down Quote
12-04-2012 , 05:24 PM
I see Buzzdraft.com banners where the big one used to be. I am going to talk to the admins here in the mod forum. I think Rakebrain has been given long enough. When they finally posted here I thought it may start a discussion but that obviously did not happen. They visited the forum this morning so I know they have received the PM.
RakeBrain = 2 thumbs down Quote
12-04-2012 , 06:23 PM
I've put it out there to those who look after this account (thanks for bumping the mod forum thread, PA); unfortunately in this case it isn't me so I'm not able to provide any answers myself.
RakeBrain = 2 thumbs down Quote
12-06-2012 , 07:03 AM
Dear all,

As we have already stated in a number of private messages that we have already sent out to a number of players. We would like to apologize for the slow response to this thread and to other emails you have sent us. However, it is our prerogative to reply in all honesty to the situation that some players have faced due to VIPplayers. As we stated in out private replies, Rakebrain's previous management had worked on some under the table deals and this was of great detriment to the reputation of Rakebrain, which always boasted to having a great relationship with its players and poker rooms alike.

Kindly note that Rakebrain is now under new management and such deals will not be tolerated anymore. Also, please understand that Rakebrain does not manage the rake cash outs for players, these are paid directly from the poker room every player has signed up to.

For further questions, you may contact us on support@rakebrain.com
RakeBrain = 2 thumbs down Quote
12-06-2012 , 07:43 AM
Quote:
Originally Posted by RakeBrain
Dear all,

As we have already stated in a number of private messages that we have already sent out to a number of players. We would like to apologize for the slow response to this thread and to other emails you have sent us. However, it is our prerogative to reply in all honesty to the situation that some players have faced due to VIPplayers. As we stated in out private replies, Rakebrain's previous management had worked on some under the table deals and this was of great detriment to the reputation of Rakebrain, which always boasted to having a great relationship with its players and poker rooms alike.
It's your right to reply honesty? Don't you mean it's your responsibility to reply honestly?

Also, why no response for 3 weeks after your first post in here?
RakeBrain = 2 thumbs down Quote
12-06-2012 , 10:01 PM
Quote:
Originally Posted by RakeBrain
Dear all,

As we have already stated in a number of private messages that we have already sent out to a number of players. We would like to apologize for the slow response to this thread and to other emails you have sent us. However, it is our prerogative to reply in all honesty to the situation that some players have faced due to VIPplayers. As we stated in out private replies, Rakebrain's previous management had worked on some under the table deals and this was of great detriment to the reputation of Rakebrain, which always boasted to having a great relationship with its players and poker rooms alike.

Kindly note that Rakebrain is now under new management and such deals will not be tolerated anymore. Also, please understand that Rakebrain does not manage the rake cash outs for players, these are paid directly from the poker room every player has signed up to.

For further questions, you may contact us on support@rakebrain.com

A.K.A. Rakebrain is not going to do anything to make this right... Didn't UB say they were under new management after the Potripper scandal? How did that turn out again? Oh yea it turned out they were owned by the same people. How do we not know that this is the same situation? Also, how much do you value your business? Like it or not Rakebrain was attached to VIP and they need to make things right with players before they try to get other ones. I'm owed a very miniscule amount of money but it comes down to principle. Coming in here and saying it wasn't us it was someone else is a cop out IMO.
RakeBrain = 2 thumbs down Quote
12-07-2012 , 10:35 PM
actually found the PM that Rakebrain sent me for VIP. Can I post this here or will I get in trouble for posting a private message.
RakeBrain = 2 thumbs down Quote
12-09-2012 , 06:56 AM
What a joke. Pay me the rake owed to me RAKEBRAIN.

Such BS.
RakeBrain = 2 thumbs down Quote
12-09-2012 , 07:42 AM
Quote:
Originally Posted by RakeBrain
Dear all,

As we have already stated in a number of private messages that we have already sent out to a number of players. We would like to apologize for the.............
blah blah blah

Let me get this straight. You paid other players BEFORE the initial one who made this post? What a joke.

And for the record, at first, I was not angry, or demanding. After a period of months and months and countless unanswered emails, a person can only take so much. So I ask, for the 34th time, can I please get the rakeback owed to me??

Sincerely,

A poker player currently earning rakeback thru any company that is not RAKEBRAIN

Quote:
For further questions, you may contact us on support@rakebrain.com
And I'm sure the replies will be handled with the upmost of importance! /sarcasm

Last edited by Gamboholik; 12-09-2012 at 07:44 AM. Reason: Typo: spelled it RAKESTAIN by mistake...
RakeBrain = 2 thumbs down Quote
12-09-2012 , 04:00 PM
FWIW, I lazily made a rakeback account with rakebrain.com for 3 diff sites and have been playing for the past 2 months or so but have not gotten a single cent of rakeback for any of the sites and also don't have anything even listed as being tracked on the site. Just shows $0. Emails never responded to. Now I have to waste time making new accounts and moving balances over.
RakeBrain = 2 thumbs down Quote
12-09-2012 , 06:06 PM
Quote:
Originally Posted by RakeBrain
Dear all,

As we have already stated in a number of private messages that we have already sent out to a number of players. We would like to apologize for the slow response to this thread and to other emails you have sent us. However, it is our prerogative to reply in all honesty to the situation that some players have faced due to VIPplayers. As we stated in out private replies, Rakebrain's previous management had worked on some under the table deals and this was of great detriment to the reputation of Rakebrain, which always boasted to having a great relationship with its players and poker rooms alike.

Kindly note that Rakebrain is now under new management and such deals will not be tolerated anymore. Also, please understand that Rakebrain does not manage the rake cash outs for players, these are paid directly from the poker room every player has signed up to.

For further questions, you may contact us on support@rakebrain.com
Can you answer a few more questions for users here? I'd like to give you the benefit of the doubt with a lot of this, but you make it very difficult by responding only a few times in a couple of weeks and not responding for so long in the first place.

1) Can you explain why players report that emails go unanswered?

2) Can you commit to answering all the questions in this thread in a timely manner (48 hours on weekdays)?

3) Did you inform all users that were sent to VIP grinders that their deals were invalid and why they were invalid?

4) Have you taken any legal action against the rogue employee? Any other details available?
RakeBrain = 2 thumbs down Quote
12-09-2012 , 09:47 PM
This is the reply from Carbon when I asked how much total rakeback I should have been paid:


RakeBrain = 2 thumbs down Quote
12-09-2012 , 11:16 PM
Did you ask Carbon if you were correctly tracked to rakebrain's affiliate account?

If you signed up with the "up to 45%" links you would be on the VIP system, not rakeback, so that's another possibility.

Regardless, Carbon should be able to let you know which plan you are on and with which affiliate (if any). Your affiliate obviously should respond to your questions about this sort of stuff, and Carbon is a non under the table site historically, so you shouldn't be in any situation with a private deal that got taken back.

Bizarre that you get no response from Rakebrain though.
RakeBrain = 2 thumbs down Quote
12-10-2012 , 07:26 AM
I PM'd rakebrain 5/6 days ago still no reply.
RakeBrain = 2 thumbs down Quote
12-12-2012 , 06:33 PM
what do you know... still nothing...
RakeBrain = 2 thumbs down Quote
12-12-2012 , 07:43 PM
Hi Jeff,




Thanks for your email.



We have sent a number of emails to VIPplayers.com regarding this issue. It is true that the previous management of Rakebrain had done some under the tables deal and unfortunately we are facing the consequences now. As the new management at the moment we would like to let you know that we are taking this issue very seriously and trying our best to solve this. However, please appreciate that this is going to take time.



Regards,



Jane – support@rakebrain.com
RakeBrain = 2 thumbs down Quote
12-13-2012 , 08:46 AM
As of last week, we halted RakeBrain's advertising campaign for the time being with the hopes of seeing outstanding issues resolved. If anyone has emails or PMs that are not being responded to by Rakebrain, please let them know in this thread; we're hopeful that they will work hard to resolve everything to the best of their abilities.
RakeBrain = 2 thumbs down Quote
12-13-2012 , 10:50 AM
Have sent 2 PMs that have not been responded to.
RakeBrain = 2 thumbs down Quote
12-13-2012 , 11:59 AM
Quote:
Originally Posted by Bobo Fett
As of last week, we halted RakeBrain's advertising campaign for the time being with the hopes of seeing outstanding issues resolved. If anyone has emails or PMs that are not being responded to by Rakebrain, please let them know in this thread; we're hopeful that they will work hard to resolve everything to the best of their abilities.
Thank You!
RakeBrain = 2 thumbs down Quote

      
m