Quote:
Originally Posted by ogallalabob
I would guess that the procedure to handle over booking problem was to be done before boarding. If he was not on the plane it would have been a very simple matter.
Yeah in the majority of cases that's how it works. Once in a while they will board a loaded plane to get people to accept payment to leave. Dragging people off so an airline employee can fly is the worst.
Chicago to St Louis is a 2.5 hour drive so if the idiots at united could not find another flight crew closer they literally could have driven to Louisville. Or united could have arranged for alternative flights on other airlines or chartered a private jet or a fricking helicopter. All of these things should have been trivial for a major airline to execute.
Of course they could just have backup crews in Louisville or near Louisville or in any other city with flights directly or near Louisville. In a decision tree what Jnited chose would not make the page at all because it is that stupid.
They suspended the officer who dragged the guy off. They should fire every single manager who had any hand in this decision or who was aware of it.