pretty much the same here, i refuse to play there until this software issue is resolved

things that i miss the most:
1) quick rebuy/add
2) ask for confimation when i click leave on a table
3) option to tile/cascade tables
4) overall faster client than wont freeze completely when i open 4+ tables

edit: I could program 1) - 3) in about 1 hr at most. I mean wtf, fix your damn software! Sorry, but it seems to me that Ongame makes no effort at all to make their client better... these things have been requested a gazillion times already.

Hey guys, been following this thread with interest as I play a lot on ongame. I'm multi tabling a lot and find like you that tyhe software really isn't up to it especially when you run tracking software alongside.
I'm going with the idea of a ramdrive which i set up (and is visible to windows in the "my computer" icon) but when i change the path in the pig file it tells me I can't save the file.

Cannot create the C:\Programfiles\Towergaming\Resources\Userxxxxxxxx .pig file

Make sure that the path and file name are correct.

I'm not the best with computer stuff like this but I know some of you guys eat pc problems for breakfast :-)

Any help would be much appreciated

Colin

Count me, too. But it is their problem and their average number of players is droping since the start of 2008. Probably that's why they did this gimmick with the change of 15NL to 20NL and 25NL to 30NL, to gather more rake... but if the ombudsman stops hidding or s.o. does something soon it would be very hard to attrack new players and eventually their skins will stop their contracts and make new with some other networks...

The customer support provided by each individual skin is great, however the technical team at OnGame sucks... and that's bad publicity!

NO! Please keep the 5-max tables, for me it's the primary reason to play at Ongame.

And a suggestion that hasn't been made yet: please, please add a timebank!

Hi ongame network ombudsman, and fellow ongame players. I have been playing on ongame for a long time now. There have been a couple of issues that I have noticed while playing there that I just couldnt help but vent/recommend changes to in this thread. First of all, I agree with all those who dont like the deisgn of the sitout to reload function (cumbersome). Secondly, the sitout and reload functions seem to be precariously close to the 'leave' button, which without warning when pressed, boots you from the table, which is a pain when multitabling, and when waitlists are long (put a sitout/leave prompt in - or just move the leave button somewhere isolated on the table). Thirdly, when opening multiple tables on one computer, a new table popping up seems to freeze at about the 6th, 7th, or 8th table being opened, to such an extent that by the time it loads, your spot on the waitlist is lost - extremely annoying. I would also like to see hand histories come available for tounaments/sng's. As well the tournament structure needs some work, as in perhaps the introduction of antes, or just better blind structure in general (watch a pokerstars / fulltilt tourny, take notes). As well, i dont believe that having a non-downloadable client (java) is the be all and end all of the ongame network. It may be that the non-downloadable client is your differentiating factor, but quite frankly I dont believe it useful at all for your regular players, nor do i think those who would be inclined to use it would feel as though they are playing a truly safe/real poker experience (much like just playing a game on some random java game site). So if this is the reason that the downloadable client is c++ based, just overhaul, use whatever programming another pokersite uses, because believe me, all other pokersites (aside from partypoker imo) have better gui's. Thanks ombudsman!! Just trying to help make ongame better in the long run! Please let me know if you have comments and/or suggestions to add ppl. This is what ongame needs!

One more thing: the time you're allowed to sit out at a table should be increased, while 3-orbits is super standard for full ring games, it's beyond ridiculous for 5-max games that are often even 4 or 3 handed. By the time I get back from the toilet half of my tables are gone!

agree 100% here.

I hope whoever does the programming for the software reads all this and inwardly digests it. I love playing at ongame aswell and play 30k+ hands per month. I obviously want to see it as popular as possible. Ongame software doesnt need to be anything special - but its barely playable at the moment.

Ongame programmers - have you actually opened up 12 tables and played a session? I suggest you try. My guess is that your computer will lag to hell, you will be kicked off 3-4 tables without warning, and time out on plenty of others because just as your trying to type in a bet amount, another window attention steals (yeah i know this can be turned off, but this causes you to time out on all the other tables you have going). for the love of god ongame...fix this!! they are not big requests...just simple features that every other site has been using for the last 3 years. Honestly the software used currently could best be described as a total disgrace.

I Apologise if the above paragraph sounds negative...I really love playing at ongame and want to keep playing there. I want the best software for the casual players opening up 1 or 2 tables, and also playable software for the 12 table grinders like myself.

The problems that the software has are simple, yet extremely annoying things.

- Lobby needs a function to join all wait lists for a certain table type/limit

- A feature that doesnt pop up another table until you have completed your action at the current table (MOST important...please)

- The whole software package just generally is laggy and sucks. I can comfortably 24 table stars, and have trouble 12 tabling ongame. Stars has the best software by a mile...literally every feature of stars is way better than ongames, so follow their example please.

- We need action buttons that dont lag (like stars or full tilt) , and a drag-bar so u can change bet amount (stars), also a feature where if you right click it will bet 3/4 pot or whatever will be cool.

- When a new table pops up, its SO laggy sometimes by the time it appears your reserved seat has already been taken. Then you have to rejoin the 8-long wait list again.

- Please fire the guy who came up with the bright idea of putting the "leave" button (with no confirmation box) directly above the sit out, cashier button etc.

- you have to sit out to reload and therefore miss a hand, or miss a blind. Fix ASAP.

Thats all I can think of at the moment but im sure other people have other ideas. Thanks.

+11

Even though I wont be contributing much to this thread with an angry rant, I'm pretty tilted and I'll speak my mind anyway...

1st off I've been on ongame since I've been playing online, with ups and downs regarding the software performance. Strangely it varies on a day to day basis...

However tonight is officially the "enough is enough" night for Ongame. I wont go over all the different bugs and lagging issues that have been repeatedly mentioned in this thread and others, but when a client can't even manage 4tabling anymore on a computer that's less than 1 year old... and when within 10 minutes I get booted with no explanations whatsoever off 3 tables, which are then impossible to reconnect to because they take 4min to pop up again...

well basically I'm going out of my mind.

Not only because of the software, but also because I cannot understand how a company that I imagine is making considerable sums of money (and huge huge net profits) can't:

1/ invest in a correct IT team that would rewrite the client (I hear they have great and cheap software engineers in India...)

2/ show their hundreds of thousands of customers a minimal amount of respect by making their gaming experience enjoyable...
I mean what kind of investment are we talking about here when compared to the turnover of a company like ongame??

3/ understand why their main competitors Poker Stars and FT are more successfull (and more respected?)... and no its not only about advertising and great customer support.
It's also because they care enough about their customers to make their gaming experience enjoyable and they want them to come back.

Somebody at ongame should be able to roughly estimate estimate how much business they are loosing per month because of bad software right? How much more rake would they generate. I mean just counting the multitabling grinder guys...

And blah, basically try to do good business / take care of their customers, not sit back and wait for the profit to come pouring in short term... without looking to the future and making their client evolve.

FFS i'm dumbfounded. And tilted.

Btw this was written while 5 tabling Poker Stars, which is a first for me in like 6 months. And wow, software is smooth, efficient and thought out.

Congratulations for the new software update but wtf!? You have just changed "cashier" to "add chips" !? Again we have to sit out to rebuy!

So, update... What did it actually do for us?

I started the poker client this morning and it ran the update. The update deleted my identity, corrupted my userxxxxxx.pig file, wouldn't save my details for auto login and now none of the Auto hot key scripts i use to make the software bareable will work with it. A, what's going on? B, Any idea what i can do to get my auto hot key scripts running again?