Firstly I am not here to bash Minted Poker. They have always treated me fairly and have had really good support. I am at a standstill with them so here is my story and hopefully your opinions can shed some light on who was in the wrong here. I have been a player on minted since 2009

I rent out parts of my house to people and over the past 6ish months Ive been having a problem with one of my tenants. I think it's safe to say he is a complete degenerate. He was a normal guy until he started going to casino's. Soon followed a massive gambling problem. He was constantly late with his rent plus I suspected him selling drugs to make extra money and just that bad feeling you get. I tried to evict him but I was taken to court for wrongful eviction. I lost the case and shockingly this tenant was allowed to stay. I had a password page in my desk for all my poker sites. I dont play that much so thats the need for the sheet. I noticed it went missing so I sent emails out to my poker rooms that I have played on in the past. At the time I was also having issues at minted the odd time I would play there. The day of this email I also noticed my credit card missing but I figured I misplaced it. So I figured with the missing password sheet and the very small issues, its time to take a step back and leave poker for awhile until all of this gets figured out/

On September 1 2011 I wrote an email to Minted Poker. This is the email:

To:
support@mintedpoker.com
please have management lock my deposit options for at least 1 year. I havent decided whether I want to leave your site perma or not...so for now 1 year is good. I do not want this account to be able to deposit for at least that time frame.

I checked the account and it was locked. Perfect.

Approx 1 week ago, I woke up, was getting ready for work (was approx 7am) and checked my email. Right away I notice numerous emails from minted poker with "deposit confirmed". I opened up the emails and noticed there were numerous deposits that added up to $600. I went to live chat asap and told them to lock my account ASAP, my account was breached. They locked it.

I asked them why was their deposits on my account and they explained that they had a request via live chat to enable them. I was seriously pissed. I just asked these guys not to remove them for a year. They said they would investigate.

As they did theirs, I did my own. I asked if there was any money transfers from my account since sept 1. They confirmed the night of the breach a $5 transfer was made to an account. I got the account name it was transferred too and started doing some googling. I found out the persons account was a scammer who was involved in a scam on UB. A player would get ahold of a players information, make smallish deposits and make the account look legit. Then make a large deposit, transfer it to the other fraud account and dump the money off on a 3rd account. So good thing I caught this before it happened. I reported these findings with links to the security department.

So yes, this is the person I had living in my household running these scams. I went into the police station and reported it. They are investigating but before they approach my tenant, we talked and it's best for me to get as much information for them first. They said they will most likely obtain a warrant and take his computer and go from there.

I have contacted my other poker sites where I sent the same email and they confirmed there were attempts to lift the ban. The requests were denied because I was very clear in my email not to have them removed for a certain amount of time.

So what my issue is, Minted Poker has told me it's my fault I allowed my documents to be stolen and they cant do anything about it. Yet, if a player requests that their account be locked for 1 year, why would they remove this through a live chat request?

I have also made Minted Poker aware of my fear of being scammed this way in the past. So it's not new to them. Ive also had my deposit options locked every time I leave town or would have been gone any where for more than a few days. I would contact live chat, request my account be locked for fear of a breach.

I wrote this a few days ago and saved it to my computer. I was hoping to hear back from minted before I posted this but they have not responded to me in days. Plus I didnt want to risk the criminal to catch wind of this.

Recent update: The police came and took the computers and the tenant has since been arrested and release on a promise to appear. (this morning and was released already lol Canada law?)

Edit: Sorry I forgot to add $480 was lost and I got the account locked before the other $120 was lost

Just to make sure I fully understand the cliffs below basically cover everything? Did I miss anything or is anything incorrect?

Cliffs

-You had issues with a tennant that had a Gambling Problem.

-With the tennant having a Gambling Problem you requested ALL of your Poker Accounts be locked and not allowed to have deposits made, to protect yourself.

-You kept all your Usernames and Passwords for your Poker Accounts on a single sheet in your PC desk.

-Your UN and PW sheet came up missing along with a credit card.

-Multiple Poker Sites confirmed that someone tried to unlock your accounts and make deposits, though none allowed them too.

-Minted Poker was the only site that DID allow your account to be unlocked because they received a request through Live Chat to unlock your account. They then allowed a deposit of $600 on your account by your Credit Card.

@TiltTheTilt: cliffs look fine

@OP: I would recommend to get in touch with Neil from Minted, he is the official site rep on 2+2 and you can find the thread here: ***MintedPoker / Minted Poker Official Support & Promotions Thread***

Yes, good cliffs

I just want to add that it's not entirely about getting the money back. It's only $480 but what if I didnt catch this quickly? I could have lost $10,000 due to this. Plus I am also very upset that I felt like I took the necessary steps and I still got screwed over. Sure it would be nice to get this money returned but I am extremely frustrated. One of my faults is not explaining myself fully to their support when requesting the year long ban. (I chose a year because I will be leaving the country for a few months on two different occasions so I decided to just make it a full year) but I figured requesting a ban was sufficient enough plus my history of telling them my fear of being breached and always requesting locks on my account.

Minted are at fault here. What's the point of locking if they're just gonna unlock? Sounds like they just wanted your account to deposit more.

Seems like the account should not have been unlocked, IMO.

I'd like to know what Minted Poker's policy is on unlocking an account that had been requested to be locked for a year. It appears a simple chat with their first tier support was enough for the scammer to get access to an account that no one should have had access too.

BTW, while I don't think your at fault, you really shouldn't keep your UN and PW's written down. They do have forgot PW features if you do forget. Again, from the info provided it appears the account should have remained locked, but you should also make sure that you keep your info safe. Was your Credit Card with this sheet?

Sure, OP made some mistakes (UN/PW sheet, really??), but Minted is clearly at fault here. I've never heard of a corporation lifting a self-ban...I tried it once at stars when I self banned for longer than intended. They were absolutely unwavering in lifting it. That Mint would lift a self-ban via live chat is disturbing.

Agree, and just to make sure it's clear, my comments about the UN/PW sheet were meant more to make sure he realized the mistake and did not make it again in the future. In NO WAY was I trying to make excuses for Minted Poker.

Minted Poker definitely shouldn't have lifted the ban through chat. Way too easy to get around the exact issue OP was trying to avoid. Did they instantly lift it at the exact time of the request? Regardless it shouldn't have been lifted before the 1 year period, atleast without the Security dept. being involved and some very in-depth process that would ensure there were non risks(may not be possible and if not, the account must remained locked IMO)

Thanks for taking interest in this and I appreciate what you have to say.

The password sheet was really dumb, I know. Im not usually an idiot like that. The reason why I did this, I had so many poker sites (as I used to play a lot) I used to forget the passwords for which site etc etc. I do take blame for that.

My credit card was not with the sheet, no. I checked my balance over the phone and thought I left it on my counter.

Did the suspect(tenant) have access to your house? Were you living in the same residence and renting a room, or did he have to break in to obtain this information?

BTW, I hope you read the post above and realize I am not blaming you for this

He lived in my house. That's why I emailed my poker sites and told them to lock everything. He could get into stuff when I wasnt around and I noticed my password sheet was gone. (Which I was actually planning on getting rid of due to his circumstances)

I understand you're not blaming me, thanks. I really did not even want to bring this out but I was pretty offended when security pointed the finger at me. I told them I was offended by the email they sent me maybe I was a little harsh, I dont know but after I take action to protect myself, they allowed that to happen. I was/am very thankful it was only a little money.

And just to add, my screen name was also allowed to be changed without my consent over live chat by the scammer. (I guess maybe to hide my identity to regs when and if chip dumping would occur?)When I know for a fact Minted does not allow SN changes ever. The reason that was given is the player (supposedly me) was being harassed at the tables and needed a new SN so the harassment would stop. Which I highly doubt this is true or security even looked to see if it was.

Please post the alleged scammer's UB SN.

We may be able to tie him in with other alleged scams, and help the police put him behind bars if he is a serial thief.

Thanks.

MH

Im not sure on that yet. It was just my speculation and its not the scammers screen name, it's the second account that the $5 was transferred too that looked to be where the future transfer or chip dump was going to take place. Im still waiting on the security to get back to me in regards to that so for now I dont want to get anyone's name out there if this isnt the case. But in reality how could it not? Why would a scammer make a random $5 transfer to an account that has been accused of scamming on UB by doing the exact same thing?

I asked when this account was made that the transfer was sent too and they wont tell me that. Is this common...

Actually who cares, if the guy has been banned here or is a known scammer by this community there is no need to worry about making a wrong decision in regards to telling who it was

this is his account http://forumserver.twoplustwo.com/55...lease-1107261/

Sorry if this is a bit of a derail but did you have to let this guy back in your house after he was arrested?
GL

No

WOAH! Didn't see that one coming!

Nickt2326, doing stupid ****, both legal and illegal, for cash since ????

So he was Learntooearn on UB?

From:

Yes Mike. Im pretty sure his account is banned there and now on Minted Poker (speculating).

OP,

I am not going to insta blame them right off. I have some questions that wll help formulate a little more.

When you closed your account or asked for your account to be banned, what questions were asked of you from the support people?

Did they send you a confirmation e-mail that your account had been closed? If so can you post it.

When you checked that your account had been locked, what exactly did you do to confirm it was locked?

Did anyone know your security question and answer to reopen the account?

Have you disputed the charges with your credit card company yet?

Have you changed your security question, answer and password to your account?

I don't know a network or poker room that will give you information on another account as to when it was opened, real name etc. So that's pretty standard.

There were no questions

I dont think I saved their response but this is a confirmation there was indeed a lock.

I have checked our records and on 1st of September you have requested a block being placed on your depositing ability and not on whole activity of your account.Due to the above your account was left active with limitation being placed only on incoming transactions.

Kind regards,

Xenia
Risk&Fraud Manager
operations@mintedpoker.eu

As I stated all my information was on the paper that went missing

Credit Card company, no I have not. I have been trying to deail with this through minted first. I did call and cancel the credit card asap and told them it was used and I explained the situation and told them I would get in touch when I get more answers.

I cant change anything as I requested my account be locked completely and it is.

Well maybe but I asked anyways. I truly dont agree. The account was linked to fraud committed in my name under my account. I didnt even ask for a name because I knew it would be stretching it. I just wanted to know if this account was recently created for this specific reason(intentions to commit fraud) and if its a brand new account. I was trying to find answers to have enough evidence to have this person arrested and criminally charged.

The main scammer has been charged so he has been caught and will be dealt with.

I believe 100% minted is at fault here. Sometimes when a situation happens to a person their judgement is clouded by anger so Im asking the forum, if in fact, I am in the right here.

There is no reason to store all your passwords on a sheet of loose paper or in an unencrypted file on your PC.

http://passwordsafe.****************/

It's secure, it's easy to use, and it's free.

Don't be lazy, get it now before something happens to you too.

Hi LaJaloper,

Thanks for bringing this to my attention.

As you already know this is being investigated by risk and fraud who have indeed found some unusual activities and behaviour on your account. However none of this activity appears to be fraudulent from the sense of your account being hacked or tampered with.

For example, the ‘scammer’ was being vigilant in protecting your interests when uploading scans of your credit card details by covering up the middle 8 digits on the front and the last 3 digits on the back.

Please leave this with me while a timeline is developed and all activities have been looked into so that we can bring to you and the 2+2 community the truth.

Regards
Neil

Thank you for your email

I am sorry to hear that my previous correspondence has upset you since that was not my intention.

The listed facts were given in order to confirm your suspicions of a household abuse.

Your request to block incoming transactions was honored which you can confirm by viewing your emails since it was requested via an email on 09/01.

On 09/27 we have received a request via Live chat to remove the mentioned block, during which all the necessary personal information was confirmed in order to confirm that the request was coming from the account owner (full name, mailing address, email address, date of birth, secret question/answer).

On the same date personal documents in form of Identification document, copies of the credit card were uploaded to your account.

Also emails were received from your email address.

All of the above only confirms this being a case of identity fraud since all your personal details have been taken over and not only access to player account.

Unfortunately we have no means of controlling similar cases since access to player account would not provide acess to the hacker to such personal details as posession of card, personal documents...

I asure you that correct procedures were followed at all times when accepting requests from you and at no point in time was any security policy breached by our institution.




Kind regards,

Xenia
Risk&Fraud Manager
operations@mintedpoker.eu


So you guys are opening up another case all of the sudden and saying there was nothing fraudulant when here you agree there is? Im confused here

Thank your email and for contacting our Support Team

Please note that members gaming accounts are username and password protected which should only be known to member himself.

Members are, as per T&C to which agreed upon sing up, responsible for keeping their log in details secure.

From live chats you have had with our support team, i see that you have mentioned having log in details writen on a paper which is no longer in your posession. This is a certain indication of a household abuse keeping in mind that the specific paper was left in your house and not lost anywhere else.

However the household abuse can also be confirmed by another indicator, that being your log in details which are for the past month and a half a constant. That means that your account was accessed from only one device and one constant IP address.

Regarding the details of your account's activity during the period of unauthorized access.

I have checked our records and on 1st of September you have requested a block being placed on your depositing ability and not on whole activity of your account.Due to the above your account was left active with limitation being placed only on incoming transactions.

However, on 27th of September we have received a request to release the block imposed by whoever was able to access your account since all the security answers were correct when asked by our Support Team.

After the above block was removed 3 credit card deposits followed.
As you have already used this channel yourself i am sure you are aware on how the depositing procedure works. I refer to the credit card details, since in order to place a successful deposit attempt, the player using the card needs to be in physical posession of the specific card. Our system does not register CVV of a specific card so those digits need to be known in order to be entered on the deposit page.

Have you left your card unattended or has it be stolen?

With regards to the player who received an IAT we have taken a necessary action and his account is under detailed investigation.




Kind regards,

Xenia
Risk&Fraud Manager
operations@mintedpoker.eu

Firstly, I do not appreciate you trying to place blame solely on me. I think that is extremely unprofessional and insulting. My details and credit card were both stolen as I explained to live chat. The credit card situation happened very recently and I thought I may have misplaced it. The next day it was used on your site. Numerous times I told live chat to block my deposit options because I had an unstable person in my house. I tried evicting this person but under law I could not because speculation is not enough reason to do so. So asking for my deposit options to be locked is nothing new.

Now to the exact wording of the email I sent `please have management lock my deposit options for at least 1 year. I havent decided whether I want to leave your site perma or not...so for now 1 year is good. I do not want this account to be able to deposit for at least that time frame.`

That is a very straight forward and serious request. As an operator of a gaming room not only should you honor this request by responsible gaming guidelines but you should, at the players request. Not only did you not honor this request, you allowed it to be removed over live chat without review of any specialized departments. I know it was not sent via email because I checked my sent folder. Not only that but your rules are very clear that at no time is a players nickname to be changed. This was also allowed over live chat because again, I saw no sent emails in my folder.

I am deeply offended by the email you sent me by pointing the finger at me and making me look like the complete irresponsible one, when in fact is your website. I have been a member of your site not long after your doors first opened. I have had a few riffs with you guys and I can even admit to being frustrated at times but to be treated like I am, right now, tells me one thing. I do not want to be part of this gaming network if this is how you treat your long time members. I am actually a little surprised because in the past when I have been upset, you have aimed to please me. But when it matters most, you insult me.