The real story is the leaks!

Thing is most Customer Service workers are actually incredibly good at their jobs. But they are often forced to enact draconian and humiliating policies on their customers/consumers by the higher-ups at Corporate who never have to deal with the consequences on the front end.

The mods have failed us by not extracting the Asian Rosa Parks With A Penis Thread itt imo.

United definitely needs to update their training:

My being 12 years old at the time might have had something to do with this, but that's probably my #1 funniest movie scene.

The highest a U.S. airline can go to is $1,320 (per FAA rules).

lol @ them not taking it to the cap. My calculations could be off, but I believe 500 bucks is less than millions of dollars in bad press.

yeah but that's cash money. UA went to 0 dollars cash money by all accounts. Had they offered 500 US American dollars plus hotel they would have gotten plenty of volunteers.

I'm not 100% sure, but I thought that was the max they were obligated to offer you. That is, if they gave you that, then you couldn't sue them and try to recover more. However, I thought that they could choose to give more than that if they wanted (which, of course, they never do).

Anyone have a source/link that clarifies the issue?

$1,350 max (not $1,320, my mistake):

https://www.transportation.gov/airconsumer/fly-rights

So voucher is a gift card to United?

No, they are entitled to "cash or check".

CASH MONEY

Maybe wait until after overtime is done before bragging about the score. I'm pretty sure the doctor won't be the loser at the end of this game.

Surprised people wouldn't take $800 for a day delay.

They would have. They weren't offered 800 dollars, they were offered an 800 dollar ****ty voucher for a United Airline ticket in the next year. If they were giving out 8 hundos straight cash this would have never made the news.

If they were offering $100 straight cash we probably wouldn't be in this mess.

isn't just conservative--it's a common theme especially among the olds--do what the cop tells you and it's your fault what happens if you don't. Do what you are told or else was the narrative. Also a lot of them still have the impression that all cops are andy griffith on mayberry.

Even as a kid I was WTF when I heard that bull****. That's what that mindset is OBEY but that's what's taught at every level and what school/gov't/etc want. **** that.

Exactly. If I was him I'd be counting the 6 figure payout already.

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I don't see any part that says they can't offer you more.

If they gave $1500, for example, they would have met the requirement.

Even if the cap you are suggesting existed, they could still give more and then deal w/ consequences (perhaps a fine, but I'm not yet convinced there would be one).

lol United for not upping their price until someone gave up a seat. I mean I guess the law said United could forcibly remove a passenger in this situation. But good god at actually doing it. This is a huge PR disaster for United to do this in the cell phone camera age.

Up the price to 30k if those 4 employees are that important. That would cost you less than this would.

Not defending United but this seems unfair to flight attendants just trying to do their job. I mean, guy won't leave, starts yelling etc., I probably call security also. And no, I do not think my calling security means a man is going to get beat. The hope is that they could convince him to peacefully leave the plane.

If anything the officers are far more in the wrong than the poor flight attendants, who were given a s*** sandwich by their idiot managers who wouldn't just pony up enough money to get volunteers. For $8K total they could have avoided this PR nightmare.

CNN had the video on a loop. United and their CEO can go straight to hell. Don Lemon, come on man. I got the idea the first time.

Don Lemon's a big drama queen anyway.

The doctor filing a lawsuit against United would make for an interesting jury trial. If it actually went to a jury trial, the doctor could [potentially] walk away from this with a huge civil damages award. He could also wind up with an award of $1 ...

United does have a defense. It's in the fine print of airline ticket sales agreements. All airlines (including United) have clear language in their passenger ticket receipts stating that the airline reserves the right to bump a passenger from a flight. So, in a jury trial, United would argue that they were totally within their rights to bump this passenger and everything that ensued was justified. Whether a jury would agree with United's argument and find in United's favor is the big risk the airline would take in going to trial.

I suspect the doctor will file a lawsuit against United - or threaten to file a lawsuit against United - which will be settled before the case goes to trial. Of course, the terms of the settlement will be confidential.