I tried to log on today to my poker client through sportsbook and was told my account was closed for security reasons. I asked through chat what was wrong, and below is the copy and paste text of what a dick-head the chat guy was:

chris: hello

chris: can I be transferred to the poker dept please

chris: 372647207

Steve Garcia: Sure

Steve Garcia: I'll transfer you to the person who'll be able to assist you with this. Please hold...

Please wait while I transfer the chat to 'Ivan Richmond'.

Hello, my name is Ivan Richmond. I'll be assisting you today.

chris: hello ivan

chris: I got a message saying my account was suspended, Ive sent a email or 2 and have gotten no reply, can you shed some light as to whats going on?

Ivan Richmond: Hi good evening

Ivan Richmond: Please hold for a moment while I look up your account...

Ivan Richmond: Your account was closed by upper management

Ivan Richmond: No further information can be given

Ivan Richmond: I'm sorry for the inconvenience

chris: so am I ever going to get an explanation?

chris: or can it be re-opened?

Ivan Richmond: No further information can be given

Ivan Richmond: I'm sorry for the inconvenience

chris: I was told I would get an email?

chris: now youre saying I will not?

Ivan Richmond: No further information can be given

Ivan Richmond: I'm sorry for the inconvenience

Ivan Richmond: The account is closed.

Ivan Richmond: Thank you for understanding

Ivan Richmond: ok, in any case, the account is closed

Ivan Richmond: It will never be reopened

Ivan Richmond: Thank you for understanding

chris: well, thats quite alright, youre not the only girl at the dance

chris: and ill make sure to let the good folks at 2+2 know about how you cannot "give further information." you do realize that poker stars will be back eventually, probably within a year or 2, and everyones going to leave your sorry asses

chris: its fine if you want to close my account, thats your prerogative, but without any explanation, is unacceptable.

Ivan Richmond: We work with 2+2, they know our policies very well

Ivan Richmond: The account is closed

Ivan Richmond: Thank you for understanding

Ivan Richmond: If you wish you can contact them, they can also inform you that we reserve the rights to close accounts at any time or point given

chris: you work with 2+2? You may have advertising deals with them, im referring to other members. I dont give a **** about the owners of 2+2.

chris: I understand that

chris: like I said, its your decision, im totally with you on that

Ivan Richmond: It's our service. We are not obliged under any law to leave an account open, we can close accounts if management so desires so

Ivan Richmond: Is there anything else I can do for you?

chris: if you dont like that im white, close the account, but at least tell me thats the reason.

Ivan Richmond: Accounts do not have colors

Ivan Richmond: Thank you very much

chris: you are totally correct, but just out of hospitality, I should know WHY the account was banned

Ivan Richmond: Is there anything else that we can do for you?

chris: thats not asking too much

Ivan Richmond: I'm sorry but we do not have to disclose any information

Ivan Richmond: Once again, we are not obliged

Ivan Richmond: Have a good day

Ivan Richmond: I have to let you go now

Ivan Richmond: Good evening

chris: i will cut and paste this conversation on 2+2. You too

Ivan Richmond: You are more than welcome to do so

chris: I know

Ivan Richmond: I am just quoting our policies

Ivan Richmond: You are more than welcome to also copy and paste them

Ivan Richmond: Let me provide you with the link

chris: I understand your policies as do everyone on 2+2

chris: its not about that

chris: we all know you DO NOT HAVE to disclose information, but it would be a lot better if you would so I would know whats wrong

Ivan Richmond: We do not have to disclose the reason why we closed an account

chris: I have no idea why you closed the account, and to not give a reason why is your prerogative, but it would be nice to get an explanation

Ivan Richmond: It won't be good or bad, it's just a policy

Ivan Richmond: I will have to close the chat now, this conversation is going in circles

Ivan Richmond: Good bye


As you can see, guy was a total dick-head. I understand it's their site and they can ban who they please, but is asking for a reason too much to ask? Even if they gave me a reason, and I don't agree with it, its still their site and can do what they wish. Anyway, I'm not starting this thread for help or to get my account back open, b/c I really couldn't care less, just letting everyone out there know.

You obviously did something wrong and don't seem to deny it you just want confirmation that what you did was in fact wrong.

Ivan Richmond like a bot

Ivan was fine. You were the one swearing at him. Even if Ivan did want to give the reason, he'd get fired because upper management instructed him not to do so. Most likely, he doesn't even know it or have access to it.

Ha!

Get him Merge!

still a pretty strange policy even if he has done something wrong/against TOS.. thats a pretty sketch policy.. very off putting imo

This happens and has happened plenty of times before.

In most cases, it does seem some type of fraud or attempted fraud was committed.

The "you can't talk about it or get to know the reason or anything else" line is a bit rough, I've seen other places do it though.

The only time this is really an issue is when there is a false positive. I've heard of a few, but most times we see these threads it seems suspicious/fraud related.

Ivan was fine?? He was a total dick. I only swore at him due to frustration and a lack of explanation. I'm not saying it was right and I'm not the type to fly off the handle, but I do think I am owed an explanation considering the amount of money I have deposited and subsequently lost on their site. That's the least they could do.

How is he a "total dick"? I get that you're not happy about the decision to close your account without providing a reason, but all he's doing is passing the information along to you, and fairly politely from what I can see. Sort of doubt he gets to overrule upper management and tell you the reason, if he even knows what it is.

I would guess this depends on whether it is in fact your money or fraudulently acquired. Why don't you just tell us what you did and we will be the judge?

zero

You have absolutley NO idea why the account was suspended? Did you not play on the site for a long period of time or do anything that was suspicious to them? Such as not provide some sort of personal information needed for a withdrawal. Or maybe just be a total douche in chat boxes across the site or in emails to support? There has to be something. I suppose it could happen anyway though. Read it before, usually with reasons or a misunderstanding of some sort.

Just wanted to chime in and say that in the past Merge has closed down my accounts, my roommate's accounts and a friends account mistakenly. It can happen and it happened to me. In the end it will work itself out if you have indeed done nothing wrong.

http://forumserver.twoplustwo.com/28...ounts-1149118/

From my experience contacting reps here on 2p2 was the only way to get a second look and keep updated on what is happening.

The guy could have very well done something wrong but not looking at it objectively combined with accusatory tones is wrong until we have more information imo.

+1

Did they let you cash out your remaining funds or did they take them?

OP said he lost the funds he had on their site. I can only assume that the reason they didn't cash them out is because they did not feel he should rightly be allowed to cash them out.

zero

Why is it so hard to believe I did nothing wrong? Or if I did, I didn't knowingly do whatever it is that got my account closed.

At any rate, I got an email today stating my account has been fully reinstated. Still don't know why it was closed to begin with.

Dear Chris,

Thank you for contacting us.
This e-mail is just to inform you that your account is fully active and you shouldn´t have any problem to access it.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK; please quote this number in any further communication on this subject.

Kind regards,
Paul Mattox

It all works out in the end. Good luck.

haha, weird policy that they cannot disclose the information which resulted in your account being suspended or closed. fwiw i would have been just as heated if not more in the chat w/ support

At least in the end you got your account re-instated.

This happened to me before they switched over to the new cashier.

Had an account on both Carbon and RPM at the time, playing back and forth regularly, few hours on 1...few hours on the other..rinse and repeat.

Saw they were coming out with a new site, Carbon Sports that offered Sportsbooking as well...this piqued my interest to try something new, as well as the potential for CC deposits again. So per instructions that were posted in the appropriate thread (was stated that even if you already had a Carbon account, you had to make a new account under Carbon Sports).

This turned out to be the doomswitch on my Merge playing..as they did the same to me that they did to you. Closed all my accounts with no further explanation.

After eventually talking through a few levels..finally got the same "for potential fraud reasons"; even though my information was accurate already on both accounts AND verified on BOTH Carbon and RPM.

The reps were very helpful to me though in trying to find things out. Just thought it was a lame copout excuse when i tried my best to explain the misunderstanding and to send whatever paperwork/verification needed to show them.

What a c*ck sucker. I would be pissed too especially if you were not aware of what you did

WTF? Support says your account is will not be reopened and then they reopen it? No explanation or nothing. Did they give a tournament ticket for your trouble?

I know online poker sites can state they don't want your business per their tos and not have to give you a reason. The problem with that is they can take all your money and not give you a reason. The fact that they reinstated op is just shady. I love how everyone or a lot of people jumped on op telling him off course he did something wrong.

While sites have the option of booting someone without cause or reason this is the first time I have seen the tos invoked . There really is no reason not to give a reason for a site banning someone . I would be more then leery of a site that did this because they can take your money cart blanche without an explanation. Scary.

Long live PokerStars

Not giving a reason is totally disgusting, really baffled at the first replies.

I'd be well pissed off aswell.

Nope, never did get an explanation. Also, never got a tournament ticket for my trouble, but I will ask.