Originally Posted by DoX
I just found the same problem on the GF's cpu. Something is preventing Windows update from downloading the security updates as well. I ran a cleaner and a scan and it proved ineffective. What would be the next step to take?
It could be a rootkit, which is malware that hides in system locations or even your master boot record. They are hard to detect and even harder to remove.
Fastest/cheapest method is
1) Backup her data to external drive or even flash drive if it's small
2) run dban to secure erase the drive (write 0 to every location on the hard drive). Malware can hang around if you only reformat and reinstall windows.
3) reinstall windows
4) install sandboxie and run browser in sandboxie.
4) is optional but will help a lot with picking up random malware from unsafe browsing.